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CZ support

Discussion in 'Handguns: Autoloaders' started by 30mag, Jun 1, 2010.

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  1. 30mag

    30mag Member

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    If I were to have a problem with my CZ-75B, what would be the best way to
    A) contact CZ
    B) explain my problem (i.e. what information to provide)
    C) ship my pistol
     
  2. The Lone Haranguer

    The Lone Haranguer Member

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    A and B. Call CZ-USA's customer service number, explain the situation and get a shipping authorization number. They will tell you how to proceed from there. Simply shipping it unsolicited may cause problems.
     
  3. Quoheleth

    Quoheleth Member

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    ^ this.

    IIRC, they actually have a policy where if you do not get an authorization number first, you gun doesn't get touched.

    I contacted them by email last fall and they took care of my problem. Be aware, service is not the fastest in the world - I want to say it was 2-3 months. I had to pay shipping both ways (their labor cost included not only parts/service but FedEx back to me). A ten dollar spring cost me almost $120.

    Q
     
  4. 30mag

    30mag Member

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    Well, the trigger doesn't drop the hammer sometimes. That's a BIG problem. It ought to be covered under warranty. The gun is around three years old.
     
  5. The Lone Haranguer

    The Lone Haranguer Member

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  6. ozmosis

    ozmosis Member

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    For a used rifle I was getting light primmer strikes from a warn spring, they replaced it at no cost including shipping. Even after I explained I was not the original owner, they said "no problem where can I send the parts too?"
     
  7. 30mag

    30mag Member

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    How does one go about shipping firearms?
     
  8. ozmosis

    ozmosis Member

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    They will send you a label and you drop it off at a UPS/FEDX store. Then its sent back to you. At least that was my experience with my custom .45 that had to take a few trips to the shop.
     
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