My Taurus 941 and their less than enthusiactic customer service...

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Well, here's the latest everyone...

My husband and I went out shooting today and had more malfunctions with the 941. So, we decided to take it to our local gun shop, which also houses a full-service gunsmith. He checked it out and said that the malfunctions are most likely being caused by burrs on the ejector star. He also said something about it being a "timing issue". The repair should run about $40 and we should have the gun back in 2-3 days. I'm not sure if $40 is alot, but he did say that he has to basically go over each "channel" by hand, so that has to be worth something. Also, I thought that I would have to pay $25 to send it back via an FFL (if I decided to send it back to Taurus), so $40 isn't so bad, considering I will have the gun back in a few days. I hope this is the cause of the problems and once it's done, my magnum will be as good as new. As long as time allows, we plan to go shooting as soon as we get it back. If it isn't the cause of the problem, I'm not going to be very pleased. But it's worth a try....
 
UPDATE:

As stated in my last post on this thread, I left my Taurus 941 with our local gunsmith on February 9. He originally said he would have the star de-burred in a few days. Well, I hadn't heard anything from him so I decided to call today. (Patience is not one of my virtues..lol!) I spoke to him and he said that he had finished de-burring the star and, while doing that, he noticed that one of the pins the star rides on was "deformed", so he had ordered the part to replace it. He said the part should be here in a day or two and he would call as soon as my gun was put back together.

I really hope this fixes it! Both my husband and I really love shooting the 941!

I know he has had the gun for longer than he originally stated, but I've got to believe it's better than the turn-around time if I had sent it to Taurus. Also, who knows if Taurus would have seen the "deformed" pin?

As long as it's fixed, it'll be worth waiting for!
 
941

bought new 941 / 22mag....did not fire consistently on single action...called taurus same day of purchase...next day fed x picked up gun @ my office.....prepaid....i thought 941 needed spring adj.........got gun back in 9 days with no comment...shoots fine now....called taurus and the told me they replaced firing pin and spring, checked timing....fired 24 rounds of win. 40 gr. to test.........quality control might need some improvement, but i found service to be excellent.....my fourth taurus....others are 9mm,and 38 sp........
 
UPDATE:

Well, I got my 941 back last Friday (02/11/11) so they had it from 01/07/11 till then. The enclosed paper work said "adjusted" and "replaced". Nothing about what was adjusted or what was replaced, and included was a target with eight holes in it. The target had the comment; "Winchester Super X 22 mag. 15 yds Bench rest with sand bag 6 o'clock aim". All eight hits were in the black.
Now that looks great! But I haven't shot the revolver yet myself.

Now for the rest of the story.

Upon visual inspection, my once NEW flat stainless steel finish now has marks where fixture jigs held the frame while it was being repaired. But what has realy pissed me off is the dents in the left side of the top strap of the NEW revolver. I'll get pictures up soon.
I'm so mad that I didn't contact Taurus in Florida but I did write a letter to Mr. Luis Fernando Costa Estima, President of FORJAS TAURUS SA in Brazil.
Not that it might do any good, but I feel better about doing it.
I will not send my 941 back to Taurus or ever buy another Taurus product again.:fire: They have lost a long time customer and gained a very bitter enemy.:cuss:
 
Upon visual inspection, my once NEW flat stainless steel finish now has marks where fixture jigs held the frame while it was being repaired. But what has realy pissed me off is the dents in the left side of the top strap of the NEW revolver. I'll get pictures up soon.

Whereas Taurus is the blame for an apparently defective revolver, the disfigurement you now speak of is not a fault of the manufacturer but rather the failing of a hack who calls himself a gunsmith. My sympathies for your ongoing ordeal.
 
Hey, Swampwolf, that was Clem (different gun) versus the OP. Taurus apparantly did the surface damage when they "repaired it". It sometimes gets confusing.
 
Thanks for clearing that up, 22-rimfire. Yes, sometimes the different posts on here can be rather confusing. To provide an update, the local gunsmith still has my 941. I am hoping he will call to let me know it is completed tomorrow. Hubby and I would love to go shooting on Tuesday, if road conditions allow. I will provide an update as soon as I have it in my hands. Either way, even paying a bit is better than sending it back to Taurus for an unspecified period of time. Besides, it's bice to support the "local guys" when we can, too!
 
