Anyone have any experience with Armalite Customer Service? I had a buffer retainer come out and lodge in the lower which also bent the disconnector spring...locked up the gun.
Emailed Armalite and first thing asked was if the warranty card was sent in and that I shouldn't jump to conclusions because they would determine if the cause was a defect or due to "customer misuse." The gun is 100% unmodified with less than 1000rds fired. They also didn't want to believe me when I said I bought the gun new. I've never had an experience like this. Before this, the parts breakage didn't bother me nor did it change my opinion of Armalite rifles...stuff breaks from time to time. But, after this exchange, my opinion is changing rapidly.
Emailed Armalite and first thing asked was if the warranty card was sent in and that I shouldn't jump to conclusions because they would determine if the cause was a defect or due to "customer misuse." The gun is 100% unmodified with less than 1000rds fired. They also didn't want to believe me when I said I bought the gun new. I've never had an experience like this. Before this, the parts breakage didn't bother me nor did it change my opinion of Armalite rifles...stuff breaks from time to time. But, after this exchange, my opinion is changing rapidly.