Dillon support

[Nature Boy]

Do you think I should be happy with how Dillon handled this?

It’s not Dillon’s issue to handle, regardless of how many times you say it is, so your question is a non sequitur.

Regardless, I think you should be happy. You have the means to own the best reloading press in the industry. The fact that you’re not happy is a you problem, not a Dillon problem.

That’s what I think

 

[packetloss]

It’s not Dillon’s issue to handle, regardless of how many times you say it is, so your question is a non sequitur.

Regardless, I think you should be happy. You have the means to own the best reloading press in the industry. The fact that you’re not happy is a you problem, not a Dillon problem.

That’s what I think

Fair enough. I guess it is a first world problem and I'll get my caliber conversion kit eventually.

 

[Nature Boy]

I’ve not had a problem with my 650 that required warranty work but here’s my customer service story to go with all the bad ones you’ve researched

I was using some brake cleaner to clean up some grease that had gotten on the press. I inadvertently got some on the case feed adapter and it started melting the plastic (probably the same 1 cent plastic part you keep going on about)

I called Dillon CS to order a replacement. He said he would send one right out. I asked him how much. He said no charge, it’s part of the Dillon service.

 

[jmorris]

First of all there is a HUGE difference in the box missing the entire press or even 1 expensive part, compared to a 1 cent piece of plastic....

What am I doing to do, take them for a few pennies? Not worth my time.

Sounds like a plan to me, call them up and give them a few pennies and have them send you the part, no more wasting time. Be cheaper than blood pressure medicine.

 

[Eddietruett]

I had a situation with my 650 a few years ago where a primer got hung up and being aggravated I slammed the lever up and set off the entire primer tube of primers. What an explosion I had! It wasn't a chain reaction, it was one huge boom. It blew off the top of the primer tube as well as the low primer alert and ruined the entire primer assembly on the bottom end. Having the steel sleeve around the primer tube more than likely saved me from injury. After changing my pants, I took everything apart and made a list of the parts I thought I would need to rebuild. I contacted Dillon service and explained what happened and it was 100% my fault. The rep was more concerned about me being hurt than who was a fault and he actually went through the press with me over the phone and made sure my list was complete. He even added a few things that could or could not be damaged. When we were satisfied everything was ready to ship, I tried to give him a credit card number and he would not take it. We will take care of you is all he said. He also told me when I got the parts in to call back and ask for him (name is written on my owners manual) and he stayed on the phone with me for close to an hour while I put on the parts and made sure all was adjusted right. Never cost me a dime and I was prepared to buy around $300 worth of parts based on their price list. I'm a true believer in Dillon's NO BS WARRANTY. I buy everything I can from them, even ammo boxes and tumbling media. I was never asked to send back any of the damaged parts, but I would have and gladly paid the shipping back. With all of the crooked crap going on today, I'm surprised anyone offers a warranty anymore.

 

[GoldieMI]

My first SDB I bought off another guy- missing the primer cup. I called Dillon and they charged me for it as I didn't own it. No worries on my side.
My 650 has been pretty drama free
My 550 and 2 SDBs went back earlier this year for the 79.00/machine tune-up and they pay the return shipping. I got a 550C back- I sent a 550B, and my SDBs were older units in a lighter blue color- I got back matching darker blue units. I honestly think I got 3 new machines out of the deal to be honest. I had forgotten to pull my dies on the 550 and even those came back clean and shiny. I'm a believer in the no BS guarantee as well.

 

[Blue68f100]

One comment from a by stander.

If you buy from a recommended retailer, box factory sealed, all parts should be present. If it's not the mfg who packed the unit, missed packed the part bag. So it should go back to the mfg responsibility. This applies to most all things sold retail. Like all ready said, most have a not saying to contact mfg if you have parts mising or need help.

 

[lordpaxman]

Does Dillon have “authorized resellers”? Some companies warranty products purchased through authorized dealers since they want their products sold through more than just their own store. They usually have some registration mechanism so they know you’ve purchased a warrantable item. I don’t know if this is how they work but I’d expect CS to honor this scenario. I don’t have a Dillon yet but am really lusting over an 1100 and am following this since it seems I’d want to order directly from the factory.

