Just got my J-Frame back from Smith&Wesson

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montess85

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I just got my gun back from the factory ...They fixed my broken firing pin...I was kinda hoping they would throw in some free gun smithing...After all my gun was only a few weeks old with 52 rounds through it, and it took a week and a half to get a hold of someone (they are apparently closed for the holidays)....At least its fixed I guess....I don't know though...I am kinda disappointed with them....I mean they fixed my gun and all but it was gone for 3 weeks and that was after more than a week of trying to get a hold of them....Maybe I am crazy for feeling this way...
 
I 'd say your feelings are unwarranted. The gun was nearly new; what sort of "free gunsmithing" did you expect them to perform on a nearly new gun?

Three weeks' turnaround is not bad at all.

mbogo
 
I don't know maybe a trigger job....Maybe that is to much to ask for....I know I have had friend who had rugers that go free magazines when they had problems....Like I said maybe I am wrong...I guess I am off to the range to test her out....
 
If you take your car to the dealership for warranty work are you disappointed when they do the required repairs but don't throw in a new stereo system? ;)

BTW, three weeks turnaround is FAST compared to some other manufacturer's turnaround times.

P.S.- The Performance Center action package costs $155.
 
I dunno, did you ask? Did you bring any of this up to the rep you spoke to over the phone? I would have said how disappointed I was with such a big name like S&W, and how it has hurt my trust for their products. You may not feel that way entirely, but that's how the game is played.
 
I have been interested in S&W service quality since I had to send my new, unfired S&W PC revolver back to S&W for repairs. It has been almost two weeks now, so I am not looking for it yet.

After reading through dozens of threads about people's experiences in sending guns in for warranty work, I think that the OP is not out of line.

A large percentage of people have said that they got their repaired S&W product back with a little something extra, like an action job, upgraded sights, an extra magazine, etc.

This is not universal, as the OP found out. It seems to be hit or miss at best.

Bob
 
I sent my M&P9 back a couple years ago - free, including S&H both ways.

I sent my SR9c back last spring - ditto, plus parts replaced (cam block pin fell out at the firing range).

I sent my older-model CZ back last summer - almost $200 worth of repairs and S&H each way.

If they footed the S&H, plus did the work for free, count your blessings. Just the shipping on my CZ alone was $50 there and $25 back.

Q
 
I did mention to the rep how disappointed I was with there gun....I said this was my first Smith&Wesson product and I wasn't happy that it failed after very little use....I told them I didn't have much faith in this gun after that....You would think they would try to do something to restore my faith in there product....Also I have had my car in for warranty work and the dealer has offered me free oil changes and they also gave me a car to drive while mine was being fixed...They also detailed it for me before I got it back.....So they did compensate me for the hassle....Consequently I go back to that dealership for everything now.....Am I still being Crazy....I am not necessarily saying I wanted a trigger job....Hell I would of thought a Smith&Wesson hat would of been cool....I guess I just expect more form a reputable company....
 
Also they didn't pay for all the shipping....They paid for 2 day air....Fedex apparently has a overnight policy for firearms.....I had to pay the extra 10 bucks.....I called and complained about that and they said they would reimburse me....I still haven't seen a check....
 
If your disappointed with the gun, then you might wanna sell it off. Seems like you are kinda set that this was a bad experence. Lemons are going to be made with any gun from any company. They fixed it, shipped it, and made the issue correct. If this still leaves a bad taste in your mouth, Its kinda how the cards have been dealt, it might be time to try something new.

I have done this before with a Taurus, just could not gain the respect back for the gun and had to trade it off. Its not bad, but i dont wanna keep a revolver that i just dont have faith in.

This is why i only buy older Smiths. So far, they have been rock solid.
 
Sent in a 625-8 - tight cylinders and a very stiff extraction of fired cases.
Got the pre-paid shipping lable to SW

added a letter about thewarranty item, and then
requested the Master Revolver Action JOb. So I was charged
$145 for that - standard price at the time, and a $15 S^&H charge
for the return trip - 2 1/2 weeks total

Great action job.

Randall
 
I had to send my 629 in twice to get it fixed right. Paid for shipping both times. No free anything. But it works now.
 
I just had to send my NEW Taurus 941 Revolver back to them to correct some very poor workmanship and to address a "problem" (key holing).
It was only fired a total of 54 times!
It's been 20 days since they got it and they still have not started work on it.

