GP100 back from Ruger...

Try some good factory .357 ammo.

Have you given it a thorough cleaning since receiving it? I only ask because I am a bit confused as to the order of events and am unable to determine if you had actually fired the .38s out of the GP100, which could lead to fouling buildup that makes seating .357 magnum properly more and more difficult the more .38 you shoot.

Also, the picture makes it seem as if only the two side pieces of brass are backed out a bit, with the one in the center seems to be sat flush. Is this that actual case or just a photo anomaly?

I apologize if this has all been covered by you and I'm just preaching to the choir.

Do you think it's possible Ruger mistakenly fitted a .38 Special cylinder in your .357 Magnum revolver?

I'm betting on carbon rings that never got cleaned out all the way. If it were because of a .38 cyl. they would be sticking out more than that.

I notice from the picture that these are after fired. Are the live cartridges not setting flush against the extractor?
With an empty full length sized case ,".357", will it fit flush against the extractor?

If it was a 38 cylinder the bullet would stick out of the end of the cylinder, and there would be a noticeably gap between forcing cone and cylinder. Plus cylinder would not close with magnums.

That's a bummer. I always hope for an easy solution that doesn't require sending one back. Hopefully they have changed there cutting tools.
Seems odd, Usually they test fire after repairs, I'm kinda surprised they didn't catch this before sending it out. At any rate hopefully they make this right and get you back to shooting it. Good luck.

Will the gun store take it back? I know most will not, but there are some stores that guarantee what they sell. Virginia Arms in Manassas, Virginia is one example. The trick is finding those stores and giving them your business. I do pay $10-25 more per gun, but the guarantee is worth it. I have returned guns twice in the past.

Well that's a darned shame really, Ruger is usually reputed for being very good quality right out of the box and on the ball with repair/customer service.

Here's hoping 3rd time's a charm!

Well that stinks.

I recently purchased a brand new LCR with some weird anomalies. Sent it back to Ruger. They replied a couple weeks later saying my gun was not fixable, and that they would send me a new one. Brand new with 3 different defects? This is not the Ruger I am used to.

The whole process has been kind of a headache (getting through on the phone). Almost a month now and still no LCR. I think they're a little to busy for their britches. A good thing... I guess?... unless you're the one waiting on their success.

My Taurus CS experience was better in some ways. Contacting them was much easier, and they sent someone to my door to pick up my gun. But... I'll take "waiting a little longer" and Ruger sending me a new gun anyday over Taurus sending me the same gun back not fixed.

To error is human, and I think Ruger will make it right. Just might take longer than usual with how busy they are.

You can thank our current administration for that.

Grace and Peace

Skidder.

Oops, wrong thread.

Time for Ruger to send you another tag for UPS pickup. Tell them you have sent it in once before and you'd rather have a Redhawk Alaskan in .454.

I'll bet that's a .38 special cylinder.

Are you handloading? If so, are you full-length resizing?

Oh man, this sounds so awfully familiar.

I feel for ya, SullyVols.

I went through a very similar yo-yo GP100 that they eventually just refunded. They sure don't make em like they used to!

Good luck!

SullyVols

Sorry to hear about your problems, especially more so in that A) it was a new gun, and B) you have already shipped it back to them once and now there is another problem with it. I admire your patience and tolerance in this matter.

Several years ago a friend of mine bought a used stainless Vaquero in .44 Magnum. A short time later he noticed that the front sight was slighty canted to the right. He contacted Ruger and they had him return it. Problem was the barrel was improperly fitted at the factory and had to be replaced. Took quite some time (they no longer made that barrel and so had to custom make one for it), and then they polished all of the metal so the new barrel finish would match the rest of the gun. The gun shouldn't have left the factory with that defect but they did make it right, and even went a bit further with the additional polishing. Hope everything works out okay for you and your GP100 this time around.

Call them, send it back, on their dime.

It also looks like the exterior of the cylinder is pitted.

Hopefully they will get it right this time. I sent a 22/45 back to Ruger last week and they told me it would be about a two week turn around since they are busy. I have several of these pistols and this particular one from 2005 was taken out to shoot for the first time and did nothing but jam about every 2-3 rounds. Called Ruger, waited about 10 mins to get through and while on the phone, they emailed a UPS label to return it so now it's wait and see time but I'm sure they'll make it right.