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is anyone "alive" at RCBS ?

Discussion in 'Handloading and Reloading' started by jbrown_14105, Apr 25, 2013.

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  1. jbrown_14105

    jbrown_14105 Member

    Joined:
    Mar 19, 2013
    Messages:
    31
    Location:
    Lockport NY
    Hey Guys,
    I've been e-mailing RCBS with requests and I never get ANY answers!
    Are they not answering their web-site e-mails any longer?
    I'm looking to have a custom die(s) made for my India shotgun (and a different die that is "stock" made up into a standard neck sizer die,) and am willing to pay......but no answer on any of my questions...any one!
    (Maybe Hornady will answer e-mails)
    Thanks
    Jim Brown
    Lockport NY
     
  2. Bush Pilot

    Bush Pilot Member

    Joined:
    Oct 17, 2007
    Messages:
    1,611
    Why don't you try calling them?
     
  3. TheSaint

    TheSaint Member

    Joined:
    Apr 20, 2006
    Messages:
    343
    Location:
    The People's Republik Of Kommiefornia
    Have you checked your spam folder? Sometimes legit emails get shoved there. As Bush Pilot suggested, how about giving them a call?
     
  4. mtrmn

    mtrmn Member

    Joined:
    Apr 22, 2011
    Messages:
    877
    Location:
    Louisiana
    Not long ago they replaced a 1010 scale for me. Surely you'll get a response to a phone call. I did all my correspondence via email, but I had 3 weeks at work to wait as well, so I was in no hurry.
     
  5. oneounceload

    oneounceload member

    Joined:
    Apr 24, 2008
    Messages:
    15,710
    Location:
    Hot and Humid FL
    Telephone gets immediate response; email gets trash dumped
    They do not work on Fridays
     
  6. ReloaderFred

    ReloaderFred Member

    Joined:
    Apr 28, 2005
    Messages:
    5,825
    Location:
    Oregon Coast
    Use the phone. I've always gotten an instant response to phone calls.

    Hope this helps.

    Fred
     
  7. Nappers

    Nappers Member

    Joined:
    Feb 21, 2011
    Messages:
    236
    Location:
    Yreka, CA
    they have been busy. the spam response is a great one. I find some of my important email in the spam folder.

    give them a call or re-email them. I always get an answer back and/or the part that is broken mailed to me with a reply to my email.
     
  8. Bwana John

    Bwana John Member

    Joined:
    Sep 10, 2004
    Messages:
    1,852
    Location:
    Northern AZ
    while you might have to wait 20 minutes to get through, the customer service I have gotten from them on the phone is OUTSTANDING!!!

    Try right after they open in the morning for the shortest wait time (You are now caller number twenty in line...)
     
  9. MichigammeDave

    MichigammeDave Member

    Joined:
    Mar 21, 2013
    Messages:
    34
    I called, they answered. They were very polite, courteous and responsive. I had broken a decapper pin on some range brass I had not checked for Berdan primers, and confessed my fault. They sent me the whole assembly anyway, and didn't even charge me shipping.
    Yes, they're busy, and it took a while, but I was impressed nonetheless.
     
  10. Toml

    Toml Member

    Joined:
    May 15, 2004
    Messages:
    170
    Location:
    Georgia
    I received a polite and prompt response to a recent inquiry regarding a trim die listed in an old catalog. They explained that it is no longer a stock item but one could be custom-made for $ x.xx. It took a few days but I was satisfied with their response.

    So, in my experience yes, someone is alive at RCBS.
     
  11. geist262

    geist262 Member

    Joined:
    Sep 3, 2010
    Messages:
    118
    They must be swamped. I was supposed to be shipped a new universal hand priming wrench and new seater plugs. Never received them. I assume they are overwhelmed.


