Got an order of two cases of bullets a few days ago. One box was completely demolished and the leftovers were re-packed by USPS. The second box was split and some of the bullets leaked out. I asked Montana Gold to replace a few pounds of the missing bullets, but I'm getting curt responses back directing me to file a claim at the Post Office. My hope was that they'll replace the missing contents and file a claim for reimbursement, since they're the shipper, packer, and vendor. Judging by their responses, I get the feeling they would rather not deal with it and would prefer that I go through the hassle of making a freight claim. In my experience with on-line vendors, it is the shipper who usually takes care of shipping problems and damaged merchandise. I don't want to be left with the impression that MGB customer service stops when my credit card charge clears, so if you know someone who is in charge of customer service at Montana Gold Bullets, I'd appreciate a referral.