Quantcast
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

MAJOR kudos to RCBS!

Discussion in 'Handloading and Reloading' started by Crashbox, Dec 15, 2012.

Thread Status:
Not open for further replies.
  1. Crashbox
    • Contributing Member

    Crashbox Member

    Joined:
    Jan 12, 2010
    Messages:
    660
    Location:
    Lynden, Washington
    About two years ago I purchased and RCBS Bench Priming Tool and have used it exclusively for small primers. When I bought the tool it did come with the large priming cup but IIRC there was only a single rod, but it didn't matter until recently when I geared up to load large rifle primers.

    I had misplaced/lost the large priming cup a long time ago so I shot an e-mail to RCBS last week and asked how much the priming rod assembly would cost. They replied that it was under warranty and therefore no charge (even though I think it was still my fault). Today I received BOTH the large and small priming rod assemblies, so I now have a spare one for the little guys.

    I don't think I even filled out a warranty card!

    HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!!
     
  2. rcmodel

    rcmodel Member in memoriam

    Joined:
    Sep 17, 2007
    Messages:
    59,082
    Location:
    Eastern KS
    I have been using RCBS products since 1970.

    That's the way they have always done things!
    Every time!

    I would expect nothing else from them.

    rc
     
  3. Enmerdeur

    Enmerdeur Member

    Joined:
    Jan 15, 2009
    Messages:
    1
    Yes indeed. I smashed the cover on my RCBS 1010 powder scale. Totally my fault. They sent me a new one no charge.
     
  4. FROGO207

    FROGO207 Member

    Joined:
    Dec 7, 2008
    Messages:
    6,514
    Location:
    Mount Desert Island Maine
    You pay a little more when purchasing RCBS products initially but the guarantee is a no nonsense iron clad one for sure. Once a year I get together all my broken stuff and buy/order the necessary parts. Lee and RCBS have never charged for the parts in 30+ years.:D Others-----well I don't buy anything else these days for that reason.
     
  5. BYJO4

    BYJO4 Member

    Joined:
    Nov 28, 2010
    Messages:
    1,776
    Great customer service and that is what keeps customers happy.
     
  6. NeuseRvrRat

    NeuseRvrRat Member

    Joined:
    Jan 24, 2011
    Messages:
    2,098
    Location:
    Wilmington, NC
    i picked up an older set of RCBS 44 magnum dies this weekend off a forum. they have the decapper in the expander die. i want to use them on a progressive, so i need the decapper in the sizer. they also have a SWC seater plug and i wanted a round nose.

    just got off the phone with a very nice RCBS CS rep. both parts will be on their way to me today. no charge. can't get any better than that.
     
  7. ArchAngelCD

    ArchAngelCD Member

    Joined:
    Nov 25, 2006
    Messages:
    22,682
    Location:
    Northeast PA, USA
    Not a surprise to me! They have treated me the same way not once but twice when I lost major parts of both my press and scale. RCBS is tops on my list too...
     
Thread Status:
Not open for further replies.

Share This Page