sent my old new to me s&w 29-4 back to smith and wesson mid October. included my email and phone. received a snail mail repair quote mailed out 12/12 and received 1 week later due to christmas rush. able to call s&w 12/22. they were closed from 12/22 to 1/2. called again 1/2 connected to voicemail of person authorizing the repairs, left my sales quote no, repair np, CC number. message said they can call only after 1/7. called again 1/7 and connected to same voice mail but got a call back this time after a few minutes. she did get my message last week and authorized the repair last week. yeaaay!!!! at this rate i may get my gun back in a month or so , i hope. Now that's blistering fast service. it better come back fixed.