So, bright and early this morning as soon as I got off work, I pulled up the Ruger website. I looked at the website and they give you 4-5 different options for customer service centers, so I picked the one in Mayodan, NC, which is where the rifle was made. I worked in the Prescott, AZ plant about ten years ago, so I know a little about how they are structured. I talked to a very pleasant woman with a wonderful Southern accent, who transferred me to another woman in the Ruger products department. That very nice woman with a sweet Southern accent then explained that I needed to speak to someone else in New Hampshire and transferred me to a woman up there. No accent, but she was nice. The woman in New Hampshire then said I needed to speak to someone in Mayodan, NC. I told her that is where I called in the first place and I had been transferred twice before. She assured me that is where I need to be transferred to. Finally, spoke with Cynthia in Mayodan who agreed to order the kit for me. She was a very pleasant woman with a Southern accent, and processed the order and we had a nice chat about working for Ruger and how we were both jealous of the wages in NH compared to the non-union locations. She then completed my order and gave me a confirmation number and said I would get an email regarding the order with a tracking number. 9 hours later and still no email, lol. I think Ruger's strategy is to employ nothing buy sweet older ladies with Southern accents so no matter how inefficient or horrible they are at actually doing their job, you still don't get mad at them. It worked!