Hey, Swampwolf, that was Clem (different gun) versus the OP. Taurus apparantly did the surface damage when they "repaired it". It sometimes gets confusing.

OK, gottcha. I was confused-doesn't take that much to confuse me anymore, it seems. :eek:
 
No worries, SwampWolf!

I sure hope the gunsmith has my 941 ready tomorrow!! I'm dying to know if the problems will be fixed! Patience....what's that? LOL!
 
I have had a Taurus Model 941, 4", since just after they came out. The first thing I did was strip it down, and clean out all of the goo that they use as a preservative. It was then lubed.

It has had several thousand rounds through it, trouble-free. It IS noisy little thing, though.

The average turn-around for the Taurus Service has been 6-8 weeks, NOT A YEAR, that's Internet Commando lore.

Taurus provides free shipping for the first year after purchase. Beyond that, you pay to get it there.

FYI, the picture that you posted shows a rebated cylinder. That rim on the outside is the "rebate", allowing the cases, in the event of failure, to avoid peppering your hands with brass. The ammo company rep was BSing you.

I own 14 Taurus revolvers and semi-autos. Some for nearly 30 years. I have had to send exactly ONE gun back to Taurus. It was a Model 85CH, non +P rated. I deliberately shot it loose using ONLY +P and +P+ ammo. It took 5k before it went out of time. They took 6 weeks, and returned the gun, re-blued, and tightened up, for FREE .

The Internet is full of professional Taurus bashers, who "have heard" about problems, and are eager to pass it on. Most of the stories, upon trying to obtain more information, turn into "well, it wasn't my gun, the gun shop said."

I wish you luck, but take the drive-by posters, with their Taurus is junk chant, with a few grains of salt.:)
 
Per JR47: "[My 941] has had several thousand rounds through it, trouble-free."

No .22 mag handgun ever made "has had several thousand rounds through it, trouble-free." Failures to fire, unburnt powder under the extractor star causing failures to seat ammo properly and/or cylinder lockups, failures to extract empties because of powder-fouled charge holes, etc. are just the nature of the beast, i.e., shooting rifle ammo in a handgun. Sloppy craftsmanship just exacerbates the problems. So please cut the Taurus 941 walks on water stuff. I currently have three .22 mag handguns; a Colt and two S&Ws. I also still have a Taurus Tracker .44 mag because it was a keeper right out of the box. Yes, I agree, some Taurus handguns are keepers, for the money.

Per JR47: "...take the drive-by posters, with their Taurus is junk chant, with a few grains of salt."

My son and I have owned at least seven Taurus revolvers; four that I can think of offhand never should have left the factory; they were junk out of the box: a .22, two .22 mags, a .357 and a 44 mag. That's a junk ratio of over 50%. In addition, one of the other three had to be repaired because of a faulty extractor, and it never was fully repaired. All told, that makes my personally experienced bad Taurus ratio five out of seven. And that doesn't count all the horror stories my friends and gunsmiths told me about. (They weren't lying.) Nor does it count all my maddening experiences with Taurus' so-called Customer Service staff and the Q.C. folks and Repair Dept.. Would you believe that they "fixed" the head space problem in my boy's .357 twice, yet returned it in the same inoperable condition? Now how's that for Q.C.? The gun store owner finally became so embarrassed that he gave my son his money back.

Three years ago the best gunsmith in Dallas told me, "Yes, I can fix your Taurus, but it will still be a Taurus." This year, the best-known gunsmith in OK told me that he refuses to work on a Taurus.

Nevertheless, JR, I never said "Taurus is junk." I said to WifeofBleys that her "particular Taurus is junk" and that "Many Taurus weapons are junk, and many gunsmiths will not waste your money 'fixing' them." I'm not a "drive-by-poster", whatever that means. Nor am I a "professional Taurus basher" who only heard about other peoples' problems with Taurus. I was trying to convince her to cut her losses before she learned the hard way, as I and many others had to.

