Beretta warranty service

Discussion in 'Handguns: Autoloaders' started by denster, May 19, 2021.

  1. denster

    denster Member

    Joined:
    May 18, 2006
    Messages:
    769
    Location:
    NW Ohio
    Has anyone had to use Beretta's warranty service. If so how long did it take? I bought a Beretta Tomcat .32 back in March. It failed on the 8th round when the tip of the triggerbar fractured off disabling double action. Beretta requires you send in warranty work through the dealer where purchased and I did so. I had my dealer check on it yesterday and it shows still awaiting inspection even though they received it on 4-4-21. Curious how long it takes.
     
  2. JTQ

    JTQ Member

    Joined:
    Apr 6, 2009
    Messages:
    9,120
    Location:
    NW Florida
    I've read on a few forums, service is taking a while. Italy was hit harder than the US, by the Corona Virus. I don't know if the gun needs to go back to Italy for service, but if you've looked for new Beretta's, you'll note they are hard to come by.

    For instance, you can't buy a Beretta from Wilson - not available, and nearly all of the Langdon LTT Beretta's are out of stock. Both have been out of stock for a while with no availability in sight.
     
    Last edited: May 19, 2021
  3. denster

    denster Member

    Joined:
    May 18, 2006
    Messages:
    769
    Location:
    NW Ohio
    Doesn't have to go back to Italy. All it needs is a trigger bar and 5 minutes to install. If I knew it was going to be this big a deal I would just have ordered a aftermarket triggerbar and installed it myself.
     
  4. crestoncowboy

    crestoncowboy Member

    Joined:
    Feb 22, 2011
    Messages:
    2,259
    They weren't terribly impressive 20ish years ago when I had to have parts for a 96. They sent the wrong part twice even though I gave them the number and name from their own nomenclature. They got it right third time. No charge at all to me.
     
  5. RETG

    RETG Member

    Joined:
    Dec 27, 2009
    Messages:
    644
    Location:
    Somewhere in Idaho But on the move; AGAIN!
    As an owner of three PX4s and a Stoeger I have never needed any Beretta service. However, having been on the Beretta forum for years, I have noted some complain most don't in regard to their service. As for parts, if in stock, not a problem, if out of stock, took a week or two longer but was informed of a time delay with a rough estimate of when parts may be available.

    Of course since the Wuhan things around the world got backed up.
     
  6. Kyrsen

    Kyrsen Member

    Joined:
    Apr 6, 2021
    Messages:
    5
    Their warranty service has been awful. In early June I sent in a 21a that I purchased in late March. From the factory, brand new, the trigger would not reset after a double action trigger pull or after decocking without drawing the hammer back a few mm to reset it. I called very early in June and was told to send it in, was sent a label.

    Their website indicated that they received it on June 16. They’re warranty website last updated the status as “awaiting inspection” on June 24. I called several weeks later and after about a 20 minute wait, I was told, “The guy who updates the website retired so nobody is updating it anymore with current warranty repair status.” While it hasn’t updated status since June 24, it was still awaiting inspection. I’ve called about every two weeks to check the status. Usually I can’t get through because they close by 2 pm pacific time and the hold time is minimum half hour and usually more like an hour.

    Finally in late August it was “inspected”. It was determined that a “trigger bar” needs to be replaced, they had ordered the part, and as soon as it arrived they would install it and ship it right back. I’ve called twice since then and the representatives have simply repeated the same message, word for word. No eta. No communication.

    Beretta has had the gun longer than I have. I’m not sure the reason. They couldn’t confirm if the part needed to arrive from Italy so who knows.

    I am very dissatisfied with their customer service.

    I also think that with such loooong turnaround time on warranty service that their warranty should be for longer than one year.
     
  7. Mot45acp

    Mot45acp Member

    Joined:
    Oct 28, 2005
    Messages:
    1,508
    Location:
    TX
    Had a crummy Italian made M9A3, numerous issues. Rear sight dovetail was milled incorrectly, couldn't make it through a mag without FTF/FTE. They sent me a new rear sight (took 2 months), and ignored me on the jamming issues. I ended up on the advise from THR shimming the rear sight to keep it in place, Wouldn't acknowledge the malfunctioning in various emails. Last email ended in them considering the matter resolved. They found a way to screw up a 40 year old design via complacency.

    I am glad this happened after buying my 1301 shotgun because it is fantastic. If it happened prior, I wouldn't have considered it. This has caused me to part ways with Beretta. I will keep my 1301 and Inox 21A, but they have lost me for any future purchases.
     
  8. CNobbe

    CNobbe Member

    Joined:
    Feb 22, 2013
    Messages:
    1,129
    IIRC, Beretta farms out warranty work to a couple of gunsmith outfits like Midwest Gunworks, perhaps others.
     
  9. Kyrsen

    Kyrsen Member

    Joined:
    Apr 6, 2021
    Messages:
    5
    It’s terrible because I love the firearms but such poor turnaround time on something as simple as a machined steel rod like the trigger bar leave me wary of future purchases.
     
  10. CarJunkieLS1

    CarJunkieLS1 Member

    Joined:
    Oct 1, 2013
    Messages:
    1,446
    Location:
    N. Alabama
    After a local PD had the entire departments batch of supposed brand new Beretta 90-2's had malfunctions immediately. There was something like a 85% failure rate on their very first range day and their officers couldn't even qualify with them. So after months of Beretta having every single weapon in for repair, they came back and their failure rate went down to roughly 50%....the department switched to Glock.

    After that and the way they treated a local PD I don't expect any better service from them from a very very small fish like me.
     
  11. Shipwreck

    Shipwreck Member

    Joined:
    Mar 6, 2005
    Messages:
    3,897
    Location:
    Texas
    FYI: If you send in your registration, your warranty goes from 1 year to 3 years
     
  12. Kyrsen

    Kyrsen Member

    Joined:
    Apr 6, 2021
    Messages:
    5
    Thanks for the info. Good to know. Hopefully I’ll never have to use the service again.
     
  13. Kyrsen

    Kyrsen Member

    Joined:
    Apr 6, 2021
    Messages:
    5
    Update: Still waiting on the trigger bar. No eta.
     
  14. CarJunkieLS1

    CarJunkieLS1 Member

    Joined:
    Oct 1, 2013
    Messages:
    1,446
    Location:
    N. Alabama
    You sent the pistol in June and still hasn't been repaired and its almost November...thats insanity and I personally will be skipping Beretta for any firearm I may desire.
     
  15. Nuclear

    Nuclear Member

    Joined:
    Jan 9, 2009
    Messages:
    702
    Location:
    Arizona
    Call and demand a refund. If they can’t provide a working product for your money, they have violated the most basic contract law.
     
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice