Customer Service from Sig Sauer

Discussion in 'General Gun Discussions' started by Harriw, Jan 12, 2021.

  1. Harriw

    Harriw Member

    Nov 8, 2018
    Hey folks,

    Just thought I'd put this out there. I got my Sig P365 back in Feb. or March of 2020, just before all this crazy Covid stuff started. I absolutely love the pistol, but just noticed around Thanksgiving time-frame that the front site no longer showed up in the dark (the P365 comes with factory Tritium night sights). Obviously that didn't seem right, so I called up Sig to ask them what to do.

    Customer Service answered right away, and confirmed that indeed that isn't right, and that they'd happily replace the front sight under warranty. I was a bit nervous since I couldn't find where I'd put the original receipt, but all she asked for was the Serial Number. When I asked about turn-around time (I was a bit concerned that in the middle of this crazy panic I'd be without my preferred carry gun for a few months potentially), she said they were currently at around 3-4 weeks from the time they receive the firearm. Frankly that was quite a bit faster than I was expecting, and she sounded rather proud of that estimate.

    They provided a pre-paid shipping label, and I dropped the slide off at my local FedEx store (I think I got lucky, as they asked no questions about what was inside the box). That was last Wednesday. Package was delivered to Sig on Friday. And today I just received my re-worked slide in the mail, a whole 6 days after I dropped it off with Fedex. The smith's report indicates that they confirmed the front site was dead and replaced it, and also replaced the rear sights as their brightness was also below spec.

    Just figured I'd post this to give Sig the credit they're due. I'd be impressed with that turn-around time under normal conditions, but that's incredible service for the current situation we're in. I don't think I've ever had a bad customer service experience with ANY firearms-related company that I can recall (quite the opposite - service is generally outstanding), but this really impressed me.

    Thanks for letting me share.

    -Bill H
  2. Howland937

    Howland937 Member

    Mar 1, 2020
    South central Ohio
    I'd only had one interaction with Sig customer service and it was for the exact same problem on my P238. They told me the same thing, but I was given the option of sending the slide, the whole gun, or a picture showing the dead front sight. Emailed the picture and received a new front about 3 days later.
  3. Bottom Gun

    Bottom Gun Member

    Dec 26, 2002
    Arizona Territory
    That's good to know. Thanks for sharing.
  4. Bo

    Bo Member

    Jul 8, 2007
    I bought a new Sig Sauer P320 VTAC, in the fall of last year. The front sight on it was dead on arrival. I called Sig and they quickly replaced it.
    According to the guy I talked to, my ser.# indicates a born on date of August 2020.
    Question is, why are all of these fiber optic rods bad?
    RetiredUSNChief likes this.
  5. daniel craig

    daniel craig Member

    Dec 23, 2009
    Inside your brain
    Tritium is a strange beast. There’s really only one major company that makes tritium tubes and everyone who uses them in watches, dials and gun sights, gets them from that company.

    Whether the tube glows or not has to do a lot with its age when it was installed on the end product BUT ALSO its original production.

    Tritium on its own doesn’t glow. These tubes are coated on the inside with a phosphorescent type paint (which is why you can get tritium tubes with different colors) and as tritium decays and gives off subatomic particles, these particles excite the phosphors in the paint coating the tube.

    Tritium has a half life of about 10 years. Usually any decrease in brightness before that is caused by the tube allowing leakage of the gas or the phosphor paint itself going bad.

    I’m guessing Sig received either an old or bad batch of tubes or that somewhere along the line they were stored improperly, causing either a gas leak or a degradation of the phosphor paint.
    Last edited: Jan 13, 2021
    Speedo66 and RetiredUSNChief like this.
  6. RetiredUSNChief

    RetiredUSNChief Member

    Jul 9, 2012
    SC (Home), VA (Work)
    I've a similar story about my Colt 1991A1, which I bought in 1991.

    The plunger tube came loose. I pulled my manual out, found the list of authorized service centers, and called one. Told them my problem and they said "Send it to us, we'll fix it".

    I said I couldn't find my receipt for the gun.

    "It doesn't matter. It's a Colt and we'll fix it at no charge."

    I went to a local gun store to have them ship it. There I learned "Don't send any magazines with it. Often times they'll send you a free one in return."

    Called the service center a few days later to verify they received it... no dice. After several more days, I got nervous and went back to the gun store. Turned out they sent it to the Colt factory, not the service center like I asked. Turn around times from Colt are measured in weeks, not days. I wasn't happy.

    I called Colt and talked to their service representative, explaining what happened and how I was nervous about not having my gun back before I went on leave.

    "Let me verify we received it."

    They had. They put a rush on the order and I had it back that Friday, 2 or 3 days after I called them.

    With a new magazine because they received it without one.
    Last edited: Jan 15, 2021
    aaronu and Howland937 like this.
  7. 4v50 Gary

    4v50 Gary Moderator Staff Member

    Dec 19, 2002
    Good for Sig.

    You got better treatment that I did. They wouldn't sell me an extractor for a W. German made Sig (old style). They wanted their custom shop to install it and I told them I had been trained by Sig to install them. Not good enough. Guess they wanted business for their custom shop.
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