How is Rossi's customer service?

[TTv2]

Looking to get some rifles made by Rossi and I would like to know how their customer service is and how well they do warranty work? Is it the same as Taurus? Better, worse? Do they have a lifetime warranty?

 

[Pat Riot]

I owned a Rossi 92 .45 Colt a couple of years ago. I have since sold it. My only interaction with their Customer Service was I called to ask some detailed questions about interior dimensions in regards to the cartridge guides. I was told to read the manual. I told them I didn’t have a manual and asked for one. They said they would send me one and they would have someone in their technical department give me a call to answer my questions.
They never called and the manual never came.
Unsatisfactory, I’m my book.
Lots of folks love Rossi’s and some folks make all manner of excuses for the company’s short comings.
I will say this, I will never own another. I was completely unimpressed with the workmanship in my rifle. The parts looked to be of similar quality as the guts from my old Chinese SKS.

 

[Pivot Dr]

I owned a Rossi 92 .45 Colt a couple of years ago. I have since sold it. My only interaction with their Customer Service was I called to ask some detailed questions about interior dimensions in regards to the cartridge guides. I was told to read the manual. I told them I didn’t have a manual and asked for one. They said they would send me one and they would have someone in their technical department give me a call to answer my questions.
They never called and the manual never came.
Unsatisfactory, I’m my book.
Lots of folks love Rossi’s and some folks make all manner of excuses for the company’s short comings.
I will say this, I will never own another. I was completely unimpressed with the workmanship in my rifle. The parts looked to be of similar quality as the guts from my old Chinese SKS.

My experience with Rossi/Taurus is the exact opposite. On the two occasions I’ve had to deal with them I can’t imagine their customer service being better, more courteous, helpful, or timely. My Rossi 92, 45 colt is just fine, does it have the fit and finish of an old Winchester or more recent Miroku made Browning? No! It was a third the money and it functions flawlessly! Your mileage may vary.

 

[Pat Riot]

My experience with Rossi/Taurus is the exact opposite. On the two occasions I’ve had to deal with them I can’t imagine their customer service being better, more courteous, helpful, or timely. My Rossi 92, 45 colt is just fine, does it have the fit and finish of an old Winchester or more recent Miroku made Browning? No! It was a third the money and it functions flawlessly! Your mileage may vary.

I am glad you are happy with yours.

 

[doubleh]

I have no idea. I own two of their rifles and one revolver but have never had a bit of trouble from any of them.

 

[Speedo66]

I don't think Rossi has been known for great customer service or supply of parts, but at about 1/2 -1/3 the price of other repro 92's, I decided to take a chance. Fortunately, my R92 has worked perfectly from day one.

They are fairly simple to work on and there are also plenty of fix it videos and purveyors of Rossi upgrade parts.

Return to the factory is probably not necessary in most cases. As long as it works well, I don't obsess over what the insides look like.

 

[Riomouse911]

I had one Rossi 20” .357 from the mid 1990’s that just never wanted to feed right. I took it to a CAS gunsmith, Walker ‘47 in Fullerton Ca, and even they couldn’t get that gun to work consistently. I sold it.

I now own a .45 Colt and a .357 Rossi, both post 2010 “lawyer safety” 16” models, and both run flawlessly. All I’ve done to them is go to Steve’s Gunz for metal magazine plungers, safety lever delete plugs and with the .357 lighten the extractor spring a bit. I bought Steve’s dvd to show me how to take them apart and reassemble. (Piece of cake!)

I also recently bought an older Rossi 62 pump .22 that’s been a retro blast from the past for me.

Like any maker a lemon can leave the factory. It looks like Pat Riot had a bad experience with the gun and their CS, which would turn me off, too. I have a 50-50 with the .357, which I’ll be honest I didn’t want to repeat so I bought after much hesitation, but it turned out ok.

Maybe dabble with one, see how it goes, then make a decision on future Rossi’s based on that?

Good luck and stay safe.

 

[TTv2]

The top one I'm looking at is the Circuit Judge and I'm still on the fence about their .45 Colt 92 or a Henry. Have also thought about their pump .22's, but the one I'm most looking at is the Judge.

 

[buck460XVR]

My experience with Rossi/Taurus is the exact opposite. On the two occasions I’ve had to deal with them I can’t imagine their customer service being better, more courteous, helpful, or timely. My Rossi 92, 45 colt is just fine, does it have the fit and finish of an old Winchester or more recent Miroku made Browning? No! It was a third the money and it functions flawlessly! Your mileage may vary.

....same here. I have an old Rossi Coach Gun that has been my go to woodcock/grouse gun for 40 years, never has an issue with it at all. My Rossi 92 in .357 is a tack driver and the only issue I've had with it is when receiver screws vibrate loose from too much shooting. Sent it in the first time and turn around was about three weeks. The explanation of what they did to fix it made so I never had to send it in again. But then it probably only has about 5,000 rounds thru it. Fit and finish on both is as good, if not better than any of my Rugers.