You, my friend, are a Taurus International supporter. Fine by me, but please don't go on line, ignore WifeofBleys' experience with her 941 and with customer service, which replicates my own and others' experience, and then say what you did about me. Some 20 or 30 years ago, when Taurus had an excellent Custom Shop and great customer service run by Bob Morrison (I think), it was a little better story.

Peace.
 
Other companies are willing to issue an RA # and pay shipping both ways.

Ruger would be one of them. They e-mailed me a pre-paid UPS label for my MKIII that had a rear sight that liked to slide back & forth at will and which leaned a bit to the right.

Due to my description of it leaning right just a bit the lady I spoke with thought it could be a problem with the dovetail.

Well, I shipped it to them Monday Jan 10th. That makes this day #46 of waiting. Last week I got a snail mail from Ruger saying "...we find it necessary to replace the barrel/receiver assembly at no charge." (Not real fast, but I really like free.)

The GCA of 1968 assists in delaying this further as I had to snail mail that letter back with my signature, presumably because they want/need official authorization to destroy & replace what is legally the "firearm." Upon receiving the letter I called Ruger to clarify that they do pay the fees for transfer of this new "firearm" to me by a local gun shop. Now I just have to see how long it takes them to fix and ship it back.

It was only a $350 gun, so Ruger is clearly losing a big pile of money on this in hopes of staying on my good side so I buy more guns and tell others a positive tale.

And to think I considered .22 revolvers to avoid the notoriously finicky nature of .22 autos. Apparently, rimfire revolvers can be quite a pain too from what I'm reading here.
 
KJS, I agree with you regarding Ruger's overall service. It's been my limited but pleasant experience that although Ruger may sometimes be a little slow on major repairs, they WILL talk to customers and treat them like grownups as well. For me, they have bent over backwards to make it right--free of any cost.
In fact, I had to call their service staff today and had the pleasure of talking to a woman named Barbara regarding my SP 101. She did not have to do me the favor I asked because the matter involved negligence on my part, but she seemed actually happy to help.
And, oh yeah, rimfire revolvers can be a pain, but ya gotta love 'em. Stuff the charge holes with shorts or Stingers or whatever a particular bottom feeder rejects, and if a round is capable of being fired, a revolver will fire it every single time. I also like the fact that kids, women who are afraid of guns, and idiots like me can tell at a glance whether or not a revolver may be loaded. Not so with semi-autos.
 
No .22 mag handgun ever made "has had several thousand rounds through it, trouble-free." Failures to fire, unburnt powder under the extractor star causing failures to seat ammo properly and/or cylinder lockups, failures to extract empties because of powder-fouled charge holes, etc. are just the nature of the beast, i.e., shooting rifle ammo in a handgun. Sloppy craftsmanship just exacerbates the problems. So please cut the Taurus 941 walks on water stuff. I currently have three .22 mag handguns; a Colt and two S&Ws. I also still have a Taurus Tracker .44 mag because it was a keeper right out of the box. Yes, I agree, some Taurus handguns are keepers, for the money.

The gun itself has had no problems. Do you blame your own guns for bad ammo? No matter what you say, I own the gun, and have had zero problems with it. Perhaps it's because I keep it clean, and not over-lubed. I'm sorry if your .22 mags can't equal that.

I own a new S&W Model 617 that locked up the cylinder release after 25 rounds. It pushes in fine, but the cylinder will not release. It's been at S&W for the last twenty-three working days.

Your entire diatribe here smacks of a troll called on his story. I never said that Taurus walks on water. However, as my experience over the last 30 years has been far different than Internet Commando lore, it obviously makes someone feel put upon.

My son and I have owned at least seven Taurus revolvers; four that I can think of offhand never should have left the factory; they were junk out of the box: a .22, two .22 mags, a .357 and a 44 mag. That's a junk ratio of over 50%. In addition, one of the other three had to be repaired because of a faulty extractor, and it never was fully repaired. All told, that makes my personally experienced bad Taurus ratio five out of seven. And that doesn't count all the horror stories my friends and gunsmiths told me about. (They weren't lying.) Nor does it count all my maddening experiences with Taurus' so-called Customer Service staff and the Q.C. folks and Repair Dept.. Would you believe that they "fixed" the head space problem in my boy's .357 twice, yet returned it in the same inoperable condition? Now how's that for Q.C.? The gun store owner finally became so embarrassed that he gave my son his money back.

