Never doing business with MIDWAY USA again

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Really doesn't matter how careful you were removing them. It would be apparent they had been installed and then removed.

When you installed the sights on the H&K they became yours forever. I've read your post several times now. You tried to pull a fast one and they called BS. Good for Midway.
 
infoe, it sounds like you gave them incomplete information about the state of the product you were returning. Stump Water even pointed out the place in their return policy where it says they will not accept used items for return. It doesn't matter that they said they would accept the return. The written contract of sale (return policy) trumps any verbal agreement you made with them based on faulty information about the condition of the return.

You are just plain in the wrong on this one. There's no use in arguing this any more with the forum.
 
15 days or 15 minutes, doesn't matter. You opened the package, installed the sights, used them, and expect a full refund? Be reasonable. If YOU were a businessman, would YOU do that for somebody? I'm sure the guy that "approved" the return had no idea they had been unboxed and installed.
 
Oh geez. I just saw his crap over on Glocktalk. Here's two I quickly found and I'll bet he's posted on at least five more forums. :rolleyes:

http://glocktalk.com/forums/showthread.php?t=920163

http://www.defensivecarry.com/vbull...54-never-doing-business-midway-usa-again.html

What we got ourselves here is yet another one of those mass internet whiners who will register on multiple sites and bitch about a business that did NOTHING wrong. You USED the sights and expected a full refund/credit? :rolleyes:

Besides, how do you know the steel sights were NOT broken? Did you physically verify that fact after Midway received them? NO... You could have cracked one or more of the tritium vials during install/removal. Or one could have cracked in shipping and there's no way for Midway to know that other than your word, which, apparently, doesn't seem to be worth much based on your infantile rantings on multiple internet forums. Again... :rolleyes:
 
Have to side with Midway on this one---should have bought what you wanted in the first place---you can't expect them to take back what you tried out and beat up in the process.
 
Assuming the OP's story is accurate, it boils down to one thing. Midway USA entered into a business negotiation with the OP. The OP and Midway USA came to agreed terms. Midway USA subsequently reneged on their terms, to the financial detriment of their customer.

This is not a good business practice.

Again, this assumes the facts are presented as they occurred.
 
which i spoke to (xs sights) and apologized to me for what's going on, because all midway has to do is ship them to xs for credit back to them.

Would XS do a swap for you?
 
usually when you "exchange" something, the item you are returning is unused.

by mounting the sights, you used them, and you are no longer in the ordinary realm of "exchange"

Did you explain to Midway that the sights had been mounted?
 
Note the unaltered part.

RETURN MERCHANDISE FORM
(No phone call required)
Customer Satisfaction is our #1 Core Value. If you are not happy with our products or services and you need to return a product,
please let us know and we will make every reasonable effort to satisfy you.
We will accept defective, unwanted, unaltered products within 90 days from purchase for a refund, credit or an exchange. After 90
days we will either exchange the product or issue Midway Money (credit on your MidwayUSA account) with proof of purchase.
Complete this form in its entirety to ensure your return is processed correctly. Include this form with the product you wish to return.
1. Ship original form with your return. Keep a copy for your records.
2. Return item(s) and all related components to MidwayUSA (in original packaging if possible).
3. Use the pre-addressed return label on this invoice or address package to: MidwayUSA Returns, 5875 W.Van Horn Tavern Rd.,
Columbia, MO 65203-9274.
4. Ship packages via UPS or USPS. Please note that CODs will not be accepted.
5. Please make sure you are compliant with shipping restrictions of hazardous materials.
6. All returns will be processed as Midway Money (store credit) unless indicated otherwise below.

Seriously, what do you expect? You obviously altered them, by drifting them in. What would you do, if you bought a new pair of sights, and they were obviously already installed? They aren't in the businesss of losing money, and this is exactly what you are asking them to do.

Why is it the newbies have the most rediculous posts?:rolleyes:
 
Yeah, and I'd be more than willing to bet this ham fisted kitchen table gun monkey scratched, dinged or otherwise caused some cosmetic damage. There HAD to have been something wrong with them.
 
"Now the sights for the glock are installed and if i were to return those, those would be used and not acceptable for return."

Of course they're used, you used them (put them on the gun.) If they fail they're defective, but if they work they're used.

I don't see a problem with Midway on this.

John
 
siglite, they entered into a verbal agreement under false pretenses. Frankly it sounds like infoe tried to pull a fast one on them.

