Kudos to RCBS

[Milt1]

I recently found that the leveling knob on my RCBS 5-0-5 balance beam scale was cracked. Thinking that this might be very difficult to replace, I nonetheless sent an inquiry to RCBS. I received a reply today saying they had found a replacement and was sending it to me "no charge".

This is my 1st experience with asking RCBS for help. I know their products are great and now know that their customer service is as great. I guess in this day and age where it seems that so many companies run and hide from customer problems, that it's so refreshing (and startling) to have a company provide excellent service. My hat's off to you RCBS!

 

[rcmodel]

Yes, that's just the way they roll!

Among the best customer service in the industry.

Or any industry for that matter.

I don't know of anyone else who would send you a new ball-end press handle free for a press made in 1970.

rc

 

[tightgroup tiger]

Yea, even when you want to out right buy a part from them because you screwed it up they won't let you do it.

This is your first of many happy experiences with RCBS.

 

[J2FLAN]

I think they are a "not for proffit company" even if I break it, they won`t let me pay.

 

[Magnum Shooter]

Recently I had a Uni-Flo powder measure that the hopper was badly stained form me leaving powder in it for to long, they sent me not 1 but 2 new hoppers free. Not bad for a 33 year old measure that now looks like new.

 

[moxie]

They sent me a new hopper a year or so ago too (just one). Great service!

 

[Micha2u]

I had a good experience with RCBS customer service but not so good with their packing and shipping department.

I have an old Rock Chucker press that has a bicycle-type grip on the handle. After a long reloading session my arm was a bit sore so I got thinking of getting a ball-type grip for my Rock Chucker like the newer ones have. I called RCBS and they would not let me buy one, as I wanted, but would send me a new ball handle assembly free under warranty. Not bad for an almost 40 year old press!

After 2 weeks nothing came so I contacted RCBS again. They had shipped out my ball handle assembly via USPS with no tracking, as is customary with warranty parts. After some discussion, they indicated that they would send out another one. A week later I received the second handle that they sent out in the mail. The handle seemed short to me as it lined in the middle of the top of the press and it was a few inches shorter than my old bicycle-type grip handle...but at least I had a ball handle.

A couple of days later the first handle that they shipped out showed up along with a RCBS catalog and note indicating that someone forgot to put postage on the original ball handle assembly shipment and they resent it, apologizing for the delay.

To my surprise the second handle I received was longer by a couple of inches but the ball was "bad" as it spun on the threads and could not be tightened.

I ended up putting the good ball I received in the first package with the longer handle of the second package and finally got what I was looking for.

I contacted them via e-mail to see if they wanted the "extra" bad ball and short handle back but got no reply. As I indicated, RCBS customer service was good but their packing and shipping department looks like it could use some tightening up.

 

[PistolPete45]

I also love RCBS service>> after years in storage I set up my Rock Chucker kit had lost a few smaller parts .. no charge great people highly recommended to everyone

 

[Poper]

Hey, Magnum Shooter:

The lock nut on your powder measure is rusted. I bet RCBS will give you a new one if you tell them about it.

I, too, have had excellent service from RCBS. I have the RCBS Chargemaster powder dispenser and it has been replaced it free of charge twice. Both times the key pad went haywire after a couple years of use.

Then I managed to bend the spring lock in the ram that acts as the retainer for the shell holder. RCBS sent me a baggie of three. TWICE! I now have six of the buggers.
I wonder.... Just what is it they are trying to tell me....?

 

[captmoto]

They have sent me 2 decapping/expanders to upgrade my old .308 and 30/06 dies. New uni decapper shaft and extra pins. They are sending me a small diameter decapper/resizer for my 6.5 Swede Lapua brass. The lady I talked to said "we can put something together" and did it while I was on the phone in about 2 minutes. I should get it next week.
They have been great for any problem I have had which isn't many and most of those were my fault.

 

[16in50calNavalRifle]

Milt, when my 5-0-5 scale seemed squirelly, wouldn't settle or measure consistently, as I was doing my very first reloads, I contacted RCBS.

I bought the scale used. I naturally was worried that I, not the scale, was the problem, as this was my first reloading effort.

RCBS said sent it in. I did. Ten days later ..... in the mail, brand new 5-0-5 scale.

Hard to imagine any better customer service - replacing a used item, in the hands of the second owner, with a brand new one.

Have to say that in my limited time in the reloading hobby this has been typical customer service from all companies I've contacted. Same goes for gun companies. Almost odd - cannot think of any other consumer category where the customer service is as good.

 

[hdbiker]

The plastic spent primer tray finally broke on my 40 year old RockChucker.I e-mailed RCBS about getting another one,they sent me a new one NO CHARGE !!!.GREAT PRODUCTS,outstanding customer service . hdbiker

 

[Magnum Shooter]

The lock nut on your powder measure is rusted. I bet RCBS will give you a new one if you tell them about it.

Don’t laugh, they just might.

 

[WVRJ]

I use a lot of their products,but haven't yet had to use their customer service.That's saying a lot,some of my RCBS equipment's well over 30 years old.