My Taurus 941 and their less than enthusiactic customer service...

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Reading this is sad I hope you get your issues worked out. I want to buy a 941 22 mag and when I just about make my mind up I come across something like this. I would be buying used but I may be getting others problems.

I guess I'll just go back to thinging it over. Dang it!
 
I hope to either find the kind of ammo it likes and use only that OR take it to the gunsmith and see if anything can be done. I have been discussing trading it, but I hate the idea. Not only will we lose money, the 941 is the first gun my husband bought me....and I like it! If I knew I would have these problems, I would've looked for something else.
 
I agree, have your husband really clean that cylinder. If it still does not work, go to the gunsmith five minutes away and see what he tells you.

From the sound of it this is not the first one of these that this happens to and it surely will not be the last.

I'm sorry for you, I know what it is like to have something you have complete confidence in only to find out it was not all it was cracked up to be.

Good luck with it!;)
 
The ammo shouldn't matter. You are thinking right sort of... but you have already done most of what you mentioned in your check list except the dealer and gunsmith route.

If it were me, I would visit the gunshop you bought the revolver and ask them to ship it back to Taurus for repairs. As mentioned, they have more cost effective shipping options. So get a box and pack it up or ask the gunshop what packaging is appropriate. It will probably fit in one of the USPS flat rate boxes which I would tape up well with some cushioning.

Good luck. For me, it is just not worth the likely possibility of having to fool with Taurus after a new gun purchase. I would not buy one of their handguns even though I have been tempted to buy a Model 94. I just recently purchased a Model 63 Smith 22LR. Yes, I spent more, but not a lot more.
 
I am actually disappointed about it. I thought a new gun work flawlessly. I was mistaken. I never thought a revolver would jam. Again, I was mistaken. I thought any firearm maker would back their product. It seems I am wrong there, too. I really, really don't want to give up my gun...but I have to wonder, based on other posts in this thread, how Taurus can possibly make it right. They can't change the tolerance in the cylinder. They can't rebate the chambers. My choice seems more clear the more I ponder the options.....
 
WifeofBleys said:
I am actually disappointed about it. I thought a new gun work flawlessly. I was mistaken. I never thought a revolver would jam. Again, I was mistaken. I thought any firearm maker would back their product. It seems I am wrong there, too. I really, really don't want to give up my gun...but I have to wonder, based on other posts in this thread, how Taurus can possibly make it right. They can't change the tolerance in the cylinder. They can't rebate the chambers. My choice seems more clear the more I ponder the options.....
Click to expand...
They can polish the chambers. And they can re-cut the barrel by the forcing cone to set the right cylinder gap.
Yes, they can and should make everything right, and I hope that they do the same to my 941 which they have had for over a month now!
 
I hope that they do the same to my 941 which they have had for over a month now!
Click to expand...

That's why I am so hesitant to just send it in for repair. I don't want them to have my gun for some unspecified period of time. It also seems (from the experience of others) that I may receive my firearm back with the problem corrected (or not) and possibly other issues, which would just irritate me further. I would much rather exhaust all the possibilities (extensive cleaning of the cylinder, a trip to the gunsmith, trying Remington ammo again, talking to the shop where we bought it) before having the firearm leave my possession.

What irks me is that I cannot depend on this firearm as it is (unless it still "likes" Remington and won't jam) and Taurus is seemingly acting as though I am to blame by their lackadaisical attitudes. If I was in charge, I would say, "Oh no! There is something drastically wrong with the firearm you bought from our company? What's going on with it? It's jamming?? My goodness, what if you went to use this firearm in a self-defense situation and you were unable to fire it because of this problem? That is unacceptable and something that our company takes very seriously! What can we do to make this situation right?" Instead, what I got was nothing even resembling that.

Funny, but I actually DID get that exact response from the customer service department of the original ammunition that I fired in the 941. Their customer service has been absolutely the BEST I have ever encountered! The gentleman I spoke to had me send in the shell casings(and unused ammo at the company's expense) so he could inspect them and try to determine the problem (he is the one who told me about the lack of "rebated" chambers so the ammo is not sitting flush). He is even sending us ammo for another of our firearms for our time and inconvenience, just to make it right.

Now, I have to wonder why I did not receive that same kind of service from Taurus. You would think so, considering I spent $400 on my Taurus 941. (yet only about $20 in ammo from the company I spoke of....)
 
