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Has anyone had to deal with Montana Gold Bullets customer service?

Discussion in 'Handloading and Reloading' started by IMtheNRA, Jan 12, 2013.

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  1. Bingo 7

    Bingo 7 Member

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    Sounds like to me they need reevaluate their packaging process. I would file the claim and dispute the charge on the credit card. Then call them and tell them about. It may help or it may not. One thing though, I am not going to use them.
     
  2. GT1

    GT1 Member

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    It is always the responsibility of the vendor to get your merch to you in a complete condition(Even if they state "once it is out the door it isn't their problem". That is stated hoping you/whoever will go away ).
    Your CC provider will cover you and MG will take the hit along with a charge back fee their merchant account provider will charge them.
    If they get enough of those they might re-think their shipping procedures.
     
  3. longdayjake

    longdayjake Member

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    I'm just curious, you filed the USPS insurance claim so that you get reimbursed for the lost bullet? And then you filed a credit card charge back? I would hate to see you get charged with a felony because you are mad at mg. be careful how you proceed.
     
  4. Ty 357

    Ty 357 Member

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    The tone of those emails you received speaks volumes to me. Thank you for sharing your experience with MGB. I don't blame you one bit for being disappointed in their customer service...or complete lack thereof.
     
  5. IMtheNRA

    IMtheNRA Member

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    Yeah, the tone of Montana Gold Bullets' "customer service" emails is pretty odd. I got similarly styled emails from individuals signed "norm", "JO", and a bunch of unsigned curt emails written in all caps.

    I suspect there were multiple people replying to me from Montana Gold Bullets, which is probably one of the reasons their story kept changing.

    I have no reason to hope they'll mail me the insurance receipt requested by the Post Office.

    I've been doing some searches on MGB customer service and the tone I experienced today is consistent with several forum complaints about defective products from Montana Gold Bullets.

    Longdayjake - you insunuate that I commited a felony - your mouth sure knows how to write some big checks there, little dude :barf:
     
  6. J.R.W.

    J.R.W. Member

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    I'm sure this attitude aided you greatly in obtaining satisfaction from the manufacturer. Something about honey and vinegar comes to mind.
     
  7. blarby

    blarby Member

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    ...... eek !
     
  8. egg250

    egg250 Member

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    NRA, relax, no one is shooting at you.

    You have a dispute with Montana Gold Bullets and that is understandable. As I understand it, you purchased a product with the understanding the seller would ship such product in a timely manner. Once the product is in the hands of the shipper, the seller has no control over what the shipping company does.

    You accepted delivery, whether you signed for it, received it directly from the postal carrier or they left it on your front porch and you took it into your house and opened the packaging. Your beef should be with the USPS and not the seller. Bulk bullets are heavy, and I'm not surprised at all the packaging was damaged. Someone likely dropped it and the seams burst.

    The seller has an opportunity to go the extra mile and ship you the missing portion of the product and attempt to fight it out with the USPS on its own, but they'd likely lose out and have to eat any profit they may have made on their sale to you. It is a business decision. They could make it right with you, but at the end of the year, the profit margins disappear and the company is no longer able to remain in business.

    Don't take it so personal. Yes, it's a drag to deal with any government entity, especially one that has its own profit margin problems, but why take your frustrations out on the seller? Remain on The High Road.
     
  9. longdayjake

    longdayjake Member

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    I merely asked for clarification. If you intend to get reimbursed through USPS as well as get a credit card charge back, you are indeed committing a felony. It's called credit card fraud. And I didn't accuse you of anything. I just read exactly what you wrote so the indictment is of yourself in your own words. Your anger and thirst for revenge may end up getting you in trouble.

    Remember guys, I'MtheNRA has been more than willing to post what MG has said in response to his emails but he hasn't posted what he wrote in those emails except for one snippy little line. Based on his attitude on this thread, I suspect his tone with them was similar to his tone with me. That may or may not be a good excuse depending on who you are.

    I am in the same business as MG. I have even resold some of their bullets. But for the most part we are competitors. I have no relationship with them that would suggest I need to defend them. I have just been doing this long enough to recognize when someone is unreasonably bitter and angry and trying to hurt someone else to get even.

    As far as my mouth writing big checks, I have no clue what you mean. And I sure ain't no little dude.
     
  10. armarsh

    armarsh Member

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    Exactly how many were missing? 2 lbs is approximately 125 bullets.

