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Advise on problem.

Discussion in 'Shooting Gear and Storage' started by castile, Sep 4, 2016.

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  1. castile

    castile Member

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    I bought a Centurion liberty safe. Its one of the smaller ones with internal hinges. I brought it home and I thought the salesman had locked the safe. I was wrong and as I put it on the dolly the door flew open and it went tumbling down. It bent the door hinge just a bit so that the top hinge is not letting the door close. It hits on the opposite top hinge side. Not sure what to do. There is also a ball bearing on the safe floor I don't know where it came from. Can a safe company fix it or am I SOL?
     
  2. Red Wind

    Red Wind Member

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    Certainly Murphy's Law at work. Why not call the company on Tuesday and tell them the situation? Also talk to the salesmen that you purchased it from.
     
  3. Redlg155

    Redlg155 Member

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    Call the folks you bought it from before resorting to a BAR (Big xxx Hammer) as it may make things worse and you finding out later they would have fixed it for free.
     
  4. Bullseye

    Bullseye Member

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    They may just exchange it for another but you'll have to do the hauling. Tell em like it is.
    Keep your receipt. Talk to the manager. Liberty make take it back.
     
  5. FROGO207

    FROGO207 Member

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    Liberty will make it right. Inform them Tues that you had a problem and the nature of it. They have a good reputation of keeping customers happy.;)
     
  6. cdk8

    cdk8 Member

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    Sorry to hear :(

    If it were me, the three places I would go to are the authorized retailer (as many provide service), the maker itself, or directly to a safe service expert.

    The Authorized Dealer you purchased the safe from
    While I doubt the AD you went through would be willing to provide free parts and free labor, they may be willing to provide a substantial discount since you just gave them a bunch of money. I imagine they will want to see the extent of the damage first-hand before making any commitment. Taking a higher-def video and uploading it to a YT (as an unlisted link-only video) will help get things rolling, as they can get a reasonably good idea of the extent of the damage and then decide what route to take from there.

    The company that makes the safe
    You can call Liberty, and they will likely refer you to a certified in-net tech. Not knowing the condition of the safe (hence not knowing the extent of the damage) they will likely want to see the safe as well before discussing financials (as obviously this is not something covered under warranty.) The video is useful here too.

    A safe service specialist
    Another option is contacting a safe service specialist that you did not purchase the safe from. The video would be useful here as well. This will probably be the priciest route. In the safe service world, many of these specialists are contracted by a safe maker(s) to provide the services for their products. So there is a good chance that if Liberty makes the arrangements with one of their service technicians, the end price will be less than if you were to go directly to that same tech for the same service on the same schedule. Replacement parts can be seriously saved on as well.




    On a happy note, as you get this cleared up, it gives you the opportunity to meet one or a few service technicians and if you are happy with their work, you can get their contact info and have a lock & safe expert you like & trust. When I needed to have an AmSec serviced due to an issue with a BigRed lock, AmSec sent a guy who was competent, trustworthy, and knowledgable. Now, whether I need something safe or lock-related, I go to him for everything, and I know I've got someone I can count on should a complex or urgent issue arise.
     
    Last edited: Sep 5, 2016
  7. a1abdj

    a1abdj Member

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    This is a good example about how a safe can kill an amateur mover. Be thankful it was a small safe and nobody was hurt.
     
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