Bushnell Customer Service, the good and the bad

[BigBL87]

About a month ago, I sent my Simmons 1-6x24 Predator scope (that I paid all of $90 for on a whim) in because the windage turret was labeled like an elevation turret. It was usable, but it bugged me. Since Bushnell owns Simmons now, that's who I had to send it in to. A month goes by and I hadn't heard anything, so I gave them a call.

The good news is they are replacing it, and since its discontinued they are replacing it with a Bushnell AR Optics 1-6x24 BTR which it seems is a superior scope. The bad news is, they're backorder through November 12 so it'll be a 2.5 month wait from today, 3.5 total.

Really wish someone from Bushnell would've contacted me with that information instead of me needing to call, BUT I can't complain about what they're replacing it with.

 

[LoonWulf]

About a month ago, I sent my Simmons 1-6x24 Predator scope (that I paid all of $90 for on a whim) in because the windage turret was labeled like an elevation turret. It was usable, but it bugged me. Since Bushnell owns Simmons now, that's who I had to send it in to. A month goes by and I hadn't heard anything, so I gave them a call.

The good news is they are replacing it, and since its discontinued they are replacing it with a Bushnell AR Optics 1-6x24 BTR which it seems is a superior scope. The bad news is, they're backorder through November 12 so it'll be a 2.5 month wait from today, 3.5 total.

Really wish someone from Bushnell would've contacted me with that information instead of me needing to call, BUT I can't complain about what they're replacing it with.

You may luck out and get it faster. I was told about the same timeframe, and got my replacement in less than a month.

 

[BigBL87]

You may luck out and get it faster. I was told about the same timeframe, and got my replacement in less than a month.

Thats good to hear! Perhaps they are taking the underpromise/overdeliver approach. It is in stock several places, but I realize that doesn’t mean THEY have them available. Really not a huge deal to me in the grand scheme, but getting it sooner would be a pleasant surprise.

Several guys from work asked me to take them shooting and I'm sure they'd enjoy shooting it. Heck, guess they still could since I have backup irons but it looks kind of goofy because I didn't bother taking the mount off, haha. I have plenty of other stuff to distract them though, they'll probably be more interested in handguns anyway.

 

[LoonWulf]

I've got a beat up old centerpoint 1-4 I can send you. It works fine.

 

[cdb1]

In my experience from a vendor point of view Bushnell isn’t over the top good like Leupold and Vortex but all in all their customer service was good to deal with.

 

[Vkt]

I sent in a tasco 6-24x40, 6 months later got a new one in the mail.
3.5 months ain't bad.

 

[BCR#1]

I had a Bushnell Nitro 6-24x50 Duplex I bought new from BPS back in early May. I had it mounted on a new CZ 455 FS in .22LR. After a couple months, it would not hold zero after shooting 5-6 hundred rounds of Eley or SK branded ammo so I called my local BPS store in mid August and since they didn't have an exact replacement, they refunded all of my money even though their return policy is 60 days from purchase date.

My replacement for the rifle is the Athlon Talos 6-24x50 BDC IR from Killoughs and I couldn't be more pleased. $180.00 less than the Bushnell and with finer cross hairs, I'm shooting tighter groups at 50 yards using SK STD+ ammo. I'm waiting on Good Shooting INC to replenish their SK Pistol Match stash to see if it will perform even better than the STD+ does. My rifle doesn't care for Eley at all..

Bill

 

[BigBL87]

Well, it took awhile, but FINALLY got my replacement scope. A couple weeks earlier than their projection. Got a FedEx delivery notification yesterday from Vista, so figured it was the scope. Got it mounted up and working. If I'm nitpicking, the reticle is farther off plumb with the scope body than I'd like, enough that I notice the top cap not being level. That being said, using the level-on-the-rail and a flashlight through the objective to a plumb line method I got it set up right.

Actually made me realize I hold the rifle canted naturally as it looked off when I first looked through it, but when I added a level to the rail and held it level to that, sure enough the reticle was spot on.

 

[rdnktrkr]

I'm glad to hear you had a favorable experience with CS. I've always leveled my rail and then used the top cap to level the scope, I guess I will have to change that and check with a plumb line.
I noticed I hold my long guns at a slight cant and started putting levels on them to try and force muscle memory, I now hold the bubble between the lines but not centered maybe after hunting season I can try it again, I hate to have to look at the level before shooting.

 

[Grumulkin]

Some years ago I had a Bushnell "recoil proof" pistol scope I used on a 460 S&W Magnum (or it could have been a 500 S&W Magnum). It broke so I sent it to Bushnell asking that they honor their warranty. Bushnell refused to repair or replace it saying the scope had been "abused." The only abuse it had been put through was using it on a handgun.

Those particular chamberings can damage scopes but since I went to Leupold scopes, when they break they are promptly repaired and returned at no charge.

 

[godale]

Bushnell always takes care of me . Maybe a little slow though