    I guess you need to decide if $10 is worth all this angst. Yes, I understand that you are not being treated 100% fair. Neither is MGB. I've seen their packaging. I can't imagine what USPS did to break open one of those glued & stapled double wall boxes that are over-wrapped with another box.
     
  11. IMtheNRA

    IMtheNRA Member

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    I'll update once the issue is resolved, if MGB provides the receipt for a successful USPS claim, that would be great. If not, my credit card will simply make a partial refund of my purchase. Thanks to all who posted useful advice - have a great Sunday!
     
  12. CGT80

    CGT80 Member

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    MG packaging is very tough, as posted above. The bullets are packed in a heavy weight plastic bag which is inside of a glued and stapled box which slips tightly into the USPS box, and that is taped up. I have never had a problem with their packaging (other than the fact that it is a real PITA to open). I have not had to contact customer service either. They get the orders out quick and have a great product for a very good price.

    I have read other posts stating that USPS routinely damages flat rate boxes and I have also heard that they like to blame damage from improper packaging, so that they don't have to pay up. The only way to package MG bullets better would be to use a wood box that is screwed together.

    The customer service sounds a little harsh, but they did answer your questions. Let us know where you end up with the post office. You could also try talking to a different post office. Maybe they will better help you. There are many post offices in my area and some are more efficient than others.
     
  13. Bingo 7

    Bingo 7 Member

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    One thing needs to be cleared up. By disputing the charges on his credit card that does not mean that he will get his money back. It just puts a hold on it where the vendor does not get it. This will allow him time to sort out his usps claim. No felony, it is a dispute. Sometimes it needs time to sort. No use the vendor getting the money yet if it is determined he improperly packaged the item.

    One thought is...every American knows the typical service that is received by the quazi governmental entity known as the post office. Therefore as a vendor who uses such...they should know they may have to go the extra mile if a heavy weight item like bullets gets trashed while in route.

    Just my two cents.
     
  14. shooter_from_show-me

    shooter_from_show-me Member

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    I too have bought a case of 115gr .355 bullets from them in the past. Packaging was superb like said in quote above. This one is all the fault going to USPS. Must of dropped of a loading dock to split open like you said or some elevated conveyer section.

    MGB could of faxed or mailed the receipt to you so you could of filed a claim.

    Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
     
  15. Bingo 7

    Bingo 7 Member

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    changed my mind.
     
  16. 918v

    918v Member

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    I believe the UCC puts the burden of insurance on the recipient, not the seller.
     
  17. 56hawk

    56hawk Member

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    I'm currently dealing with the same issue, and can say that Montana Gold and the Post Office both suck. My order showed up in two boxes, the original one that had broken open, and a second one that had a label stamped, "LOOSE IN MAILS UNIT". They had lost about 75% of my order. I immediately emailed Montana Gold, with pictures and a full explanation of what had happened. They never responded to my email. I called them two days later and was told that it was my problem and I would have to file a claim with the post office.

    So far I have made four trips to the post office and still haven't been reimbursed. The part that worries me the most is that my order was for $337 but they only put $300 down for insurance. I have notified my credit card company, but I still have a week before the bill is due so I will see what happens.
     
  18. 1SOW

    1SOW Member

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    I just recieved a case of 124gr 9mm bullets from MG. The box is "very" heavy for it's size and the postman delivered it to the door (even though we have centralized mail boxes located at the end of the street). "Dropping" that heavy of a box (65+ lbs) would very likely rupture it. The handlers at the sending location, handlers loading it on the aircraft or truck transport, or handlers at the recieving postal region could have been the ones to damage the box.

    If I hadn't been home to recieve the box and it had been damaged, I suspect the same problem would have come up.

    Pictures and a formal request in writing to the post office is apparently the only way to go from that point. Pinging will do nothing but alienate the concerned parties who can likely help you.
    While I might be "pinging" mentally, I'd make an effort to be methodical trying to get it rectified. I have to admit, patience is not one of my few virtues.

    P.S. I've been using MG bullets on and off for several years with no trouble. Very good bullets, and their very fast response shipping and decent prices for quantity orders make them popular with competitors and other regular users.
     
    Last edited: Jan 16, 2013
  19. 7075-T7

    7075-T7 Member

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    The last box I got from them was beaten up on the outside, but the stapled on inside was mostly intact. Hopefully the other thousand I ordered from them arrives in a similar fashon.