Yeah, stories from "people who aren't lying" are Internet staples. I currently own, as I said, 14 Taurus products. MY ratio is 100% good. As for Customer Service, I'm certain that you're as combative with them as you are here, and you got exactly "what you sowed".

Three years ago the best gunsmith in Dallas told me, "Yes, I can fix your Taurus, but it will still be a Taurus." This year, the best-known gunsmith in OK told me that he refuses to work on a Taurus.

Names, please, otherwise it's just bunk.

Nevertheless, JR, I never said "Taurus is junk." I said to WifeofBleys that her "particular Taurus is junk" and that "Many Taurus weapons are junk, and many gunsmiths will not waste your money 'fixing' them." I'm not a "drive-by-poster", whatever that means. Nor am I a "professional Taurus basher" who only heard about other peoples' problems with Taurus. I was trying to convince her to cut her losses before she learned the hard way, as I and many others had to.

FYI, I wasn't referring to you, nor to anything that you said. You've changed that by your posts tone and the trollish statements involving nameless experts and people "who don't lie". I will also ask that the "many others" be quantified. Taurus has been selling guns here for decades. I find it difficult to believe that they are still in business, and a leading maker of guns in America, if they are anywhere near as bad as you say. S&W nearly went broke for a poor political choice, much less a company making such Internet Commando hated guns.

You, my friend, are a Taurus International supporter. Fine by me, but please don't go on line, ignore WifeofBleys' experience with her 941 and with customer service, which replicates my own and others' experience, and then say what you did about me. Some 20 or 30 years ago, when Taurus had an excellent Custom Shop and great customer service run by Bob Morrison (I think), it was a little better story.

So, the fact that my experiences are different than yours makes me a supporter? Well, if reporting that I've never had a problem makes me a supporter, so be it.

I didn't ignore the lady's problem. She chose not to have the warranty honored by the manufacturer. End of story. However, Taurus asked her to send the gun in, after giving her the sane advice of trying different ammo. She bit on the ammo companies excuse about a "non-rebated cylinder", as, apparently did you.

Last, but not least. Bob Morrison is the CEO of Taurus International today.

http://www.google.com/search?client...onal&spell=1&bav=on.1,or.&fp=3f40f95b1b9c7c0d

Check the date of the post.

Once again, I wasn't speaking of you. So, please, take your smug attitude and use it on someone who might care. After all, why would anyone call BS on a post like this?

WifeofBleys, you know how, in the long run, it hurts less to take a bandage off with one, fast pull? Well here it is: Your particular Taurus is junk! It will be junk even if you have it fixed. They have your money; end of story.

Many Taurus weapons are junk, and many gunsmiths will not waste your money "fixing" them. It's not your fault, it's the fault of Taurus. Their "service" is not representative of the industry. Why do you think their prices are so low?

You will only wind up with ulcers if you try to have your 941 fixed or wonder how Taurus stays in business. Trust me; I've been shooting for over half of a century and Taurus "service" for many years has been an embarrassment to the industry. We all learn the hard way.

You should have had enough of them by now, so stop taking the bandage off one hair at a time to prolong the pain. Remember, it is not your fault. Get rid of it, now, in what ever way you please, and buy a S&W or even a Ruger. Both of those real gun makers will bend over backwards to make you happy.

FYI, there are currently several threads that contradict your last sentence. It would appear that "many people" don't share your picture of Ruger or S&W as "real gun makers". Huh! Who would have thought?

Peace, yourself.
 
WifeofBleys, did you ever get your gun back?

No, couldbeanyone, not yet unfortunately. Hubby and I stopped by the gunsmith earlier this week to check on the status of the repairs, as we hadn't yet heard from them. They said they are still waiting to get the pin that they ordered. :( And seeing as it is now Friday, I doubt I will see my 941 til next week sometime, if then. I'm just playing the waiting game, though I still believe that I'm getting better service than if I sent the gun back to Taurus...
 