I'll keep you all posted about Taurus.

I have used S&W's custom shop for repairs & upgrades.

They did a great job, but of course I paid for it..
 
What did you expect them to do, other than fix your revolver? Wasn't this what the matter was with it? To be able to unfire the thing like it was new in the box, c'mon, get real. You people that expect something for nothing really have the gall. A freight car full of ammo waiting on the porch with the firearm? Get real dude!
 
I just had to send my NEW Taurus 941 Revolver back to them to correct some very poor workmanship and to address a "problem" (key holing).
It was only fired a total of 54 times!
It's been 20 days since they got it and they still have not started work on it.

I'll keep you all posted about Taurus.
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That seems to be the main beef about Taurus. They will stand behind their products but it takes forever to get the work done. Oh, and I'm guessing you will be paying for the shipping costs too.
 
Shipping, no. They set it up and Fedx showed up with a box and away it went. Overnight shipping.

I have three other older weapons made by Taurus and not one problem with them. I'm guessing that thier quality control/workmanship is in the crapper now. They better get thier act together or they will suffer and fail in this day and age.
 
I told them I didn't have much faith in this gun after that....You would think they would try to do something to restore my faith in there product....
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They did, they FIXED it for you!

Giving you a free hat, coffee mug, or free grips might make you feel all warm and fuzzy inside, but it won't make the gun more reliable... Fixing what was broken should though, and they did that!

DM
 
I bought four new S&W's in the last year - two 2 5/8" PC627 UDR's, a 3" 63, and a 3" 60 Pro. All were perfect, mechanically, and even had good B/C gaps - .005-.006" - measured post breakin (Actually, measured this AM!). The Eagle-made boot grips on the UDR's went back for exchange - via their FEDEX Ground pre-paid label - for just the grip! I finally got a gap-free fitting set - and decided they were too small for my use, enjoying both revolvers with other grips - a common result here.

When they state a price for an 'action job', it includes FEDEX overnite both ways from and back to your street address. If you don't like the finsh on your 442 after carrying it in your sweatty pocket for years, they have been known to pick it up, refinish it, and return it - gratis. They won me over nearly five years ago when I stupidly destroyed my 629MG. They paid the s/h to 'look it over' - sent an overnite FEDEX label for the body bag - then quized me re it's ammo - was it homebrew, etc. I was honest - it had only launched my reloads. They called back and said it was a stuck bullet in the chamber causing the chamber to overpressure and burst - not their metallurgy. They couldn't replace it - but they would sell me a new 4" 629 off the assembly line for ~$270, inc s/h. it had to xfr thru an ffl - the dealer didn't even charge me - that was nearly five years ago. S&W is top drawer in my estimation.

Stainz

PS If you elect to have your dealer ship your new S&W back for you, you normally pay the shipping - and it will be a lot more than the $14 it costs S&W en masse for FEDEX Overnite.
 
Yes, listen to the S&W apologists! What did you expect? A S&W that worked right out of the box and was correctly assembled for your hard earned money?

Why can't you be satisfied that another new S&W revolver has to be returned to the factory for repairs strait out of the box? Do you know what they would have to charge for a gun if they built them correctly and had QA/QC that was half as good as their customer service?

You must be one of those "traditionalists" that expects to get what they pay for! Imagine. ;) This is not your daddy's S&W!

Yes fanboys, every manufacturer makes a lemon, but your favorite manufacturer, the current company calling itself S&W, owns an orchard!
 
I was kinda hoping they would throw in some free gun smithing
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OP - how do you figure gun smithing is "free"? Do you also believe your tax refund is really free money from the gov't? Labor COSTS, and if you aren't paying for it, then folks who buy the guns will have had to pay for your "free" gunsmithing. If they fixed what was wrong, then case closed.
 
Listen guys...Im sorry I expect my gun that I payed good money for to work rite out of the box....I must be crazy to expect them to make it up to me.......But its not like this was a cheap gun....If this was a 200 Windicater I wouldn't have high hopes for it, but I ponied up the doe and bought what many consider to be the best and I am sorry I have higher expectations for them.....I cant help but think about the scene from Tommy Boy about putting guarantees on boxes....Sure they can keep fixing it for free, but sooner or later its going to get old
 
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