how long?

Discussion in 'Handguns: Autoloaders' started by old fart, Apr 15, 2022.

  1. old fart

    old fart Member

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    My Ruger Mark IV 22/45 went off today UPS 2nd day air, how long is the wait for a response from Ruger that it's coming back home? thanks
     
  2. ontarget

    ontarget Member

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    I would expect it to be weeks, not months.
    Ruger has the reputation for top notch CS.
    I have read about turn around in 10 days or less with Ruger.
     
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  3. Robbins290

    Robbins290 Member

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    I had to send a rifle back to the mother ship. Think the turnaround time was roughly a week after I dropped the package off. I am sure it will close to that, Maybe add a few days with covid.
     
  4. old fart

    old fart Member

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    Ruger received it today, got an email a few minutes later. Said they would review the firearm and get back with me asap.
     
  5. Mark_Mark
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    Mark_Mark Contributing Member

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    I sent my mark 4 back for a recall, it was 1 week and a free mag! door to door
     
  6. Skylerbone

    Skylerbone Member

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    Fingers crossed for you, OF, Ruger really is top notch in terms of CS and generally speaking manufacturing.
     
  7. old fart

    old fart Member

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    Ruger received it yesterday, I got another email today wanting dealer info as they are sending a new gun. Went to my dealer and they handled the paperwork with their ffl. I get home and get an email from Ruger again, saying the new gun will go out today, tomorrow or Friday depending on how busy the order department is. Wow very fast service, A+++ to Ruger, should be shooting by next week.
     
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  8. Skylerbone

    Skylerbone Member

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    That’s fantastic news, looking forward to some shiny new pics!
     
  9. old fart

    old fart Member

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    Another update on my gun, just got an email Fed Ex picked up the package today and is supposed to be delived at my dealer before 4:30 Friday the 22nd. That would make 1 week from the time I mailed the gun back to them, till I receive it. I would have rather had UPS but as long as it gets here I will be happy.
     
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  10. Mark_Mark
    • Contributing Member

    Mark_Mark Contributing Member

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    told ya! 1 week door to door!

    RUGER = BOMB!
     
  11. Coyote3855
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    Coyote3855 Contributing Member

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    Just curious as to what happened to your .22/45. Mine is at the gunsmith because Ruger wanted $30 for return label and the smith said he could fix it for that. Maybe I missed out on a new gun.
     
  12. old fart

    old fart Member

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    Where the Mark IV logo was put on, the machine kept going looked like and it had several deep scratches, i didn't look it over well at the store. Ruger decided to replace instead of repair. Ruger paid for my label and even had UPS to come pick up the gun at my door.
     
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  13. Frankl03

    Frankl03 Member

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    Congrats on the new pistol! Way to go Ruger! While I have owned and do own several Rugers they have never had to go back for service thankfully!
     
  14. Coyote3855
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    Coyote3855 Contributing Member

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    Thanks for the reply. My gun is seven years old so Ruger wouldn't pay for shipping. Probably fair. I've liked Rugers since my Single Six when I was 15, over 60 years ago.
     
  15. CarJunkieLS1

    CarJunkieLS1 Member

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    The AR lower I had to send back to Ruger was sent to them for free, repaired, and picked up by me in 7 total days. All issues were repaired and its been perfect ever since.

    The P365 XL I sent back Sig was also free and was repaired and back in my hands in 10 days.

    Ruger CS has always been top notch IME. Sig and Mossberg have been great to me too. Worst ever I've experienced is Taurus, and the local PD's experience with Beretta made me swear off Beretta too.
     
  16. Meeks36

    Meeks36 Member

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    And this is why I love Ruger so much! Haven’t had any problems “knock on wood” but if I do. I know they will take care of me.
     
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