Discussion in 'Handguns: Autoloaders' started by denster, May 19, 2021.
For instance, you can't buy a Beretta from Wilson - not available, and nearly all of the Langdon LTT Beretta's are out of stock. Both have been out of stock for a while with no availability in sight.
Doesn't have to go back to Italy. All it needs is a trigger bar and 5 minutes to install. If I knew it was going to be this big a deal I would just have ordered a aftermarket triggerbar and installed it myself.
Of course since the Wuhan things around the world got backed up.
Their website indicated that they received it on June 16. They’re warranty website last updated the status as “awaiting inspection” on June 24. I called several weeks later and after about a 20 minute wait, I was told, “The guy who updates the website retired so nobody is updating it anymore with current warranty repair status.” While it hasn’t updated status since June 24, it was still awaiting inspection. I’ve called about every two weeks to check the status. Usually I can’t get through because they close by 2 pm pacific time and the hold time is minimum half hour and usually more like an hour.
Finally in late August it was “inspected”. It was determined that a “trigger bar” needs to be replaced, they had ordered the part, and as soon as it arrived they would install it and ship it right back. I’ve called twice since then and the representatives have simply repeated the same message, word for word. No eta. No communication.
Beretta has had the gun longer than I have. I’m not sure the reason. They couldn’t confirm if the part needed to arrive from Italy so who knows.
I am very dissatisfied with their customer service.
I also think that with such loooong turnaround time on warranty service that their warranty should be for longer than one year.
I am glad this happened after buying my 1301 shotgun because it is fantastic. If it happened prior, I wouldn't have considered it. This has caused me to part ways with Beretta. I will keep my 1301 and Inox 21A, but they have lost me for any future purchases.
After that and the way they treated a local PD I don't expect any better service from them from a very very small fish like me.
FYI: If you send in your registration, your warranty goes from 1 year to 3 years
Thanks for the info. Good to know. Hopefully I’ll never have to use the service again.
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