Last Friday evening I was annealing a couple hundred .308 cases and my unit developed a problem and all of a sudden it wouldn’t maintain a constant speed regardless of how I adjusted it. It would leave cases in the flame anywhere from 6+ to 9+ seconds with the control at the setting that always gave me 5.5 seconds in the past. I sent an email to Jeff the owner at 5:15pm asking for suggestions. He promptly emailed back and said the he would send out a new speed control unit first thing Monday morning but before changing it I should try just changing the speed control dial part and if that took care of the issue, I would save time and effort. The unit arrived today (Thursday) and sure enough, replacement of the dial solved the problem. I was really impressed with how quickly the issue was resolved, no questions asked, especially since my first communication with Jeff was after normal business hours on a Friday. The Annealeez is an excellent product and now more than ever I wouldn’t hesitate to recommend it.