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is Buds Gun smoking crack, or do they just hate me?

Discussion in 'General Gun Discussions' started by UpTheHill, Mar 31, 2011.

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  1. UpTheHill

    UpTheHill Member

    Joined:
    Nov 24, 2007
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    Location:
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    I tried to order a kel tec from them.
    I tried 3 times, never got an error, but it never took my order.
    order status came back with nothing ordered message.

    ok, I did get a message from them saying
    ---------
    Dear Dave

    We welcome you to BudsGunShop.Com.
    blah blah blah

    please send an email
    to sales@budsgunshop.com.
    -----------
    ok, I send an email to sales@budsgunshop.com and get this in response.
    "
    WARNING!!! You have sent or replied to an email from our automated email response system. Our staff does NOT monitor or receive email messages sent to sales@budsgunshop.com.
    "

    ***, you can't have it both ways, either they read their email or they don't.
    I tried calling their number, but it just rings off hook, or I get a message saying they're not opened. tried to send something using their contact us page, and get nothing back.

    GREAT customer service.

    thanks for nothing, taking my money somewhere else.
     
  2. rocinante

    rocinante Member

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    bud's doesn't hate you, their computer software does. Do it old school, call them.
     
  3. Hanzo581

    Hanzo581 Member

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    Have you tried clicking the GIANT "contact us" button on their homepage and using one of those links to contact them?
     
  4. UpTheHill

    UpTheHill Member

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    "Have you tried clicking the GIANT "contact us" button on their homepage and using one of those links to contact them?"

    several times, I never got a reply from them, just a disclaimer about the massive amount of spam they receive.

    "bud's doesn't hate you, their computer software does. Do it old school, call them."

    I tried, but they forgot how to answer the phone.
     
  5. Hanzo581

    Hanzo581 Member

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    Try a different computer.
     
  6. VT Deer Hunter

    VT Deer Hunter Member

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    Vermont
    Computers mess up things big sometimes.
     
  7. cskny

    cskny Member

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    So you tried to submit the same internet order 3 times, then tried to contact them via email (computer) again.

    Do you have a phone? They do.
     
  8. BBQLS1

    BBQLS1 Member

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    Feb 12, 2008
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    I'll be honest, I think you are throwing them under the bus without giving them a chance. There might be some issues with their computers and phones. It happens. Now if they actually did you wrong, I could see being upset. I don't see anything intentional.
     
  9. BLB68

    BLB68 Member

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    WA
    Funny that you should give a reply with such attitude after not reading the two places, one in the OP, where he said he attempted to call them on the phone. Not a very High Road response IMO.
     
  10. Hanzo581

    Hanzo581 Member

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    But it is "high road" to come in asking if a popular online retailer with many satisfied customers on this site if they are "smoking crack" because you are having computer/connection issues?

    Come on buddy....
     
  11. Dulvarian

    Dulvarian Member

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    I actually had a computer issues. It was my credit card that had issues. It kept trying to activate to some consumer fraud protection that I had never used (USAA). I figured it was the check card/debit card. So I tried the actual credit card. Same deal both times. E-check, no problem. And with the delay time finding out AFTER I ordered the only freaking scope rings that would fit the rifle were on back order, the e-check time didn't bother me.
     
  12. JoeMal

    JoeMal Member

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    My cousin just bought a Sig from them...e-check cleared 2 days after purchase, which then it went in the mail, and received by the FFL 3 days after that.
     
  13. lead slinger

    lead slinger Member

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    Location:
    right near the beach
    buds is good stuff you can find some good deals with them. i think i am on gun number 3 though them
     
  14. BLB68

    BLB68 Member

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    @Hanzo, no it's probably not very high road to voice a concern in the manner of the thread title, and there's nothing wrong with pointing that out. But that's not what happened in the post I was referring to.

    As for Bud's reputation, that's up for debate. From what I've seen, they tend to approach their customer service the same way that any large warehouse store does, which can be pretty hit or miss at times. I think it's just something you need to deal with to get that huge discount (b/c CS costs money to provide), but it's understandable when someone else gets a bit riled about it. Nobody likes bad service or uncertainty in making a large purchase.
     
  15. The-Reaver

    The-Reaver Member

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    I tried to order some mags from them, and it failed to go through. Next day I'm being charged $1 three seperate time's. We got it fixed but really guy's come on now.
     
