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Bud's gun frustration

Discussion in 'General Gun Discussions' started by RB98SS, Mar 11, 2011.

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  1. RB98SS

    RB98SS Member

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    Does anyone know how to get in contact with this outfit to ask a question about a firearm? Their phone line is too "busy" to hold, their Online Chatt is not available, and their email setup has much to be desired. There is no general sales/question contact anywhere that I can find. Frustrating to say the least

    Thanks.
     
  2. Uteridge

    Uteridge Member

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    Bud's is a volume online seller they don't do much in the way of constomer service, they just give great prices. If you are looking for answers to specific questions about a firearm you should probably look elsewhere.

    Bud's is a great place to shop if you already know what you want and everything about it but their prices do not include customer service. Just the nature of the beast.
     
  3. RB98SS

    RB98SS Member

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    So, if someone has a question about a product they list/sell, they should not be able to easily contact a sales person?

    Seems odd to me.
     
    Last edited: Mar 11, 2011
  4. Derek Zeanah

    Derek Zeanah System Administrator Staff Member

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    My guess is this:

    They know what's in stock at their distributor, and they're willing to sell at low margin.

    When you order, they order from their distributor, and ship once it comes in.

    They don't plan on a lot of handholding.

    Just a guess. Delays can be caused because they have a lot of guns to ship, or because a distributor is slow, or because a distributor said something was in stock that wasn't, etc.
     
  5. WC145

    WC145 Member

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    Lots of folks here buy from Bud's, maybe we can answer your question.
     
  6. Uteridge

    Uteridge Member

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    Bud's does a lot of drop shipping. If you are looking for information on a product they sell try looking up the product number that they have on all of their products and look it up on the manufactures website.

    I'm not saying you shouldn't be able to get with of a sales person at a retail establishment; I'm just telling you the way the world works. If you want information on the product go to somewhere that has a lower customer to employee ratio like a local gunshop where they deal with 50 people a day. The reason Bud's gives such good prices is that they keep their overhead cost down. One of the ways they do that is by not hiring 100 sales associates to answer the phones all day. They are a very small operation for the volume of business they do.
     
  7. RB98SS

    RB98SS Member

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    Okay, I'll give it a shot here. Bud's item #49480 lists a BFR in 480 Ruger. Magnum Research no longer makes a production 480 Ruger as the gun they manufacture now is a 480/475 Linebaugh -- the gun I want to purchase. Buds recently emailed me that the item they have listed is now available via their "wishlist" option on their website. The guns listed are new.

    I just wanted to ask them if the listed item -- 49480 -- is the 480/475 or is it the older, no longer in production model 480 only.

    That's it.
     
    Last edited: Mar 11, 2011
  8. CoRoMo

    CoRoMo Member

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    I would wait on hold.
     
  9. Uteridge

    Uteridge Member

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    That is one that I might call about. The factory model number given is for the 480 Ruger only version but I don't see the new model listed anywhere so it may have been entered in under the wrong model number. Or they got some factory closeouts and they are the old model.
     
  10. RB98SS

    RB98SS Member

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    Yes, I'm not about to make a purchase without getting the information I need. I'd probably order it today if I could just communicate with someone and confirm.
     
  11. SSN Vet

    SSN Vet Member

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    You need to do your homework very carefully when buying from Bud's or any other on-line source...

    The pictures on Bud's very often contradict the description given... and a quick search will turn up complaints about the descriptions being in error (i.e. items shipping with 10 rd mags instead of hi-caps)

    Best bet is if you can get the exact model number from the on line retailer, and then go to the manufacturer's web site and get the exact info.
     
  12. RB98SS

    RB98SS Member

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    All good advice undoubtedly. The model listed however, does not exist on the current manufacturer's web site.
     
  13. mgkdrgn

    mgkdrgn Member

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    When you go to the guy with the lowest price ... you should expect the lowest amount of service.

    Good, Cheap, Fast. Pick any two.
     
  14. nalioth

    nalioth Member

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    Don't you mean "standard magazines"?

    The term "high capacity magazine" is a legal fiction, perpetrated by antigunners.



    We're our own worst enemies. . . .
     
  15. 1max2nv

    1max2nv Member

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    Even if you get someone on the phone, they won't able to help you. I have been there and done that with Bud's. The reason is they can't get a visual on the gun. Most of their stock are at the distributor. All you can go on is the manufacture part number. What you are going to get is exactly what manufacture part number that's printed on the outside of the box. It's as simple as that. My guess is that old part number = older model. New part number = new model. If the old model and new model share the same part number, then it's a crap shoot.
     
