new Taurus revolver ... Always heard it was a brand to steer clear of because of quality problems and bad customer service.
I haven't bought a Taurus in years ... My experience with Taurus was always a crap shoot.
So the OP asks about a new Taurus model because the OP "heard" about quality problems and another member who haven't bought a Taurus in years suggests buying a Taurus was "always a crap shoot".
And we have these from other members
This Taurus is as well made as any gun I own including Smith, Kimber and Ruger. I can find no fault with it. It may be the last one I would ever sell.
I own quite a few Taurus guns. No complaints at all.
When a coworker wanted to buy a compact carry pistol for wife, I suggested Glock 19. When hand size became an issue, we tried different pistols at the store and Taurus G2C fit her hands well. When coworker asked about reliability and accuracy of the model, I did some research and found it to be favorable enough to recommend the purchase.
After the purchase, I had a chance to disassemble, clean and thoroughly test before training the wife on defensive shooting. Other than trigger pull/release that was further back than G19 and reset further forward, it shot accurately and was reliable and wife did well with defensive shooting training.
When my sister/BIL who recently moved to Texas inquired about compact carry pistol, I suggested Glock 19 but due to my sister who has small hands (She liked my M&P40 with small grip insert and TOOK IT to compete in matches because she shot it well), I actually suggested they try Taurus G2C along with G19. When I was visiting them few weeks ago in Texas, we got to shoot the G2C at the local range and both were satisfied with the performance/accuracy and I bought them his/her G2Cs because they were my "favorite sister/BIL" (Actually my only sister/BIL
).
When I shot their new G2C, I was impressed with the trigger (Dryfiring did not move the front sight when the striker was released) that allowed fast follow up shots and accuracy out to 15 yards. As to fit and finish, I was also impressed that all the parts were tightly assembled yet operated smoothly.
Of course sister's M&P40 shot more accurately at 25 yards but for closer defensive shooting, I was pleasantly happy with G2C's accuracy and reliability during several hundred rounds of factory/reload testing out of the box.
Since my limited experience with "new" Taurus pistols may not translate to the "new Taurus revolver", I suggest OP continue to research for actual user reviews with "new/newer" Taurus revolvers.