I just experienced my first bad gun shop with one that I found is about 10min from where I live(never knew they were even there)... went in there and one guy kinda had the "you're not going to buy anything so I'm going to be short with you and ignore you when I get a chance" thing going on. I wasn't buying anything, but wanted to and it wasn't in stock.
I called them with the model number of the 22/45 I wanted and they said to check their online store.
I checked it, it said to call the retailer.
I called back... he said they must not be able to get it.
OK. I get that, but just the way they acted about it bugged me. Not "sorry, it looks like our distributor can't get it and we're not set up to get it from anywhere else." It was "We don't have any, you'll have to buy something else."
So I went to the Vandalia Range and Armory(
www.vra-ohio.com) 35min away and they didn't have the exact model I wanted(5.5" barrel, non-removable grips), but they had the 5.5" with removable grips for a competitive price with Impact Guns($20 more)... So they got my business.
The VRA range has a ton of helpful people working there(I think every one of them is ex-police or military), they are very good at making sure you get the pistol YOU want... Mike there said he was glad to see me renting a new gun every weekend to see what fit me best... too many people go in and just want to buy one, but don't want to know how well it works with them before buying.
The only problem I have is that their range fees are pretty expensive compared to what I've heard other people pay at other ranges($300/yr for one person or $500/couple... If you are NOT a member, then it's $14/hr for pistol lanes. Members have them free. There are other member benefits too IIRC, but for now I'm paying every time I go). That said, I have never once felt uneasy or unsafe at their range... based on some of the stuff I've read on here that seems to be a rarity.
They have range masters constantly on duty who are good about spotting the newbies and teaching them the basic safety rules and keeping an eye on them. My wife even got some free instruction from a guy named Steve since we were the only ones on the range on the very first Sunday we went to shoot ever.
In my opinion... that kind of customer service/assurance is well worth the money.
The only other problem they have is that they are sometimes SUPER busy... but that is a great problem for a gun store to have and I don't want to knock them for providing great customer service and them reaping the rewards of that. I'll gladly wait 5-10 minutes for someone to be available to ring me up at the cash register. Oh and I'll also gladly park 500ft down the road because the parking lot is slam full