Discussion in 'Handloading and Reloading' started by 74man, Jun 17, 2022.
The lady I spoke with was really crabby, was able get a replacement, but I'm pretty sure it was this lady . . . .
Sounds familiar. I've found that talking to Tech Service instead of Customer Service is my best bet.
I typically wait and call Hornady after I have more than (1) item I need/want.
Last time, I was 'overhauling' my LNL AP, had 4-5 different part numbers I needed, and somehow ended up speaking with Customer Service.
Everything was ok for the first couple items, then she got her knickers in a twist. I "want more spring-washers than the press was originally sent with, I was asking for 10 shims for LNL bushings, and all these other items,,,,,, It was then implied that I could be "repairing other peoples presses and expecting Hornady to provide free parts." (WTH!?!)
As calmly as I could, I assured her that spring washers and bushings couldn't be THAT expensive, and I'd be happy to pay for whatever she wanted me to pay for.
I still haven't quite figured out how we went from "I need 10 shims" to 'you're fixing other peoples presses!' in 2.6 seconds, but,,,,, I'll be sure to ask for TECH Service next time!
I bought from a un-named company, mags, I ask for a refund because the mag was not functional. They wanted me to do a 10% restock, pay for shipping, and lost shipping from the order. So I nicely called and asked about the refund issue… CS guy was not happy. quote, “I’m not even going to argue with you, here’s a shipping label” phone clicked.
they had free shipping last weekend for $100 orders. I was like, naw! I won’t be buying from them. PM if you want to know the company
. Though the 10+ Allen wrenches I have from them are probably the most expensive (certainly by weight) in the toolbox. And I don't use their rings anyway!
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