This has been my first experience with Kahr's customer service and it was just fine. Right at the beginning of May my three year old PM9 began jamming so I called Kahr on May 4th and they immedietly emailed a shipping lable. I shipped the pistol back on May 5th and received the pistol back on May 22nd with a new slide, barrel and recoil spring assembly. I was a little concerned that the sites might not be as perfectly aligned as they were with the original slide. Just got back from the range and the pistol was flawless. including site alignment. This is just my experience with Kahr customer service and it could not have been better.