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Another Dillon warranty/customer service testimony.

Discussion in 'Handloading and Reloading' started by Woody3, Oct 8, 2011.

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  1. Woody3

    Woody3 Member

    Feb 15, 2011
    A couple weeks ago my buddy let me borrow his super swage. Sadly, time came for me to give it back to him. Well, I have a take home "work" car and as I was loading it up I set the 600 on the roof. By now you know where this is going. Lol. So, I left with it on the roof of my car. It went flying off the roof with the first turn I made. It faired fairly well. The only damage to the eye was some road rash and a missing "E" clip.
    I went into my local Gunshop to buy my buddy a new 600 and while I was at it I told them what happened. When they stopped laughing they told me to send it off. I followed their advise and had them send it off. :)

    Today I got a phone call from the shop. They said my super swage was waiting for me.
    I was shocked to see a brand new super swage sitting on the counter. The whole mess was caused by my forgetfulness and in return my buddy and I both got new 600's!!! I feel guilty for even sending it off.

    That kind of customer service is practically unheard of outside the gun/shooting community.

    I will continue to buy blue and when I pass my blue tools down to my kids I'll know they are getting a quality product that will not only work, but will work as well as it does today.

    Bravo Dillon!!!


    Keep your head low and your powder dry.
  2. loadedround

    loadedround Member

    Feb 18, 2006
    Valley Forge, Pa
    I have been saying the same thing for over 20 years! :)
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