Since 1974 I have purchased three new Remington firearms and I have only requested their assistance on two occasions. Both times I was completely disenchanted with their responses. I recently contacted Remington to purchase four receiver plug screws for my (1974) Marlin 336. They told me I had to pay $2.19 per screw plus tax, shipping & handling costs. I never expected or asked for free replacement & we're not talking about serious money here but I found the same set of screws on Ebay for $7.50, no tax, no handling costs & free shipping. I once wrote to Marlin (when they were really Marlin) to replace the rear iron sights lost during a hunt & Marlin responded by sending me a replacement rear sight free of charge. That happened over forty years ago & it had an immense impact on my opinion of Marlin. Now that Remington owns Marlin things are definitely not the same. After reading reports of reduced quality in Marlin products since Remington bought them & my experience with Remington customer service & won't be purchasing any new products from either Remington or Marlin. Has anyone else had similar experiences with Remington Customer Service?