Quantcast
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Kudos RCBS

Discussion in 'Handloading and Reloading' started by Unisaw, Mar 17, 2005.

Thread Status:
Not open for further replies.
  1. Unisaw

    Unisaw Member

    Joined:
    Dec 28, 2002
    Messages:
    780
    Location:
    Pacific NW
    Kudos to the RCBS service department. After about 20 years of use, the plastic cylinder in my Lil Dandy powder measure cracked. I placed a call to customer service today. The only question they asked was what address I want the free replacement part mailed to. The whole call took about 30 seconds.

    The world would be a better place if more companies stood behind their products the way RCBS does.
     
  2. Sheldon

    Sheldon Member

    Joined:
    Oct 3, 2003
    Messages:
    764
    Location:
    La Puente, CA
    I agree totally. I have had similar experiences with them over the years.
     
  3. armoredman

    armoredman Member

    Joined:
    Nov 19, 2003
    Messages:
    16,433
    Location:
    proud to be in AZ
    Ditto - I recieved an RCBS Jr press as a gift some time ago, been out of production since 1978. I needed the other primer cup, and a primer catcher. They sent the complete primer arm assembly, and a catcher for nothing. I told them I didn't pay for it, and she said, "Sir, it has our name on it." I said, "Ma'am, the next press I get will also have your name on it!"
     
  4. WayneConrad

    WayneConrad Member

    Joined:
    Feb 21, 2005
    Messages:
    2,128
    Location:
    Phoenix, AZ
    Dad had a 10-10 scale that he had broken 15 years ago and tried to repair himself. When he called RCBS to see about having it fixed so I could have it (thanks, dad!), they repaired it for no charge, even replacing the missing weight and scale pan.

    I called and asked for the manual for the used Rock Chucker I bought. Two days later I had it, with a catalog and a brochure for beginning reloaders.

    When I called to buy a primer cup from them, and a replacement for a die part I had buggered up, they wouldn't let me pay. Sent me the die part, and a whole primer arm with both cups, and an extra spring, for no charge. I asked the gentleman when they were going to let me pay for something. "We haven't decided that yet."
     
  5. madman

    madman Member

    Joined:
    May 19, 2003
    Messages:
    14
    I've had the same experience with RCBS. I called for a part that was broken due to MY actions, and they replaced it free. I offered to pay, but they would have none of that. :)

    --Mark
     
  6. Zuma

    Zuma Member

    Joined:
    Jan 11, 2004
    Messages:
    18
    Location:
    Ohio
    I too have had great experience with RCBS. I called to ask them a question about my Pro 2000. They told me the part had been upgraded and sent me the new part at no charge.

    Tom
     
  7. dave5339

    dave5339 Member

    Joined:
    May 13, 2003
    Messages:
    114
    Location:
    Next to a Dillon
    My wife and I had bought a used Piggyback II several years ago. After reloading many, many rounds through it it was starting to have a few issues. One phone call to RCBS and they said send it in.

    I stripped off the shell plate holder and a couple of small parts and mailed it off. About two weeks later we get our Piggyback II back fully rebuilt back to factory new! Including a new shell plate holder and the assorted small parts that I took off of it!

    I just ran about 800 rounds of 45 through it a couple of weeks ago and it worked great!

    I can not fault RCBS for the customer service. They really go above and beyond.

    Semper Fi
     
  8. MaterDei

    MaterDei Member

    Joined:
    Sep 23, 2003
    Messages:
    3,517
    Location:
    Houston
    I couldn't agree more. Even better than Bear Coat!
     
  9. Chawbaccer

    Chawbaccer Member

    Joined:
    Feb 3, 2005
    Messages:
    1,865
    I have no experience with RCBS warranty service, other than de-capping pins (4 penny finishing nail works just as good) I have never had any of their stuff break.
     
  10. cordex

    cordex Member

    Joined:
    Dec 23, 2002
    Messages:
    2,714
    Location:
    Indiana
    I tried using an old drill bit. Worked for a few hundred rounds, but eventually damaged the die.

    I asked how to buy a new one (couldn't find the right part # on their site) and they had a new one out to me right away. Sent me a package of de-capping pins too.
     
Thread Status:
Not open for further replies.

Share This Page