Bruce in WV
Member
The Glock Shop appears to be reneging on prices for their current sale.
What should I do?
The Glock Shop sent out an email today touting HUGE BLOWOUT CLEARANCE sale prices on many guns and accessories. I ordered a discontinued gun case that was advertised at a very good price. It looked like a classic 'loss leader' to get the buyer in a buying mood. Now it seems that they've had second thoughts about their advertised prices and have decided not to honor confirmed orders for this case and want $50 more.
They called and emailed me to cancel the order on the gun case because they had made a 'mistake' in their ad. They would only honor the confirmed order if I agreed to their arm twisting for the higher price. I have asked the customer service rep who contacted me to double check their policy with their attorney since all the elements of a contract exist and they made what's called a unilateral mistake. There has been no response, but its Friday evening and they may still resolve this favorably.
Its probably fair to give them a chance to reconsider their policy once the customer service rep talks it over with others at TGS. In the meantime I think it would be wise to be very careful when dealing with them. Who knows what other contracts they'll decide to reneg on after the fact.
What should I do?
The Glock Shop sent out an email today touting HUGE BLOWOUT CLEARANCE sale prices on many guns and accessories. I ordered a discontinued gun case that was advertised at a very good price. It looked like a classic 'loss leader' to get the buyer in a buying mood. Now it seems that they've had second thoughts about their advertised prices and have decided not to honor confirmed orders for this case and want $50 more.
They called and emailed me to cancel the order on the gun case because they had made a 'mistake' in their ad. They would only honor the confirmed order if I agreed to their arm twisting for the higher price. I have asked the customer service rep who contacted me to double check their policy with their attorney since all the elements of a contract exist and they made what's called a unilateral mistake. There has been no response, but its Friday evening and they may still resolve this favorably.
Its probably fair to give them a chance to reconsider their policy once the customer service rep talks it over with others at TGS. In the meantime I think it would be wise to be very careful when dealing with them. Who knows what other contracts they'll decide to reneg on after the fact.