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CRKT customer service

Discussion in 'Non-Firearm Weapons' started by kestak, Sep 11, 2013.

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  1. kestak

    kestak Member

    Joined:
    Jul 22, 2007
    Messages:
    1,345
    Greetings,

    We often post bad customer seevice experiences or bad products.

    I would like to post about a good experience.

    I bought a CRKT knife. Here is the E-mail I sent them:

    Here is part of the mail I received:

    I returned the knife and got a replacement within one week. I cut another small branch and the serrations did not break. I still think the quality of the metal of the first knife was bad. But i am very happy with the second knife and very happy with their replacement and customer service.

    Thank you
     
  2. Deltaboy1984

    Deltaboy1984 Member

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    Location:
    Johnson County Texas
    Good to hear this.
     
  3. JShirley

    JShirley Administrator Staff Member

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    Location:
    Atlanta
    Good deal :)
     
  4. Yo Mama

    Yo Mama Member

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    2,833
    I'm guessing heat treat was off. Rare for them, the M21 is a beast.
     
  5. Madcap_Magician

    Madcap_Magician Member

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    I am thinking heat treat as well.
     
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