    Does concern me a bit though.

    But, if USPS says that the boxes can ship up to 70lbs for a flat-rate, then they should make sure that the people who handle the packages can safely handle 70lbs and not chuck them across the warehouse causing them to tear open. :scrutiny:
     
  20. IMtheNRA

    IMtheNRA Member

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    56hawk - sorry to hear about your order problem. Here's a short description of my claims process that you may also find helpful.

    The post office has been very helpful so far, but I may or may not not get paid on the freight claim. First of all, they require a proof of purchase of insurance. Even the claims form lists this as one of the attachments they want. The clerk told me that sometimes the claims processor checks the receipt, sometimes he/she doesn't. Just depends on the individual, I guess. Montana Gold Bullets did not respond to my request for the insurance receipt, so that part is now up to just luck.

    The second hurdle to overcome is whether or not the post office decides that shipping packaging was sufficient for that shipment. I saved all the box fragments that USPS gave me from the shipment in case they want to see what's left while evaluating my insurance claim. If they rule that MGB did not package or tape it sufficiently, or used a box without the proper weight rating seal, they can use this to deny the freight claim.

    Complicating matters further is that my bathroom scale appears to be somewaht inaccurate with such low weights. USPS will weigh the bullets that remain for me, but I'd have to haul everything down to the post office (and stand in line, which is bad waste of time :mad:)

    If USPS denies the insurance claim, then your only recourse is with the credit card company. Mine has been VERY good to work with. The card claim period is short, so it is important to start the dispute right away.

    At my request, they let me enter a card dispute for only a PART of the charge. Since most of my order arrived, I did not want to dispute the entire $700 charge. The credit card company is withholding a part of this from Montana Gold Bullets, so if USPS does not pay my claim, and I can show that I tried to get MGB's customer service to help, and Montana Gold Bullets were unresponsive, AND that I tried to get a reimbursement from USPS, then the card company will refund me a part of the purchase price.

    The credit card told me they don't care what Montana Gold Bullets' refund or shipping policy is - they will reverse part of the charge based on my dissatisfaction with order regardless of the vendor's policy.

    Don't worry about your credit card due date - my card rep told me they do not expect payment nor do they charge interest on the disputed amount. So basically, the USPS claim process seems "iffy" at best, but the credit card process feels like a sure thing :)
     
    Last edited: Jan 17, 2013
  21. dap22

    dap22 Member

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    I've bought a lot of stuff from MG and have always been impressed with their packaging. I have to think that the USPS went a little nuts on that one. It's just plain an unfortunate situation for both MG and IMtheNRA. Hope you work it out!
     
  22. 56hawk

    56hawk Member

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    Mine was on the back of the packing slip. It would have been nice if someone at Montana Gold would have mentioned that. You might want to check all your boxes and see if it's there somewhere.

    I checked with my post office again today. The USPS website says my claim was approved on the 8th, but I still haven't received a payment.
     
  23. IMtheNRA

    IMtheNRA Member

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    56hawk - I just checked and no USPS receipt... There was a plastic packet with a copy of the Montana Gold Bullets invoice and a cash-register type credit card receipt. No insurance receipt.

    How long did it take USPS to approve your insurance claim?
     
  24. Mobuck

    Mobuck member

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    Unless USPS policy/procedure has changed in the 3 years since I retired, the sender is supposed to file the insurance claim since technically, they're the one who bought the insurance. Granted, you may have been charged(not in this case since IIRC MGB has free shipping) or the cost of insurance was included in the pricing. I've done recipient filed insurance claims in the past but I can't remember if the recipient collected the coverage or if it went to the sender anyway.
    Back in the 80's a customer moved most of household from Alaska to Missouri using USPS insured parcel post. Darned near every box had some little trinket broken and claim filed so I got a lot of experience.
    I received a case of 9mm bullets from Montana Gold about 3 weeks ago and although it was fairly well packed, the inner box was destroyed. The outer box contained the spillage but wouldn't have for much longer. A few more wraps of tape on the inner box would have held it together saving the spill. It was bad enough the mail carrier and I just plopped it on the tailgate of my pickup and I finished opening the outer box and transfered the contents to an ammo can right there.
     
  25. 56hawk

    56hawk Member

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    Claim Submitted:

    12/19/2012

    Claim Approved:

    01/08/2013
     
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