In light of the usual internet stories of bad customer service I wanted to share a few positive stories. I recently purchased some used equipment (Hornady) from a local pawn shop. The press was missing a few components or broken that I needed etc. I called Hornady and requested the parts, cost was a little high (I didnt mind a few $ but it was a bit steep [1/4 of cost of new press]). I asked their rep if they could work on the price a little bit (I already have a fair amount of presses and dies from them). Free shipping etc would have been great, all I can say is please and thank you. The customer rep came back and said they would cover the cost as a good faith measure. I recently had another interaction w a die set where I broke the decapping spindle. Called Hornady up and they replaced the components gratis. I had an issue w an LNL AP that had worn components after 10 years, same result. I am a strong proponent of Hornady!