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Annealeez Customer Service is A+++

Discussion in 'Handloading and Reloading' started by tcoz, Dec 7, 2017.

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  1. tcoz

    tcoz Member

    Joined:
    Jul 6, 2013
    Messages:
    1,232
    Location:
    South Carolina Lowcountry
    I’m not in any way associated with Annealeez but just wanted to give a big thumbs up to their CS.
    Last Friday evening I was annealing a couple hundred .308 cases and my unit developed a problem and all of a sudden it wouldn’t maintain a constant speed regardless of how I adjusted it. It would leave cases in the flame anywhere from 6+ to 9+ seconds with the control at the setting that always gave me 5.5 seconds in the past. I sent an email to Jeff the owner at 5:15pm asking for suggestions.

    He promptly emailed back and said the he would send out a new speed control unit first thing Monday morning but before changing it I should try just changing the speed control dial part and if that took care of the issue, I would save time and effort. The unit arrived today (Thursday) and sure enough, replacement of the dial solved the problem.

    I was really impressed with how quickly the issue was resolved, no questions asked, especially since my first communication with Jeff was after normal business hours on a Friday.

    The Annealeez is an excellent product and now more than ever I wouldn’t hesitate to recommend it.
     
    Rule3 and Toprudder like this.
  2. Demi-human

    Demi-human Member

    Joined:
    Dec 8, 2016
    Messages:
    3,090
    Location:
    The Haymarsh, MI
    I like mine too.
     
  3. roc1

    roc1 Member

    Joined:
    Jan 28, 2007
    Messages:
    515
    Location:
    Lubbock Texas
    Good to hear getting one for Christmas. Most of gun and reloading companies take good care of us unlike some industries
    Roc1
     
  4. tcoz

    tcoz Member

    Joined:
    Jul 6, 2013
    Messages:
    1,232
    Location:
    South Carolina Lowcountry
    That’s absolutely true, roc1. I’m always telling my wife about the good CS I receive from the gun related companies which contrasts with the crappy service she gets from the online vendors she buys from.
     
  5. farmerboy78

    farmerboy78 Member

    Joined:
    Jan 19, 2010
    Messages:
    946
    I have one too and love it, nothing but great things to say!
     
  6. Rule3

    Rule3 Member

    Joined:
    Jan 26, 2010
    Messages:
    7,328
    Location:
    Florida
    I do not anneal but his video is very interesting. Looks like a simple, well made machine!
     
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