Armalite Customer Service

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H1500308

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Dec 25, 2007
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Anyone have any experience with Armalite Customer Service? I had a buffer retainer come out and lodge in the lower which also bent the disconnector spring...locked up the gun.

Emailed Armalite and first thing asked was if the warranty card was sent in and that I shouldn't jump to conclusions because they would determine if the cause was a defect or due to "customer misuse." The gun is 100% unmodified with less than 1000rds fired. They also didn't want to believe me when I said I bought the gun new. I've never had an experience like this. Before this, the parts breakage didn't bother me nor did it change my opinion of Armalite rifles...stuff breaks from time to time. But, after this exchange, my opinion is changing rapidly.
 
I'm unimpressed with Armalite's CS. Supposed to be good - but I've dealt with them twice and wouldn't consider their service a "plus."
 
I've heard good things about their CS, but have no firsthand experience. Perhaps it was just one idiot CS rep that you were unlucky enough to get.

Please keep us updated, as I am in the market for an AR10/AR in 7.62x51. I was down to Armalite and Rock River. I wish S&W made an AR in that caliber.

Good luck.
 
I recently had a good Armalite CS experience. New rifle had a defect in the handguard. They told me to mail it to them for replacement. The USPS delivered to Armalite an empty package (torn open) and their CS is sending me the replacement anyhow.
 
I had a trigger D ring missing from a LPK, e-mailed CS and they sent a package of two replacement D rings with in days, no charge.

When ever I call to order any parts I'm pleased with the service, I always get a confirmation e-mail. At arfcom in the AR10 forum, TR is a ArmaLite rep. He always answers posts concerning ArmaLite.

They stand behind the life time guarantee to the original owner, that's why it's important to send in the warranty card.

I would give them chance to repair the rifle before I started complaining on a public forum.
 
Mario at ArmaLite helped me. He didn't ask for a warranty card, he didn't care that the defective part got lost in shipment, he just agreed to send me a new one no charge
 
I hope you just got a jackass. We all hire them from time to time. When you find one, do everybody a favor and let the company know about it. They usually are looking for documentation to get rid of the mistakes they hire.
 
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