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Broken Beretta Storm Out Of Box

Discussion in 'Rifle Country' started by Cableman, Dec 26, 2003.

  1. Cableman

    Cableman Member

    Joined:
    Dec 30, 2002
    Messages:
    132
    Well I got my Beretta Storm in 9mm today - paid $549. I think that was a good deal. Now to the bad part.

    I took the gun apart, it comes apart easily by pushing a pin out and the upper seperates from the lower. So then all of a sudden, pop, then the PLASTIC spring guide rod broke. The end of the rod which goes into a back plastic piece and locks the spring onto the rod just sheared off. So now I have a brand new broken gun. The spring guide rod is plastic and it has a small end on the back which goes in another piece of plastic which holds the spring captured. What kind of cheap ??? plastic is Beretta using on these guns. If you have a new Beretta Storm, I would definately get another guide rod because they are cheap ??? parts. So has anyone used Beretta service? I will be calling them ASAP to see what they will do about this. Or should I just take the damn thing back and get my money back? I sure don't have a lot of faith in a gun which breaks before it even gets fired.
     
  2. Amish_Bill

    Amish_Bill Senior Member

    Joined:
    Nov 29, 2003
    Messages:
    1,543
    Location:
    atl ga
    If the shop is not too far away I'd walk back in with it and see what they will do.

    A quick phone call to Beretta might get you a few spare rods too. (you never know till you ask)
     
  3. Matthew_Q

    Matthew_Q Member

    Joined:
    Feb 18, 2003
    Messages:
    295
    Location:
    Austin, TEXAS
    well, cableman, you're the first I've heard that's had problems out of the box. You're the first I've heard that's had problems at all! (save for some mags that are fussy).

    I think you just got a bad unit. Remember, not 100% of a manufactured product makes it out the door absolutely perfect. See if you can exchange it. If the rod's not that hard to replace, see if Beretta will send you another one.

    Avoid the common reaction... 'this gun was broken out of the box, so it's junk, and every one of the same model is junk' ... this is likely not true. Sure, it sucks to get something that's broken out of the box, but see what the dealer will do. He might be able to just swap you with another one, if he has one in stock. If he doesn't, give Beretta a call real quick before you get your $$ back. They might be able to get you the part in a couple days. Slap it in, and shoot away!
     
  4. MOAMike

    MOAMike New Member

    Joined:
    Apr 13, 2003
    Messages:
    40
    Location:
    WA State
    Several years ago, I had a minor issue with the way the hammer in my 92SB felt. I called Beretta and told them that the hammer felt rough when I cocked it back manually. They said that I could send it back to them, or, if I knew a good smith, they'd gladly send the parts to him. I informed them that I was a smith, and they agreed to send me parts.

    About 4 days later, I not only received the hammer to fix it, but along with it they shipped everything to make it DAO if I so desired, PLUS, a new trigger, trigger bar, sear, all the springs in the gun, and a Beretta T-shirt all FREE OF CHARGE. Now that is customer service.

    Call Beretta, be civil, explain your problem and your concerns and I'm sure they'll take care of you well.

    Regards,
    Mike
     
  5. berettaman

    berettaman Member

    Joined:
    Dec 24, 2002
    Messages:
    457
    Location:
    Tulsa,Oklahoma
    "quote" About 4 days later, I not only received the hammer to fix it, but along with it they shipped everything to make it DAO if I so desired, PLUS, a new trigger,trigger bar, sear, all the springs in the gun, and a Beretta T-shirt all FREE OF CHARGE. Now that is customer service."quote"

    I sence the old hand of ToddG in that one.Too bad he's no longer with the company!I got the same kind of service when the 9000s I bought needed a recall a few years ago.:D
     
  6. 4v50 Gary

    4v50 Gary Moderator Staff Member

    Joined:
    Dec 19, 2002
    Messages:
    18,435
    Glad to hear that Beretta took care of you berettaman. Let's see if Cableman has luck with them too.
     
  7. Cableman

    Cableman Member

    Joined:
    Dec 30, 2002
    Messages:
    132
    Update - Called Beretta - they are sending me another guide rod free and I bought 2 more at $2.50 each. It seems these guide rods are cheap and I will keep a few on hand just in case.
     
  8. MOAMike

    MOAMike New Member

    Joined:
    Apr 13, 2003
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    40
    Location:
    WA State
    Glad it worked out for you brother. (kinda figured it would..... :D )

    Regards,
    Mike
     
  9. WhoKnowsWho

    WhoKnowsWho Senior Member

    Joined:
    Dec 25, 2002
    Messages:
    3,432
    Location:
    Maricopa, AZ
    For $549 I wouldn't mind a broken part! :D That's $130 less I have seen it here so far. Hope it works fine and is fun when you get the part!
     
  10. PAOLO721

    PAOLO721 Member

    Joined:
    Nov 24, 2003
    Messages:
    199
    Location:
    New Hampshire, USA
    Listen carefully kids!:D When disassembling the storm, you must make certain that the hammer is cocked before disassembly. Otherwise, you will break the guide rod.
     
  11. WhoKnowsWho

    WhoKnowsWho Senior Member

    Joined:
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    Maricopa, AZ
    Boy am I glad I read the instructions before I played with it! Haven't broken it yet, just trying to keep it out of the hands of my wife!
     
  12. clubsoda22

    clubsoda22 member

    Joined:
    Jul 16, 2003
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    1,718
    Location:
    SE PA
    so, when will someone come out with a guide rod that's made of metal.
     

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