I felt the need to relate this, mostly because I like sharing whenever I get treated well by a company.
I recently purchased an STG-556 through a local FFL, I was pretty excited, and had never owned a bullpup configured rifle. Fit and finish looked excellent, and I was pretty happy with my purchase. I got it out to the range, and thats when I noticed it seemed to have a lot of end-play in the barrel. I could wiggle it back and forth and in a slight turning motion a good 1/16th of an inch. A friend of mine also bought one, and I checked his, no such wobble. We tried swapping barrels, mine locked in tight in his, but his barrel had the same problem in mine. It was enough to shift point of impact quite a bit at the 25 yards I was shooting at.
I decided it was time to give MSAR a call. I talked to a very nice guy named Dave at MSAR. I described the problem, gave a few details he asked for, and he asked me to send in the upper receiver with barrel. I sent it off as soon as I could, which took a little while with the schedule lately (I'm Active Duty) and gave him a call a few days later. Apparently a bushing and two related screws were left out during the manufacturing process, resulting in the wobble I experienced. It's a new rifle, from a company that's new to making firearms, and everyone makes a mistake here and there so I was pretty happy it was a simple fix. Dave told me he'd throw in a few extras for my trouble, and he'd have it shipped that day.
I got my rifle back today after playing tag with UPS. I was expecting a hat or a T-shirt which would have been pretty cool. Dave didn't just throw in a few extras, he added 5 new 30 round MSAR/AUG magazines, the new E4 stock, and added accessory rails to it. I'm pretty stunned. It's like Christmas, and more than makes up for any amount of problems I had with the rifle initially. Can't recommend them enough, and the rifle is a LOT of fun.
I recently purchased an STG-556 through a local FFL, I was pretty excited, and had never owned a bullpup configured rifle. Fit and finish looked excellent, and I was pretty happy with my purchase. I got it out to the range, and thats when I noticed it seemed to have a lot of end-play in the barrel. I could wiggle it back and forth and in a slight turning motion a good 1/16th of an inch. A friend of mine also bought one, and I checked his, no such wobble. We tried swapping barrels, mine locked in tight in his, but his barrel had the same problem in mine. It was enough to shift point of impact quite a bit at the 25 yards I was shooting at.
I decided it was time to give MSAR a call. I talked to a very nice guy named Dave at MSAR. I described the problem, gave a few details he asked for, and he asked me to send in the upper receiver with barrel. I sent it off as soon as I could, which took a little while with the schedule lately (I'm Active Duty) and gave him a call a few days later. Apparently a bushing and two related screws were left out during the manufacturing process, resulting in the wobble I experienced. It's a new rifle, from a company that's new to making firearms, and everyone makes a mistake here and there so I was pretty happy it was a simple fix. Dave told me he'd throw in a few extras for my trouble, and he'd have it shipped that day.
I got my rifle back today after playing tag with UPS. I was expecting a hat or a T-shirt which would have been pretty cool. Dave didn't just throw in a few extras, he added 5 new 30 round MSAR/AUG magazines, the new E4 stock, and added accessory rails to it. I'm pretty stunned. It's like Christmas, and more than makes up for any amount of problems I had with the rifle initially. Can't recommend them enough, and the rifle is a LOT of fun.