  16. Dstoerm

    Dstoerm Member

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    I have bought from Buds with great results.

    There are not that many people that work there and they do get a ton of email and phone calls - I mean an unreal amount.

    I clicked the "Contact Us' button to inquire about a specific rifle. I told them what I wanted and that I had a question. I also left my first name and phone number and asked for a call back when they got a chance.

    A man from Buds called me back later that day and 5 days later I had a new rifle.

    Maybe try giving your info to them and then have them contact you.

    And, yes, computer software and intenet interfaces do have glitches, nothing personal.

    -D
     
  17. SSN Vet

    SSN Vet Member

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    for all the folks suggesting...."just pick up your phone and call them"... have YOU ever tried calling them?

    Do it and then post your results.

    I suspect you won't be able to get through to talk to a real person.

    They're systems are obviously overwhelmed.

    IMHO, it's time to put some of those profits back into the business.
     
  18. writerinmo

    writerinmo Member

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    Location:
    Missouri
    Hints in contacting pretty near any business...

    Don't call them on Mondays or Fridays. Everyone else has been waiting all weekend to call them, and their phones are swamped all day on Mondays. Fridays, most businesses are scrambling to get those "last minute" things done, and probably short handed due to people taking three day weekends off if possible. I like Wednesday mornings about ten AM to conduct my business, whether it is placing an order or trying to talk to someone regarding insurance, medical billing, my pension, you name it, this seems to work great for me.

    Realize that in this time of downsizing, most businesses have laid off from 25% to 75% of the workforce that they had before and are trying just as hard to make ends meet as most of us are. That means that the person who used to just answer the phone is more than likely wearing three or four more "hats" now, and while your call is important to them, voicemail and email are being used more and more to filter out the BS stuff. AND... occasionally some of the important stuff falls through the cracks.

    Hitting "reply" to an auto-generated email you received will result in a FAIL pretty much all the time, as it doesn't come from the email that you need to send yours to. Actually putting the address they tell you to in the "TO:" line of the message works much better.

    Computers don't always work. Ask Bill Gates, he has made a fortune off flawed products. Computer ordering and billing programs work about as well...
     
  19. cskny

    cskny Member

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    I've called them many times. Waited on hold sometimes, but no longer then any customer service number I call. Never had an issue getting them on the phone.

    I've emailed them many times as well. Again, they have responded within a max of 24 hours. Never had an issue.

    Just haven't experienced anything posted by the OP, sorry he's having problems.
     
  20. Old Shooter

    Old Shooter Member

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    UPTHEHILL, Have you ever ordered successfully from them in the past? Or are you using a new computer this time? I'm just wondering if your security settings may be set in a way that is affecting the transaction.

    These computers are just a passing fad anyway, by the time Obama is out of office we'll all be using spiral notebooks and #2 pencils. :)
     
  21. Sebastian the Ibis
    • Contributing Member

    Sebastian the Ibis Member

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    I've never had a problem with them,

    But my LGS hates them and will not accept transfers from them, however if you tell him what you want He'll usually find it for you for the same price somewhere else for you. Works for me.
     
  22. stonecutter2

    stonecutter2 Member

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    Sounds to me like their ordering system isn't working.

    I highly doubt it's the OP's computer.

    Their email issue is something to bring up when/if you speak with them on the phone. That sounds all sorts of messed up - email us @ .... oh we don't read that email...confusing to say the least.

    I wouldn't get so worked up, eventually you'll get through and get it all sorted out.

    Bud's is a pretty ok place, from my experience with them. They did take awhile to ship my Rem 700, but i wasn't in a hurry.
     
  23. FC

    FC Member

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    Location:
    Wa
    I've called them 2 or 3 times and got a human each time, the trick is to call them when they are actually open =P When they are open you are likely to get a busy signal a couple times before getting through but I've never had it just ring when they were open.
     
  24. Hanzo581

    Hanzo581 Member

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    Ok, they put a disclaimer on their site, due to a flood of fraudulent credit orders that have shut down the credit card payment option for the weekend till it is sorted out. I am glad I got my order in a few days ago.
     
  25. Ledgehammer

    Ledgehammer Member

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    Yup I just went to the website today and saw the banner. They are not accepting credit cards this weekend due to frauds. You can still get the 3% cash discount by paying via ach.
     
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