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Cannot contact Lone Wolf Dist.

Discussion in 'Gunsmithing and Repairs' started by ExMachina, Feb 14, 2018.

  1. ExMachina

    ExMachina Member

    Joined:
    Jun 14, 2003
    Messages:
    400
    Location:
    Nashville, TN
    Have been phoning and emailing Lone Wolf since Monday morning and I can't reach anybody. This is a warranty related inquiry and I'm getting frustrated.

    Their phone number has even stopped attempting to connect me to a person and goes straight to the voice mail message they use when they're closed.

    Does anybody know what's up?

    And if anyone could post (or PM) an alternate email and/or phone number I could try that.

    Thanks.
     
  2. George P

    George P Member

    Joined:
    Jan 10, 2018
    Messages:
    523
  3. ExMachina

    ExMachina Member

    Joined:
    Jun 14, 2003
    Messages:
    400
    Location:
    Nashville, TN
    Yes. None of those methods of contact are working. I've logged a total of over an hour on hold, left several voice messages and sent emails.

    I'm looking for alternate suggestions to get some sort of a response...
     
  4. George P

    George P Member

    Joined:
    Jan 10, 2018
    Messages:
    523
    Don't know how big an operation they are, maybe illness?
     
  5. shootstraight57

    shootstraight57 Member

    Joined:
    Oct 17, 2012
    Messages:
    128
    Location:
    Pennsylvania
    Try going to the BBB with a complaint. I had the same issue with an order from another company. They shipped the wrong product and I tried all the avenues listed for contacts.
    After the complaint was filed I was contacted by the company and the problem was resolved.
    They are not a gov agency but people do look at the ratings that they give companies.
     
  6. ExMachina

    ExMachina Member

    Joined:
    Jun 14, 2003
    Messages:
    400
    Location:
    Nashville, TN
    Whew! Okay, it only took three days but I finally got through to them on the phone.

    Guy I spoke with said that they lost some staff last week so have been busy trying to catch up.
     
    shootstraight57 likes this.
  7. Robbins290

    Robbins290 Member

    Joined:
    May 8, 2011
    Messages:
    1,291
    Location:
    Limerick, maine
    Every time i have dealt with them, never had a problem. and i have been dealing with them for years. Its to bad you had a sub par experience. I would recommend trying them again.