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I've had enough of S&W

Discussion in 'Handguns: Revolvers' started by penjad, Dec 12, 2010.

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  1. penjad

    penjad Member

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    Recently I purchased a new S&W 642. I failed to notice that the front sight not only leaned to the left, but the whole barrel appeared to be twisted some to the left. I returned the revolver to the dealer and three associates (including the manager) agreed that it was a mess.

    We boxed it up an sent it in to S&W for adjustment, repair... whatever. Two weeks later the dealer called and informed me that S&W claims it's okay and within tolerances. BS

    I couldn't believe it. I immediately called S&W and talked to the warranty department. Long story short, they refused to do anything about it and stood their ground. This is my 4th S&W that I've owned over many years and I've watched the quality and also the quality control decline.

    My dealer was awesome and let me UPGRADE to a Ruger LCR which is perfect. I should have bought the Ruger in the first place. S&W has lost me as a customer forever, not that they care. Do what you want with this information. Just thought it would be of some interest.
     
  2. *Klutch*

    *Klutch* Member

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    I had the exact same issue with the same gun, I just sold it and never looked back. I will still buy S&W though you just have to check them out before you buy them.
     
  3. W.E.G.

    W.E.G. Member

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    should post pics
     
  4. roaddog28

    roaddog28 Member

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    Sorry you had problems. I tend to agree with you that the quality of S&W revolvers has gone down. But the prices have gone up! The whole gun industry now is about production versus quality. Make lots of guns, sell them as fast as you can and don't worry if the quality is poor. I have seen this not only in S&W but Ruger and Taurus. That is why I buy only older revolvers. Most of my revolvers are pinned and recessed S&W. I have a older Ruger Police Service Six plus a older Ruger Blackhawk 357/9mm. Both were made back when the quality was much higher. The only revolvers new that I have seen that have a degree of quality is the Ruger GP100 and the SP101. I glad the LCR worked for you.
    Good luck,
     
  5. X-Rap

    X-Rap Member

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    I have had 1 and seen a couple 629's that were bored and threaded so the barrel pointed to the right of the frame making the gun shoot progressively worse as the distance grew.
    It wasn't real apparent when I bought it but once I took it to the range it was obvious, the fine ribs on the frame and barrel were no in line.
    I have a 5" classic that is fine, I believe there was a time when QC was pretty bad at S&W so I look them over carefully.
    Your over turned barrel is not as unusual as you might think, I have had two Marlin GG's that were over turned but you didn't notice until you put a rear sight on the reciever and had to adjust it way to the left.
     
  6. richkratz

    richkratz Member

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    I am with roaddog28, only older S&W's for me. I have a '77 vintage model 64 that is pinned, and a '75 vintage model 27 that is pinned and recessed. Both are top-notch quality and new cannot come close. It's funny there are ppl out there that actually think new is better, and in very few instances it may be, but not in regard to S&W's.
     
  7. penjad

    penjad Member

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    I'm more dumbfounded by S&W's flagrant, condescending attitude than anything. They obviously don't need my money or respect.
     
  8. btg3

    btg3 Member

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    ^^^^ Economic pressure often separates winners and losers in competitive businesses. Unfortunately, S&W has not chosen a viable long-term strategy.
     
  9. 351 WINCHESTER

    351 WINCHESTER Member

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    I called s & w years ago as I had bought a revolver and the b/c gap measured about .011. I was told that this was within their specs. I called bs and talked with his boss and they took it back and set the barrel back and when I got the gun back it was right at .006 which is close enough. They paid shipping both ways.

    Now that was almost 20 years ago. Lately I have not seen a s & w that I would even consider buying.
     
  10. shootingthebreeze

    shootingthebreeze Member

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    Very interesting post especially relating to used, excellent condition S&W. Perhaps older is better. Good point.

    Handguns have gone up in price. For example I saw a S&W 638 airweight 5 shot, .38; one place sold it for over $600 another place for $549.
     
  11. captain awesome

    captain awesome Member

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    I called s&w customer service recently and was not pleased. To start off, they guy I talked to seemed extremely annoyed that he had to answer my questions. I was hoping they would replace a horribly inaccurate cylinder on a model 29 I bought(two of the chambers shoot way off). the cost they told me would be approximately $200, I pay shipping, I declined on principle). They also sold me a replacement rear sight assembly. Not only did they send the wrong one(I read them the serial number twice) but the finish is messed up. I just got it Saturday, so we will see how they handle it tomorrow when I call and tare them a new one.
     
  12. sig220mw

    sig220mw Member

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    I've heard many such horror stories from others. The truth is that S&W priced them self out of my consideration a while back. I do have a model
    30-1 32 sw long with a pinned barrel and it is a great shooter but I bought it 2nd hand back in the 90's. I don't know how old it is but I do like it.
     
  13. MMCSRET

    MMCSRET Member

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    My newest S&W is a mid 70's. I just traded away a beautiful 66-5, 3", RB, in box with cable lock and all papers because the chamber throats were so small that I couldn't push a bullet thru using a brass rod and a 12 oz. ball peen, I'm talking about a soft cast bullet.
    HBWC over 2.7 gr. of Bullseye showed pressure signs. I didn't have much in it so I traded it for a Colt Army Special in 32-20 from 1922. The 66-5 was a 1999 model. The finest S&W I own is a Regulation Police in 38 S&W from 1927. The rest are down graded from there.
     
  14. Onmilo

    Onmilo Member

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    I guess their "Lifetime Warranty" only applies to their all to frequent Factory Recalls,,,:(
     
  15. penjad

    penjad Member

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  16. Gato Montés

    Gato Montés Member

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    I second the motion for pics.
     
  17. AStone

    AStone Member

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  18. ironhead7544

    ironhead7544 Member

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    If you get into this type of situation, write a very nice letter to the president of the company first. It worked for me.
     
  19. penjad

    penjad Member

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    I replaced the gun already with a Ruger LCR. I should have taken pics but didn't think about it at the time. Take my word for it; totally askew. I had a phone conversation with customer service and they treated me like a leper. Why would I waste my time writing a letter to the president of the company?
     
  20. AStone

    AStone Member

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    It's not a waste of time to write a president for two reasons.

    1) If s/he cares about the company, s/he will fix the problem.

    2) If s/he doesn't care about the company, s/he will fix not the problem,
    and you have proof of it because they didn't respond to your letter,
    which you post here among 50,000 gun owners,
    who will read about the issue.
     
  21. penjad

    penjad Member

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    I would think that lodging my complaint with both the warranty dept and also in a verbal conversation with customer service would be enough. Not only that, but my dealer returned the gun to S&W, permanently.

    Not to mention the fact that these types of problems appear to have been, and continue to be ongoing with Smith. I want nothing more to do with a sub-par company like that.
     
  22. AStone

    AStone Member

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    Well, ok, then, we can agree to disagree.
     
  23. Gato Montés

    Gato Montés Member

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    Yet somehow starting an account on a web forum and complaining about it (without pics) is going to do much better.

    Nasser still skeptical...
     
  24. penjad

    penjad Member

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    Believe it or don't believe it. I couldn't care less.
     
  25. Guillermo

    Guillermo member

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    how crappy does a company have to get before you will not do business with them?
     
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