 

[Texas10mm]

Does Dillon have “authorized resellers”? Some companies warranty products purchased through authorized dealers since they want their products sold through more than just their own store. They usually have some registration mechanism so they know you’ve purchased a warrantable item. I don’t know if this is how they work but I’d expect CS to honor this scenario. I don’t have a Dillon yet but am really lusting over an 1100 and am following this since it seems I’d want to order directly from the factory.

There are authorized resellers. They sell at the same price as Dillon does. Scheel's is an example of a reseller.

If you buy direct from Dillon you're assigned a customer number. Everything you buy direct from Dillon is linked to that number. When you call them they ask for your customer number. I'd guess that every contact as well as what you've bought from them is available to their people.

 

[p404445]

I'm with the OP on this. It's a Dillon product, they should make it right. His expectations may be a little high, but that's what Dillon is known for.

It's a little thing that leaves a lot of bad will.

I had a SIG P320 that l sent for the "voluntary upgrade" so it would be safe to carry. I wasn't happy with the trigger pull when I got it back and SIG refused to work on it.

Now l have a bad attitude about the company and won't have any more of their products. I know it's unreasonable on my part, but I allow myself a certain amount of that.

 

[Texas10mm]

I'm with the OP on this. It's a Dillon product, they should make it right. His expectations may be a little high, but that's what Dillon is known for.

It's a little thing that leaves a lot of bad will.

I had a SIG P320 that l sent for the "voluntary upgrade" so it would be safe to carry. I wasn't happy with the trigger pull when I got it back and SIG refused to work on it.

Now l have a bad attitude about the company and won't have any more of their products. I know it's unreasonable on my part, but I allow myself a certain amount of that.

If he had purchased it from Dillon they would make it right. Would you blame Ford if your new F150 didn't have floor mats?

 

[p404445]

If he had purchased it from Dillon they would make it right. Would you blame Ford if your new F150 didn't have floor mats?

If it was supposed to have them, Ford would be responsible one way or another.

I said his expectations were high, but I think his original point is that Dillon and their customers intentionally create those expectations.

 

[Nature Boy]

I'm removing this and moving on. The whole thing is silly

(Dillon owners when someone complains about Dillon service)

 

[jr_watkins]

I recently, May 2020, broke a spring on my 25 year old Square Deal B primer feed. I had a spare so replaced and when doing so identified a crack in a white plastic part that holds the primer assy on. Called Dillon to get another spring and that plastic part. They not only immediately sent the spring, they also sent a new primer feeder assy complete! (turns out they no longer use the plastic part on the primer assy) Great service, great attitude by the guy on the phone, had the parts 4 days later!

 

[jmorris]

If you buy direct from Dillon you're assigned a customer number. Everything you buy direct from Dillon is linked to that number. When you call them they ask for your customer number. I'd guess that every contact as well as what you've bought from them is available to their people.

I believe this to be the case. When I call and tell them I need to order more primer orifice tips (about the only parts I have needed for my 1050’s), I tell them they are for one of my 1050’s, if they are (they don’t have the same lifetime warranty as the other Dillon’s) but they know I also have other Dillion’s that use the exact same part that do have the lifetime warranty. I suppose my honesty is refreshing to them and they have never charged me for them despite knowing they are not “owed” to me.

 

[9mmepiphany]

I had a SIG P320 that l sent for the "voluntary upgrade" so it would be safe to carry. I wasn't happy with the trigger pull when I got it back and SIG refused to work on it.

This is even less logical than the OP's stance on his issue.

When you sent your SIG 320 in for the upgrade, it was the upgrade the pistol for safety reasons. Nowhere in their upgrade does it imply that they will upgrade your trigger/action. I'll bet your trigger is within factory spec. I sent my SIG 320 Compact in for the upgrade and the trigger returned much improved with the "false reset" removed...it was just a function of the replaced parts mating better

FWIW, it isn't exactly true that they wouldn't work on your trigger pull; they wouldn't work on it for free...no handgun manufacturer will when the trigger is within factory spec. SIG offers an Action Enhancement Package if you'd like an improved trigger

 

[p404445]

It came back worse than original.
They said it was in spec.