    Sent from my iPhone using Tapatalk
     
  12. MW3840

    MW3840 Member

    Joined:
    Dec 29, 2008
    Messages:
    42
    Location:
    10 miles from Saginaw
    I would call were I you. I've never tried emailing, but have made many numerous phone calls to them. While having had to wait my turn (which they call 'in que'), which took several minutes a few times, I had all questions answered promptly and professionally.

    Thumbs up and 5 stars for RCBS Customer Service.
     
  13. gonefishin1

    gonefishin1 Member

    Joined:
    Feb 15, 2013
    Messages:
    188
    Location:
    houston
    Well I have been waiting over a month for decapping pins from them.... I also waited on hold for over 30 min. Then I emailed and took 3 days for a response
     
  14. icanthitabarn

    icanthitabarn Member

    Joined:
    Feb 19, 2008
    Messages:
    565
    Location:
    Ct.
    I think they work Fri. They answered and will be sending parts, soon I hope
     
  15. MikeS.

    MikeS. Member

    Joined:
    Sep 14, 2004
    Messages:
    407
    Location:
    Mid-Atlantic region
    This, call them. They replaced a decapping assembly I bent for free, all for the cost of a 25 minute call on hold.
     
  16. oneounceload

    oneounceload member

    Joined:
    Apr 24, 2008
    Messages:
    15,710
    Location:
    Hot and Humid FL
    From their website:
    It seems they are now working Fridays - late last year when I used them, they were closed on Fridays, but were working 10 hour days. Guess the crunch of business has them open 5 days now
     
  17. rodregier

    rodregier Member

    Joined:
    Aug 5, 2007
    Messages:
    1,677
    Location:
    Halifax,NS Canada
    Speakerphones/headsets and multitasking are your friend when waiting on hold for vendors and civil servants...
     
  18. peels

    peels Member

    Joined:
    May 22, 2011
    Messages:
    47
    They are swamped. Called originally to order a larger case stripper for the swaging kit. Was on hold for 25 minutes, 10 of those minutes were AFTER their closing time. But they were very courteous when they answered the phone. They took down my info and told me that it is out of stock and no ETA. But they did not charge me for it...Very good customer service in my opinion.
     
  19. rfwobbly

    rfwobbly Member

    Joined:
    Nov 14, 2008
    Messages:
    3,925
    Location:
    Cornelia, GA
    It never ceases to amaze me how many young people actually believe email is "fast". No one but Bill Gates actually ever believed that myth, and only because he has something on the order of 30 full-time people responding to his emails for him.
     
  20. Billy Jack

    Billy Jack Member

    Joined:
    Dec 3, 2012
    Messages:
    169
    Location:
    Lubbock, TX
    I emailed a request for availability of a plastic powder hopper for an old RCBS Duo-Measure Powder Measure a week ago Friday. I swear I got a response late Saturday afternoon (the next day).
    The part was no longer available and they offered to send me a new Uniflo Measure no charge, if I sent them my old duo-Measure.
    I went back and forth with them Monday and Tuesday to see what my options were and they answered every email the day I sent mine or early the next.
    The Uniflo takes 2 different sized cylinders to do what my Duo-Measure does with one 2 cavity cylinder. I hesitated giving up my Duo and offered to pay 1/2 price for the Uniflo, if I could keep my Duo, but their strict policy is they have to get the old one back then they will take care of you.
    That Duo-Measure was 37 years old, so from my point of view they really do take care of business.
    BTW if anyone has the green plastic powder hopper from an old RCBS Duo-Measure they will let go I am interested. Mine is cracked and held together with archery cement and plastic zip ties. But the powder measure still does a great job on large and small charges with a simple flip flop of the cylinder.
     
  21. Match10

    Match10 Member

    Joined:
    Nov 13, 2004
    Messages:
    108
    I have a 30 year old Uni-flow and have used it extensively.... I have never used the large cylinder. I don't load large Magnum rifles with the measure, but I load up to .30-06 and .500 S&W Magnum and only use the small one.
     
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