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Call from Powder Valley

Discussion in 'Handloading and Reloading' started by floydster, Mar 19, 2013.

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  1. floydster

    floydster Member

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    I placed a bullet order on the 6th of this month and they were in stock when I placed the order.
    Well, I got a call from PV today and they said at the time there was a mixup and they were actually on backorder,so now they are on backorder for sure.
    It was really nice of them to call and let me know what is going on--it is just crazy all over---nothing in stock, I wonder what is in the wind:(

    Smokeyloads
     
  2. jb27

    jb27 Member

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    Powder Valley is simply amazing in that with all the craziness in the industry, they are still able/willing to take the time to deliver on customer service. I have been following them on facebook and time after time they continue to amaze me. I have bought a few things from them in the past, but from this point forward (once things get back to normal) they will have secured a customer for life through their actions in these times.

    I am one of the many people that have recently had a bad experience with another reloading retailer. I will refrain from mentioning them by name as from what I've read they perhaps are truly good people. BUT, the way they are handling things currently is completely unacceptable.

    Hats off to PV.
     
  3. cacoltguy

    cacoltguy Member

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    Maybe we ordered the same bullets lol. I recently got a call from them as well letting me know that the bullets I ordered were actually out of stock even though the showed them as available on the site. It's a nice touch for them to do that rather then leave me guessing why I never received my bullets a month later. I'll definitely continue to be a Powder Valley customer.
     
  4. 3GunEric

    3GunEric Member

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    :uhoh:What type of bullets did you guys order? I placed an order on the 6th as well and am now wondering if I am going to get a call.
     
  5. Constrictor

    Constrictor Member

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    I ordered some 115g berrys 9mm D's bullets.
     
  6. GT1

    GT1 Member

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    Notice their prices have changed very little.

    Anyone charging significantly more aren't good guys to be buying from.

    I will do all shopping I can with PV and a couple others that aren't taking advantage, just because of that.

    I will always remember the rotten retailers too...:fire:
     
  7. Jesse Heywood

    Jesse Heywood Member

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    They are good, down to earth folks with a friendly lab in the office. Wish more people did business their way. Only problem is their reputation has outstripped their ability to expand. That's why they call this area the heart of the heartlands.
     
  8. floydster

    floydster Member

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    I ordered the Berry's 124 gr. 9mm .

    Smokeyloads
     
  9. JJ-

    JJ- Member

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    East Texas
    The best thing to come out of this current supply shortage for me is the awareness of Powder Valley. For some reason I've never ordered from them in the past but in my search for components came across them and found out about their great prices and customer service. I am a customer now!
     
  10. CJack69

    CJack69 Member

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    As of today, I cant even access their site.
     
  11. Constrictor

    Constrictor Member

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    No problem seeing their site here.
     
  12. germ

    germ Member

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    Hmmm...I also ordered Berry's 9mm 124's on 3/6 from PV. No phone call...yet.
     
  13. oneounceload

    oneounceload member

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    Right now they are two weeks late in shipping my order from their promised date. The tracking number has been issued, the credit card charged, yet no shipment has occurred. I'm hoping this gets resolved fast, because the order was a group order and the other folks are getting anxious
     
  14. Constrictor

    Constrictor Member

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    Where have they promised dates? all ive ever seen on their site is estimated dates and being so far behind that could easily swing a few weeks.
    I know they were having a lot of weather issues, ups not even picking up. if your card is charged, you should be rejoicing.................. your product will arrive soon. id give them a little break.
     
  15. sean eady

    sean eady Member

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    Got the same call last night. Put my entire "in stock" order on back order because of their mistake. I am not too happy with them lately. I have placed 7 orders for in stock items since January and have only received 1 of those orders and got the call on the Berry's stuff last night :banghead: Hurry up and wait...... Then wait some more.
     
  16. Hartebreak

    Hartebreak Member

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    I have an order in with them that was placed on 1/28/13 Havent heard a word. Of coarse everything I ordered still shows as backordered so I think it will probably be a while.
     
  17. oneounceload

    oneounceload member

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    When I placed my order and was verbally given the timing. Hope the order gets here soon - I am ok on stuff, but this was a group order and some folks are running very low
     
  18. Jesse Heywood

    Jesse Heywood Member

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    Welcome to the club! Many people are completely out.
     
  19. eam3clm@att.net

    [email protected] Member

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    What bullets are they calling about? I ordered some berrys 115 grain FP 9mm and 185 grain HBRN 45 acp bullets on the 7th
     
  20. joatman66

    joatman66 Member

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    My order was for 230 grain round nose... Same call... On back order.

    They had posted on Facebook March 6 (day I ordered) that they had received 7 tons of Berrys.
     
  21. gpb

    gpb Member

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    FYI Timeline for my powder order to Powder Valley:

    Feb 14 2013: Order placed by internet and email confirmation received

    Mar 11 2013: Invoice Notification by email

    Mar 21 2013: Shipping Notification and FedEx tracking number emailed

    Mar 26 2013: Estimated delivery date
     
  22. KansasSasquatch

    KansasSasquatch Member

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    I'm betting the 7 tons of Berry's they received were mostly to fill backorders.

    I can understand some people being upset about their "in stock" orders actually being "out of stock" but the people running PV are exactly that, people. They're going to make mistakes from time to time. Someone must have hit a few wrong buttons. At least they've realized their mistake and are contacting customers about the issue.

    Everyone who's had their card/account charged, just be a little patient. We had some bad weather here last month. PV was already running 3-4 weeks behind and UPS wouldn't pick up from them for probably a week or better. They normally don't charge your account until your order is in the next batch to get processed and shipped. It might take them 2-3 weeks after they charge you to get it sent out. Also, did you read their homepage and notice that they require you send them a photocopy of your driver's license or I.D? I don't know how strictly they stick to that part of their policy but it surely couldn't hurt the timelyness of your order getting shipped out.
     
  23. 1SOW

    1SOW Member

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    If they were Berry's bullets, I'm not surprised. I recently recieved 115gr bullets from them , but had ordered 124 gr. They are scrambling trying to provide 'some bullets' to distributors, but even good companies are have a little chaos at times like these.

    I ordered powder and primers from PV in February before they closed all orders.
    Still no joy, but they confirmed my order was still good. They haven't charged my card and said they won't until it ships. Another good company.
     
  24. KansasSasquatch

    KansasSasquatch Member

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    They haven't closed all orders and I doubt they plan on doing that. They aren't accepting any BACKORDERS and haven't been since 1/29/13. They will charge your card before your order ships, probably a week or two before hand. And they aren't a good company, they're a great company.
     
  25. winterhorse290

    winterhorse290 Member

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    powder valley IS my go to for powder and primers. if they don,t have it, it,s not for a lack of trying. good people
     
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