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Anyone have a current contact at Sig?

Discussion in 'Handguns: Autoloaders' started by whatever, Jul 12, 2018.

  1. whatever

    whatever Member

    Joined:
    Jul 20, 2004
    Messages:
    296
    I have called sig customer service 6 times trying to get my p320 registered for the voluntary upgrade. I’ve been trying since the first week of the upgrade. Each time I am told I’ll get a label in 2 weeks and then nothing. There is some sort of problem with my serial # and I can’t register my 320 online.

    I have tried random email addresses of Sig employees I have found online but never get a response. I am sick of this and I just want to get my 320 trigger upgraded and safe.

    If you’ve got a contact at Sig please let me know.
     
  2. groundhog34

    groundhog34 Member

    Joined:
    Aug 25, 2008
    Messages:
    199
    Location:
    Alabama
    Call them explain the issue and ask for a return label to be emailed to you. They email a return label to me without offering the option of receiving it by snail mail.
     
  3. WrongHanded

    WrongHanded Member

    Joined:
    Jul 6, 2017
    Messages:
    702
    I have only returned one gun to Sig (night sight issue). I called rather than emailed, and I received excellent service. Just call and talk to a real live person.

    Edit: Just re-read your post where you said you did call. Very strange.
     
  4. whatever

    whatever Member

    Joined:
    Jul 20, 2004
    Messages:
    296
    I got ahold of someone today at Sig, explained everything again (for the 6th time) and asked for a return label today and he emailed me one in about 5 minutes. Should be smooth sailing from here.
     
    WrongHanded likes this.
  5. ArchAngelCD

    ArchAngelCD Member

    Joined:
    Nov 25, 2006
    Messages:
    24,189
    Location:
    Northeast PA, USA
    I did the return form online. About two weeks later I got an email telling me it's my turn to send in my P320 with the label showing up in a separate email about 10 minutes later. I got it back shortly with a nice trigger, never had to speak to anyone.

    Did you get an explanation as to why the holdup?

    Sending email to random SIG employees probably wasn't a good idea.
     
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