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Hornady Reloading Customer Service Story

Discussion in 'Handloading and Reloading' started by Barr, Mar 4, 2020.

  1. Barr

    Barr Member

    Joined:
    Apr 7, 2006
    Messages:
    544
    Location:
    Upstate SC
    In light of the usual internet stories of bad customer service I wanted to share a few positive stories.

    I recently purchased some used equipment (Hornady) from a local pawn shop.

    The press was missing a few components or broken that I needed etc. I called Hornady and requested the parts, cost was a little high (I didnt mind a few $ but it was a bit steep [1/4 of cost of new press]). I asked their rep if they could work on the price a little bit (I already have a fair amount of presses and dies from them). Free shipping etc would have been great, all I can say is please and thank you.

    The customer rep came back and said they would cover the cost as a good faith measure.

    I recently had another interaction w a die set where I broke the decapping spindle. Called Hornady up and they replaced the components gratis. I had an issue w an LNL AP that had worn components after 10 years, same result.

    I am a strong proponent of Hornady!
     
  2. climbnjump

    climbnjump Member

    Joined:
    Aug 8, 2008
    Messages:
    674
    Location:
    Upper Midwest
    I have one of their multi-station case prep tools. After much use over several years, one of the internal gears broke into pieces. I took it apart and repair would have been easy, so I called to order the part. But they didn't sell the gear separately and wanted me to return the whole tool. So, they sent me a prepaid shipping label and I sent them the tool which they repaired and returned within a week.

    Like I said, it was several years old and had seen a lot of use, but they still repaired it completely free of charge. Pretty cool.
     
    Jesse Heywood, Skgreen and hillman23 like this.
  3. tightgroup tiger

    tightgroup tiger Member

    Joined:
    Mar 20, 2011
    Messages:
    3,999
    Location:
    Piedmont/Triad, NC
    They have always treated me well, I have no complaints. RCBS, Dillon, Hornady, and Lee, we are very fortunate to have companies like them to buy from.
    I wish the companies that built our production equipment at work was half as good as these guys are. My life as a Maintenance Supervisor would be a lot easier.
     
    Skgreen and Stew0576 like this.
  4. hillman23

    hillman23 Member

    Joined:
    May 25, 2017
    Messages:
    161
    Lyman took care of my broken die parts with upgraded components. No charge. Sweet deal
     
  5. THEWELSHM

    THEWELSHM Member

    Joined:
    Feb 7, 2016
    Messages:
    154
    Hornady has always treated me well..

    Thewelshm
     
  6. Barr

    Barr Member

    Joined:
    Apr 7, 2006
    Messages:
    544
    Location:
    Upstate SC
    RCBS had much the same type of customer service. Took care of me on die parts and trimmer part.

    Lee Precision has been the only one to argue w me about scratched dies (found the condition when they were new but waited too long to report it). They offered to repair them for half the price of a new set. Decent offer but by the time you pay shipping it was just not worth it. It was one of the few products I would still buy from that brand other than a Pro Pot 20 furnace.

    No more Lee for me.
     
  7. sparkyv

    sparkyv Member

    Joined:
    Nov 1, 2014
    Messages:
    2,200
    Location:
    Deepinnaheartta, Texas
    I too, had a very similar experience with RCBS on a Rockchucker I purchased used, Barr.
     
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