    Last edited: Mar 11, 2011
  16. rogertc1

    rogertc1 member

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    I have never had any problems calling Buds to order guns. I have bought about 10firearms from them and really have not had any problems. The sales people I have talked to have been great and knowlegable of their products. Of course you have to call them during their business hours.
     
  17. Guns and more

    Guns and more member

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    I just checked Davidson's through my local dealer.
    The BFR in 480/475 is in stock and sells for $886.95.

    Is Bud's price that much better?
    Okay I looked, and Bud's is $875.
    For $11 more, I'd buy the one through Davidson's and Bud's will have lost a sale.
    (and it will serve them right for having crappy customer service)
     
  18. newfalguy101

    newfalguy101 Member

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    Straight to the point, Buds customer service is lousy, their e-mail contact set-up is pathetic, and I have had a couple of my customers comment on how hard it was to get ahold of a real live person so they could PAY for their guns so that they could be shipped out to me.

    It would seem that Buds has outgrown themselves and had better get a handle on it post haste unless they like losing sales.

    Oh, and I absolutely do NOT buy into the garbage of "its the nature of the best" its a business plain and simple and part of operating a business is taking care of your customers, its really pretty simple, if you dont take care of your customers, someone else will!!
     
  19. Zzyzxx

    Zzyzxx Member

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    In defense of Bud's, and all other retailers who do business ethically, the organization should train up some new staff. Normally working online with them has not been all bad. After buying product from them several times in the last couple of years, there was one instance where communications did go astray. However, to their credit, after trading e-mail and a couple of phone call's, everything was squared away and I am a satisfied customer.
    If they are running a special on a hot item, everybody and brother to include third cousins is going to be online, on the phone, or down at the shop trying buy something.
    If staff is out sick, off shift, or out to lunch during an unforseen increase in business, well ya gotta do what ya gotta do.
    It's like Christmas at the mall. You deal with it, or you don't deal with it- your choice. If it's just too frustrating, I go down the road.
    When I spend big bucks on guns, 25 bucks ain't gonna hurt. Especially if it's what I WANT.
    If I get it from Bud's, then I had also better add in the cost of shipping, and the FFL transfer.
    This means I can afford to pay up to a percentage more to get the merchandise locally and still be saving money. Providing (again) that what I want is available.
     
  20. Bubbles

    Bubbles Member

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    You guessed wrong. Bud's often drop-ships straight from the distributor (usually Sports South) directly to the purchaser's transfer FFL. They never take physical possession of the firearm, which is why they can't answer questions about it - they can't do a hands-on, and rely on the distributor's description of the gun.

    There's nothing wrong with the business model if you realize their CS in on a par with WalMart's. If you are looking strictly for the lowest price and know exactly what you want, Bud's is great. If you need help or have questions about the purchase, you'll want to use another dealer whose prices are higher, but who will provide better service.
     
  21. NMGonzo

    NMGonzo Member

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    I call them Teletubby magazines ... there!
     
  22. az_imuth

    az_imuth Member

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    I call Bud's every chance I get :D and haven't had any problems getting through. I always try to verify that their advertised model/price are available since they do have items listed incorrectly on occasion. I've always had good experiences and will continue to use them. Personally, I think you do have a valid question and would certainly want an answer before ordering from them.
     
  23. jon_in_wv

    jon_in_wv Member

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    Sooooo true.
     
  24. Jed Carter

    Jed Carter Member

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    I just drive about 3 miles to talk to them in person or go look at the firearm, if it says "In Lex".
    Budsgunshop.com 1(859)368-0371
    Gun Warehouse (retail store) 1(859)368-0419
    Call early or they will be very busy, like as soon as they open at 9am. By 10am on Sat the place is packed.
     
  25. Guns and more

    Guns and more member

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    I've bought twice from Buds and the transaction was flawless. I never spoke to a human.
    I've heard for years that the staff doesn't know anything about the guns they sell. They could be selling DVD's or underwear, it just happens to be guns. "You want a Snidely 44? We got 'em. Gimmie' your card number." They do have a brick and mortar store in Lexington so I guess they have something in the showcase, but it can't be everything they show online.
    Evidently, Bud's is not bothered by the criticism of their sales technique, because they get flamed often in the gun forums and never respond.
    I'll bet they're laughing all the way to the bank.
     
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