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Customer Service from Lee

Discussion in 'Handloading and Reloading' started by loose noose, Aug 27, 2021.

  1. loose noose

    loose noose Member

    Joined:
    Feb 22, 2012
    Messages:
    3,445
    Location:
    Southern Nevada
    The other day I was reloading some rounds for my 6.5X52MM for my Italian Cavalry Carbine, and even though I was carefully lubing the casings, I still got one stuck. Needless to say after an hour of hard labor, I finally got it free of the die, but noted the Norma base of the case was ripped off, and the re-capping pin had broken off. To make a long story short, I called Lee Precision, and explained to them what had happened, I told them that the die was not damaged, but the de-capping pin was broken and due to the pin being an integral part of the pin mechanism, I'd need a new de-capping pin mechanism. The nice gentleman, told me he'd send one right out , and according to my e-mail he did just that at no charge. Now that to me is customer service with a smile, I've been used to that by RCBS, as the majority of my reloading equipment is RCBS including the dies and the replaceable de-capping pins, and have been receiving excellent customer service by RCBS as well, but then again there dies are at least twice the price of Lee, as well as the three RCBS presses progressives, as well as the old Rock Chucker, and and old RCBS R-5.
     
  2. Dewey 68

    Dewey 68 Member

    Joined:
    Apr 6, 2010
    Messages:
    281
    Location:
    Corrupt Illinois
    That's great! Nice to see people calling out good service when they receive it.
     
    GeoDudeFlorida and kcofohio like this.
  3. gunmechanic

    gunmechanic Member

    Joined:
    Jul 2, 2021
    Messages:
    49
    Location:
    up state ny
    I have always had good service from lee.The few broken things i have had from lee were warrantied & always free of charge.Good USA company and thats why i do business with them!
     
    GeoDudeFlorida and kcofohio like this.
  4. Popeye212

    Popeye212 Member

    Joined:
    Aug 7, 2021
    Messages:
    17
    They have always given me great service and prompt delivery. Great People
     
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  5. AK Hunter

    AK Hunter Member

    Joined:
    Jul 28, 2020
    Messages:
    656
    Location:
    Mid-West
    The few times I have had to deal with Lee's customer service, I have always came away with a smile on my face & my problem solved. They are truly great people.
     
    GeoDudeFlorida, Dudedog, Zahn and 2 others like this.
  6. Spare Parts

    Spare Parts Member

    Joined:
    Apr 11, 2020
    Messages:
    101
    Location:
    CO
    +1 on Lee Precision. I tend to break the little plastic arm on their primer trough. There are other wear-out items on the Loadmaster that I order from their website. They usually send individual pieces for the price of postage.

    They recently (within the last few years) added links to parts for their various systems. Really helps in finding the right gizmo.
     
    kcofohio likes this.
  7. Rule3

    Rule3 Member

    Joined:
    Jan 26, 2010
    Messages:
    8,278
    Location:
    Florida
    Glad to hear.
    You must have really "tried" to break the pin. hard to do!:rofl:
     
    kcofohio likes this.
  8. ArchAngelCD

    ArchAngelCD Member

    Joined:
    Nov 25, 2006
    Messages:
    26,268
    Location:
    Northeast PA, USA
    Years ago Lee never sent out parts without charging. I'm guessing they learned that a little kindness goes a long way for customer loyalty. They have sent me several parts for repairs and didn't even charge shipping. I like Lee, RCBS and Dillon because of their CS. Never had to use Hornady's CS yet so I can't comment on them. Lyman on the other hand is a different story. Not so much!
     
    kcofohio likes this.
  9. Dale Alan

    Dale Alan member

    Joined:
    Jul 25, 2017
    Messages:
    926
    Another happy Lee customer here , just recently broke a piece of my bench primer . I emailed asking how to purchase the part , it was in the mail same day free of charge . Can't beat that.
     
  10. lightman

    lightman Member

    Joined:
    Feb 7, 2011
    Messages:
    2,454
    Location:
    england,ar
    This must be a new thing for them. I broke the pin in my universal depriming die and reached out to them for help. By the time that I mailed the broken part to them and paid the shipping on the "free" replacement the cost was about equal to what I paid at Midway for 3 of them.

    Not meaning to inject negativity into this thread. Its good to hear that everyone is getting better service from them.
     
  11. loose noose

    loose noose Member

    Joined:
    Feb 22, 2012
    Messages:
    3,445
    Location:
    Southern Nevada
    Rule 3 Not really, I've always (the last two cans) used the "One Shot" spray lube, and even shot a short spray up into the sizing die before each use. Even used the RCBS stuck die tool to eventually get the stuck case removed. The stuck case didn't happen until around the 25TH casing, as the other's all went very smooth, and they were Norma twice fired cases using a reduced load, in my Carcano, Cavalry Carbine, which is in excellent condition.
     
  12. Rule3

    Rule3 Member

    Joined:
    Jan 26, 2010
    Messages:
    8,278
    Location:
    Florida
    I was kidding, Lee pins are the toughest around they are actually modified roller bearings.
    Did you follow the LEE instructions for remove a stuck bullet??

     
  13. loose noose

    loose noose Member

    Joined:
    Feb 22, 2012
    Messages:
    3,445
    Location:
    Southern Nevada
    Rule 3, reckon I learn something new every day. I used the RCBS "Stuck case remover", where I had to invert the case in the press etc., do appreciate the lesson though, the Lee precision die is the first time I ever got a stuck case in my press, and it should have been a breeze to remove, probably would have saved the de-capping pin.
     
    Rule3 likes this.
  14. slowr1der

    slowr1der Member

    Joined:
    Mar 25, 2010
    Messages:
    1,105
    Lee has great customer service. I called once to try to buy another nut and the decapping mechanism that I ruined while getting a stuck case out. I explained to them that it was outside of the stated warranty and I broke it on my own. I explained I wanted to buy one. They refused to let me pay and sent one out free.

    Lee just offers an extreme value in the reloading world and backs it up with exceptional customer service.

    I've honestly had way better CS from Lee than I have from RCBS. The last few times I've tried to deal with RCBS it's turned into a nightmare.
     
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