CA Resident - Ordered 1000 rounds online and store "lost or didn't receive it"

[medalguy]

You guys who say businesses receive pallets of merchandise and push it aside pretty obviously never worked for any kind of successful business. My own business received maybe a couple dozen packages via UPS daily. The receiving clerk counted every package before signing for anything, and if the count didn't match the driver's manifest they stopped and corrected the situation right then. Then an entry was made in a receiving log of the number of packages, and every package was entered into his log, including shipper and weight. Then the packages were opened and a receiving report filled out, before anything left the dock. We never "lost" anything nor ended up with things that weren't ours.

I can't imagine any business being so sloppy that packages aren't even counted. Every single package in or out should be accountable as to contents and destination/origin.

 

[WestKentucky]

I ordered a door at Lowe’s 8 days ago, 2 week lead time on the special order door. I dropped by today to get some other stuff and asked the guy at the millwright desk to look up the order and see if there was any update on it. It was backordered for another week so shift expected in store out to 3 weeks. 30 minutes later I got a call that it was in the store ready for pickup. I finished dinner and went to get my door, it took an hour to find it in the exact location the computer said it was in. I am sadly getting used to this silliness, and delivery to my house is just as bad since I live on Pebblestone and right around the corner Cobblestone with the same house number quite often gets our packages. Nice couple who brings stuff to us, but it’s aggravating. Moral of my story, people screw up. People don’t pay attention to certain things and stuff goes haywire. I wouldn’t put this entirely on Mike as he may have gotten messed up by the mailman, or the dock dude, or the guy who filled the order, or the guy who keyed the order in...now if he remembered getting t and lost it then that’s another issue but still one he can make right.

 

[NWPilgrim]

You guys who say businesses receive pallets of merchandise and push it aside pretty obviously never worked for any kind of successful business. My own business received maybe a couple dozen packages via UPS daily. The receiving clerk counted every package before signing for anything, and if the count didn't match the driver's manifest they stopped and corrected the situation right then. Then an entry was made in a receiving log of the number of packages, and every package was entered into his log, including shipper and weight. Then the packages were opened and a receiving report filled out, before anything left the dock. We never "lost" anything nor ended up with things that weren't ours.

I can't imagine any business being so sloppy that packages aren't even counted. Every single package in or out should be accountable as to contents and destination/origin.

Success has little to do with it. You are talking about several packages. In larger volumes one package out of a large shipment is not much noticed. Stuff falls off pallets, someone sets it aside and forgets, it is not a make or break item for the business, it will show up eventually. Whenever a store claims my order has not arrived and it is long past due I insist they double check the loading dock area with a description of the package. Invariably they find it with great surprise. Most packages are showing up as expected and the tiny fraction that don't will be asked about eventually.

If you are the owner of the store you care very much, but most stores have employees working on the dock making $10-$13/hr and they really could care less. I am shocked, but not really so, how little management at most places expects of its employees and how little the employees care one whit about the business. I would venture to guess 80%-90% make the minimal effort necessary to get paid at the end of the week. Most packages are not being handled by "technicians", "professionals" or "business men", but hourly grunts getting through the day.

 

[Elkins45]

*UPDATE* Store owner, Mike, said he couldn't find it and will have UPS come in tomorrow to review with them. Said if he can't solve the mystery he'll buy me the missing 1000 rounds.

We'll see what happens tomorrow.

So what happened?