Quantcast
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Buck customer service "atta'boy"

Discussion in 'Non-Firearm Weapons' started by Vonderek, Apr 6, 2013.

Thread Status:
Not open for further replies.
  1. Vonderek

    Vonderek Member

    Joined:
    Jul 9, 2006
    Messages:
    1,414
    I've had a case of the "dropsy's" especially with my Buck Vantage Pro which is my usual EDC. I dropped it shortly after buying it a few years ago and it knocked the blade pivot off-center. I contacted customer service, sent it in and they sent me a new one. Nice.
    Well, soon enough that one hit the floor also with the same result....blade pivot knocked off center. For the past couple of years, every day when I used the knife I would be pissed at myself as I opened and closed it and the blade scraped against the liner.

    Having a few tools but little sense I decided to try to see what I could do on my own. Got the scales off but then stripped the torx head on the blade pivot. I sent the whole thing back to Buck and knowing I voided the warranty I sent it with a note explaining that the damage was my fault and please tell me what it would cost to fix. A couple of weeks later I went to mailbox and there was my knife. All fixed, free of charge. Nice work Buck!
     

    Attached Files:

  2. Ron James

    Ron James Member

    Joined:
    Apr 22, 2006
    Messages:
    2,335
    Location:
    Arizona
    I have always had very good luck with Buck customer service. Like you I once messed up a Buck ( please don't ask, and I won't lie to you :D ). Sent it back with a note stating I would be glad to pay for the repairs, that it was my fault, few days later I received a repaired knife and a little smiley face note. That made me a long time Buck customer.
     
  3. JimStC

    JimStC Member

    Joined:
    Feb 5, 2012
    Messages:
    664
    Location:
    Central Indiana
    A great result. Isn't nice to deal with a good company?!

    Jim
     
  4. P.B.Walsh

    P.B.Walsh Member

    Joined:
    Mar 11, 2009
    Messages:
    2,287
    Location:
    Tuscaloosa,Alabama
    Good to know, I adore my Vantage Pro, was very impressed by the factory edge, by far the best factory I have ever seen!
     
  5. Deltaboy

    Deltaboy Member

    Joined:
    Nov 21, 2008
    Messages:
    6,262
    Location:
    Texas
    I had to send only one Buck back and I got great service.
     
  6. ApacheCoTodd

    ApacheCoTodd Member

    Joined:
    Jun 30, 2011
    Messages:
    4,606
    Location:
    Arizona
    They were always way up there with the likes of Leupold + Ruger for me and even more so when they were more or less down the road while still in San Diego.
    Great company, them.
     
  7. Geddinight

    Geddinight Member

    Joined:
    Nov 28, 2005
    Messages:
    27
    Location:
    Upstate New York
    Buck is a wonderful, family run business. They have great products and fantastic customer service.

    I rate them very highly. Their customer service is as good as Henry Rifles. Both are superb.
     
Thread Status:
Not open for further replies.

Share This Page