Hence the disagreement.

 

[jmorris]

This is even less logical than the OP's stance on his issue.

 

[solman]

I have been a Dillon fan for more than 30 years. I started with their RL550b in the eighties and a few years ago I bought a 650. I have too many Dillon products to list at the moment. All have given me good service so I stick with the brand. I like their stuff and wouldn't change brands regardless. Having said this I have noticed a bit of policy shift over the years to be sure. Perhaps too many scammers and people taking advantage of their past generous policies. I have experienced gruff Dillon reps on the phone from time to time as well, but generally they are pretty helpful. I posted a thread a while back about customer service slipping a bit and nearly got my head chopped off. Many here on the forums will not tolerate any negative about the company at all. I seriously believe that there have been some changes about warrantee issues at Dillon especially since the Passing of Mike Dillon. Years ago I received some major repair part for my 550 that had become worn no problem. However more recently I got the third degree for some minor plastic parts.

 

[Highland Lofts]

Maybe it was your attitude that twisted things around.
Or maybe it was the Dillions guy attitude on that day.
I called Lyman about a problem on one of their case trimmers. The woman I talked to was on the first call was very shot on answers and not much help.

I called a couple of days later and another woman asnwered the phone. I told her my problem and expected I needed a new part, she told me what to look for and how to fix it.

As far as RCBS customer service goes I always had excellent service with them. And when I first started reloading did some assinine mistakes and totally trashed two dies that I bought used and told them these were E Bay used dies.
I called them when I bought a used set of E Bay dies and the stem was missing, they shipped a new stem that afternoon.

This comeing weekend I will be buying fairly new Dillion 650 and will see personally how thier customer service is. A cheap little part doesn't matter to me, i'd just pay for it and be done. On the bigger more expensive parts I'd start a pissing match and go another route.

In a couple of weeks I will be buying a new Hornady progressive press and set it up beside the Dillion and see which press I like the best.

 

[p404445]

Maybe it was your attitude that twisted things around.
Or maybe it was the Dillions guy attitude on that day.
I called Lyman about a problem on one of their case trimmers. The woman I talked to was on the first call was very shot on answers and not much help.

I called a couple of days later and another woman asnwered the phone. I told her my problem and expected I needed a new part, she told me what to look for and how to fix it.

As far as RCBS customer service goes I always had excellent service with them. And when I first started reloading did some assinine mistakes and totally trashed two dies that I bought used and told them these were E Bay used dies.
I called them when I bought a used set of E Bay dies and the stem was missing, they shipped a new stem that afternoon.

This comeing weekend I will be buying fairly new Dillion 650 and will see personally how thier customer service is. A cheap little part doesn't matter to me, i'd just pay for it and be done. On the bigger more expensive parts I'd start a pissing match and go another route.

In a couple of weeks I will be buying a new Hornady progressive press and set it up beside the Dillion and see which press I like the best.

I did the same comparison of Hornady vs Dillon. I'm glad I did because there is a big difference, and I think it mostly comes down to personal preference.

 

[Highland Lofts]

Which did you personally like between the two?

 

[cfullgraf]

I do all my Dillon purchasing directly from Dillon. The service has been excellent. The only time I've used their customer service was to ask a couple questions and I got a less than pleasurable answers.

I've had a couple broken or missing low cost plastic parts in kits I've bought from Dillon. It was easier to just order replacements and get a spare or two in the process. I have not broken anything expensive yet.

I have a Hornady L-N-L, a Dillon BL550, a Dillon SDB, RCBS Pro2000, and a Dillon SL900 (shotgun). Each has its advantages and disadvantages for the reloading that I do and the reloading idiosyncrasies that I have. Any of the full size presses will serve anyone well.

The Dillon SDB's are good little presses but have limitations.

 

[Highland Lofts]

Instead of hijacking this thread I will start another,

Dillion verses Hornady.