That Was Fast!!!
I can't remember Wally's turnaround time, but I just got my pistol back after
six days gone. That was much better than I was expecting. Almost makes the irritation of having to pay my own shipping worth it.
I, too, was taken aback when I saw the pistol for the first time out of the box. I had been expecting the old-style square-edged slide as pictured in their literature and on the website. After a few days adjustment (and shooting) I decided I liked the slimmer profile. Whoops! Looks like there's a price to pay for it. Whatever the case, now I DO have the thicker, slab-side slide, just like Wally. If this one cracks, I'm going to have the next one cryogenically treated by "Angel Sword"
http://www.metalscience.com/ , and see if that improves things.
I wouldn't expect them to make the thicker, blockier slide standard, however. I suspect they save money on the thinner, rounded one and if most people buy the thing, load it, and stick it in a drawer, no one is the wiser. It's only us actual shooters who encounter these problems.
Was EAA's Customer Service as bad as everyone says it is?
Not for me, but I had the benefit of Wally's experience to guide me, and I never talked to a gunsmith/repair technician. I just followed the instructions on the website FAQs and was rewarded with a repaired gun in less than a week. PRO: quick return. CON: I shelled out about $65, total shipping.
Would I buy another EAA Witness?
Sure, but I'll stick with the higher-end Elite series. Gorgeous, accurate, and -- thus far, knock-on-wood -- durable. Now if I can just keep the mags in place...