Taurus provides free shipping for the first year after purchase

Hmmm.... That's not what Taurus customer service told me when I called to report the problem, and I have had the gun less than one year. I spoke to two different reps and both informed me that I would have to pay to ship the gun back to them.

As for people bad-mouthing Taurus...I'm taking it in stride. I love my 941 (though it is kind of loud...lol) and I will not let anyone dissuade me. I will base my decisions, in the end, on my personal experience with the firearm's performance and the professionalism displayed by Customer Service. Right now, I must admit that I find Taurus' customer service department significantly lacking...but I do still love my 941 and can't wait to get it back!!
 
If you would look at the Taurus Website, you'll see that they advise that they will pay to send a gun back for Warranty work for the first year of ownership. They also Warranty the finish for one year.

You have been receiving a run-around from several sources. Taurus, and the ammo rep who informed you that your gun had a "non-rebated cylinder". The poster who advised that there was a year-long wait is similarly handing you a line. Then again, you don't seem to be doing any better with the gunsmith. Hang on, it'll all work out.

Mister/Mrs. Faversham, I own a collection of weapons ranging from RG to Korriphila in hand-guns, and from Western Auto to Perrazi in long guns. Several hundred, in fact. Please don't get your knickers in a knot when someone calls you on your sadly biased opinions presented as fact. They might just know what they're talking about.

<deleted>

Peace.
 
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UPDATE:

Well, I got my 941 back last Friday (02/11/11) so they had it from 01/07/11 till then. The enclosed paper work said "adjusted" and "replaced". Nothing about what was adjusted or what was replaced, and included was a target with eight holes in it. The target had the comment; "Winchester Super X 22 mag. 15 yds Bench rest with sand bag 6 o'clock aim". All eight hits were in the black.
Now that looks great! But I haven't shot the revolver yet myself.

Now for the rest of the story.

Upon visual inspection, my once NEW flat stainless steel finish now has marks where fixture jigs held the frame while it was being repaired. But what has realy pissed me off is the dents in the left side of the top strap of the NEW revolver. I'll get pictures up soon.
I'm so mad that I didn't contact Taurus in Florida but I did write a letter to Mr. Luis Fernando Costa Estima, President of FORJAS TAURUS SA in Brazil.
Not that it might do any good, but I feel better about doing it.
I will not send my 941 back to Taurus or ever buy another Taurus product again.:fire: They have lost a long time customer and gained a very bitter enemy.:cuss:
Well I finally was able to go shoot the 941 that Taurus repaired. It didn't key hole any shots but you still have to beat on the ejector rod to extract the spent brass.
Further inspection shows that the TOOL MARKS are still in all of the chambers. They didn't do squat about them.

GREAT SERVICE TAURUS! I hope you read this!

And no, screw them, it isn't going back again, I'll repair it myself.
 
Brownells offers cylinder hones in various diameters. They will clean up the tool marks without over-sizing the charge-holes if you're careful. I've found that S&W is the prime offender to rough charge-holes in my guns.
 
Taurus 941 less than enthusiastic / opinins/ experience

I bought a Taurus 941-22 mag. a couple of months ago.I've shot it about 5 times now with no problems so far.Mine is high polished stainless steel.One thing I have noticed is that after around 3 x 50 round boxes of ammo the cylinder does get a little sticky and the cylinder starts to have trouble opening and closing back to the shooting position.The burn't gun powder start's to build up on the barrel side of the cylinder and beginning-cylinder side of the barrel opening.When I clean the gun after shooting there are no problems.I think that the 22-magnum leaves a lot of dirty resedue.Maybe these guns have a lemon factor that's fairly high and some are OK?
 
I bought a Taurus 941-22 mag. a couple of months ago.I've shot it about 5 times now with no problems so far.Mine is high polished stainless steel.One thing I have noticed is that after around 3 x 50 round boxes of ammo the cylinder does get a little sticky and the cylinder starts to have trouble opening and closing back to the shooting position.The burn't gun powder start's to build up on the barrel side of the cylinder and beginning-cylinder side of the barrel opening.When I clean the gun after shooting there are no problems.I think that the 22-magnum leaves a lot of dirty resedue.Maybe these guns have a lemon factor that's fairly high and some are OK?
I trade you guns, even across?!
 
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