The next time you shoot your 941 and it jams, try wiggling the cylinder back and forth in the rotational plane. If this frees up your jam, you have a sticking firing pin. I have had this issue on several of my taurus 94's and 941's. The cure is to take the firing pin out and polish it with emery cloth until it moves freely in its bore. Also, every one of these guns I own came from the factory with way more than its fair share of grit inside. Taking off the side plate and completely stripping down and cleaning these little guns is a must. I own no less than 16 of these little guns in various configurations and like them very much, but they do have a few idiosyncrasies. Also, a 6.5lb wolff trigger spring will help the trigger a bunch, although you may have to cut a coil off of the spring to get it to fit.
 
When it jams, I give it to my husband. He has tried wiggling it and the only way he can clear it is by flipping out the cylinder. Ultimately, it jams again. As for taking off the side plate, we haven't gone that far at this point. Would that involve removing the grips? If we can get the issue fixed, I would love to lighten the trigger some, but I believe we would take it to a gunsmith and not attempt altering the trigger ourselves.

Thanks for your response and suggestions. Much appreciated!
 
When it jams is it locked up solid or can you get it to cycle by assisting the rotation of the cylinder with your other hand as you cock it?
 
Other than the firing pin sticking, I have not experienced anything locking mine up solid. By the way, yes, removing the sideplate does require removing the grips. People will bad mouth these little guns, but they are basically a sound and fairly simple design. I like them well enough that four of mine have been custom rebarrelled with 9" barrels. I would either seek to fix it myself or take it to a gunsmith. Taurus makes a decent product, but they sure don't waste any love on them. I have not had any problems with my 16 that I could not figure out and rectify myself, so I wouldn't give up.
 
We feel that the issue is caused because the rim is not fully seated, when it's fired, the pressure in the case pushes it back and causes expansion around the rim. If the rounds were flush in the cylinder, this problem would not likely occur. And though I have limited experience with firearms, I have never seen a revolver in which the ammunition did not seat in the chambers. Is there a suggestion you might make for getting the ammunition to seat in the chambers? Again, we greatly appreciate your thoughts and suggestions!
 
If you load the gun and pull the hammer back about half-way making sure your finger is not on the trigger and the gun is pointed in a safe direction, you should be able to to turn the cylinder freely with no drag. If you can the cartridges are seating fully. If it drags check to make sure there isn't a burr or powder under the ejector star. The chances of the case moving back when fired in a thin staight walled high pressured cartridge like 22 magnum is remote. Especially so in a fairly roughly machined cylinder like a Taurus.
 
My husband was able to do as you suggested (safety measures were followed) and there was not any drag noticed when turning the cylinder.

However, when it jams and we look at the spent casings, there is a slight but visible bulge at the rim. What, then, is causing this to occur, in your opinion?
 
If the slight bulge is small and directly above the rim it is being caused by the ejector star not being exactly the same size as the chambers in the cylinder. If you look at the unloaded cylinder you will see that the ejector star is not perfecly the same size as the chambers, thus the case swells into this small space when it is fired. Most of my 941 are like that and it has caused no problems. If the bulge is larger than the thickness of the ejector star you may have a badly machined cylinder.
 
Would a gunsmith be able to do anything about it if the latter is the case (badly machined cylinder) or would it have to go back to Taurus? I apologize in advance if this is a not-so-smart question.
 
My husband just discovered:

He says to always assume that the firing pin will strike the rim at the least amount of distance from the side of the cylinder, meaning the very top. Take a spent casing, place it into the cylinder with the firing pin mark placed at the smallest distance from the side of the cylinder. The spent cases will drop flush, 99% of the time, with case bulge. Now pull the spent case out 1/4 of the way and rotate 90 degrees and the empty casing will not sit flush and a few will not even go down that far.
 
If cartidges go almost all the way in turned 90 degrees, sounds like ejector star. If you look at the chambers, do they look perfectly aligned where the ejector star meets the chambers in the cylinder?
 
When you look at the chambers, are they perfectly round or are they a little off where the cylinder portion of the hole becomes the ejector part of the hole?
 
couldbeanyone said:
When you look at the chambers, are they perfectly round or are they a little off where the cylinder portion of the hole becomes the ejector part of the hole?
Click to expand...
couldbeanyone, you should be working at Taurus in their quality control division!

Lots of good points and info!
 
My husband is a photographer and has gotten out the camera to post some photos. The way it looks to "me" is that 3 of the chambers don't look lined up properly, it looks like there is a slight gap where the cylinder meets the ejector star. The other chambers look as though there is not a gap. Give us a few minutes to post the photos. Thank you so much for your input!
 
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