Harriw
Member
- Joined
- Nov 8, 2018
- Messages
- 282
Hey folks,
Just thought I'd put this out there. I got my Sig P365 back in Feb. or March of 2020, just before all this crazy Covid stuff started. I absolutely love the pistol, but just noticed around Thanksgiving time-frame that the front site no longer showed up in the dark (the P365 comes with factory Tritium night sights). Obviously that didn't seem right, so I called up Sig to ask them what to do.
Customer Service answered right away, and confirmed that indeed that isn't right, and that they'd happily replace the front sight under warranty. I was a bit nervous since I couldn't find where I'd put the original receipt, but all she asked for was the Serial Number. When I asked about turn-around time (I was a bit concerned that in the middle of this crazy panic I'd be without my preferred carry gun for a few months potentially), she said they were currently at around 3-4 weeks from the time they receive the firearm. Frankly that was quite a bit faster than I was expecting, and she sounded rather proud of that estimate.
They provided a pre-paid shipping label, and I dropped the slide off at my local FedEx store (I think I got lucky, as they asked no questions about what was inside the box). That was last Wednesday. Package was delivered to Sig on Friday. And today I just received my re-worked slide in the mail, a whole 6 days after I dropped it off with Fedex. The smith's report indicates that they confirmed the front site was dead and replaced it, and also replaced the rear sights as their brightness was also below spec.
Just figured I'd post this to give Sig the credit they're due. I'd be impressed with that turn-around time under normal conditions, but that's incredible service for the current situation we're in. I don't think I've ever had a bad customer service experience with ANY firearms-related company that I can recall (quite the opposite - service is generally outstanding), but this really impressed me.
Thanks for letting me share.
-Bill H
Just thought I'd put this out there. I got my Sig P365 back in Feb. or March of 2020, just before all this crazy Covid stuff started. I absolutely love the pistol, but just noticed around Thanksgiving time-frame that the front site no longer showed up in the dark (the P365 comes with factory Tritium night sights). Obviously that didn't seem right, so I called up Sig to ask them what to do.
Customer Service answered right away, and confirmed that indeed that isn't right, and that they'd happily replace the front sight under warranty. I was a bit nervous since I couldn't find where I'd put the original receipt, but all she asked for was the Serial Number. When I asked about turn-around time (I was a bit concerned that in the middle of this crazy panic I'd be without my preferred carry gun for a few months potentially), she said they were currently at around 3-4 weeks from the time they receive the firearm. Frankly that was quite a bit faster than I was expecting, and she sounded rather proud of that estimate.
They provided a pre-paid shipping label, and I dropped the slide off at my local FedEx store (I think I got lucky, as they asked no questions about what was inside the box). That was last Wednesday. Package was delivered to Sig on Friday. And today I just received my re-worked slide in the mail, a whole 6 days after I dropped it off with Fedex. The smith's report indicates that they confirmed the front site was dead and replaced it, and also replaced the rear sights as their brightness was also below spec.
Just figured I'd post this to give Sig the credit they're due. I'd be impressed with that turn-around time under normal conditions, but that's incredible service for the current situation we're in. I don't think I've ever had a bad customer service experience with ANY firearms-related company that I can recall (quite the opposite - service is generally outstanding), but this really impressed me.
Thanks for letting me share.
-Bill H