I was standing in Radio Shack one time when some Whiskey Tango dude tried to return a broken RC car. They asked if it was defective, and he says plain as day "No, my kid broke it." And the manager said, well, I can't give you your money back after you've used it and broken it. The guy proceeded to get agitated and yelled and carried on for a while, with the manager staying as calm as she could saying "I'm sorry, you broke it, I can not give you your money back." The dude stormed out and said something about "I'll be back." It really made me wish I had my concealed permit at the time, because it scared me. Was he going to the car to get his gun? Anyway, he didn't come back before I could get out of there....

Anyway, sorry for the tangent. infoe's story reminds me of this incident and why I have a hard time feeling sympathy for someone who basically wants the privilege of getting something for nothing.
 
I returned a broken Burris scope, which they took the return without hesitation.

I don't see how I'm trying to pull a fast one. an unwanted item is a returnable item, if not what is the point of having a return policy.
We will accept defective, unwanted, unaltered products within 90 days from purchase for a refund, credit, or an exchange. AFter 90 days we will either exchange the product or issue Midway Money etc...

Ruger, since you read someone elses post that THOUGHT they knew what the return policy was and was incorrect, you are incorrect as well.

Product was installed not altered in anyway, therefore it is unwanted
 
Midway was just being nice and took the OP's word that the sights were "as new", which was a lie, and expected the sights to be returned in pristine condition and that's why they initially offered the deal. Give the customer the benefit of the doubt, which is usually a good practice. However, when they physically inspected them and discovered VISIBLE damage, the "verbal agreement" was instantly broken by the fact that the OP lied about the condition over the phone before returning them.
 
So infoe, when you are finished with a pair of shoes, the soles are worn, and the uppers dirty and creased, and they are now "unwanted" do you take them to the store expecting a full refund?
 
infoe said:
Product was installed not altered in anyway

Yes it was and you know it. :fire:

Ask them to send you a digital picture of what they considered "altered". I'm sure that will refresh your memory mighty damn quick. :rolleyes:
 
Have you ever seen a set of sights look brand new after they've been removed? No.

Did you really join THR just to rant about not being able to "stick it to da man"?
 
The prices I pay are high enough without having to absorb the added costs for returns of this nature. Good business relationships are a two way street.

If you do your part in a fair and reasonable manner, MidwayUSA will do the same for you.:D
 
So infoe, when you are finished with a pair of shoes, the soles are worn, and the uppers dirty and creased, and they are now "unwanted" do you take them to the store expecting a full refund?

I actually do this with LL Bean boots. I wear them until the tread is gone and return them for a replacement. BUT...

This is different because they say NOTHING about wear and tear, time limit, etc and they say you can return anything for a replacement or refund so "altered" goods are perfectly fine.

And, no, I didn't pull a "fast one" on LL Bean like infoe did with Midway. LL Bean obviously saw the worn soles and replaced them with a new pair without so much as a peep. Bought my first pair in '96 and I'm currently on my fourth free replacement pair. Had they denied me the first time? I would have said, "Oh well...", and went on with life, but they honored my request and, as a result, I have purchased a LOT of stuff from LL Bean for this very reason. In fact, here's the direct quote straight from their website.

"From kayaks to slippers, fly rods to sweaters, everything we sell at L.L.Bean is backed by the same rock-solid guarantee of satisfaction. It's been that way since our founder sold his very first pair of Bean Boots in 1912. Today we're proud to continue the tradition – by offering quality products and standing behind them. Of course, we want you to be the final judge of quality. If you're not satisfied with your purchase, we'll replace it or give you your money back. It's that simple."
 
Did you really join THR just to rant about not being able to "stick it to da man"?

Oh come on... Give "shifty" infoe SOME credit. He had a whole EIGHT posts goin' on before bitching about Midway. :rolleyes:
 
One thing I may not understand. You filed a dispute with your CC company, was it for the H&K sights, or the Glock sights?
 
It was stated to them clearly, that the sights had been installed, AS WELL as there was no box for the return.

If they would have told me, no we can't do it in the first place...I would have thrown them away in the closet and be done with it.

The fundamental problem comes where they tell me YES we will do the exchange for you, send me out a new pair of sights chargine me for those, and then saying no we will not accept the original return.

I'm an ***** for accepting the second charge and installing without waiting for the credit on the first sight.

Here's an update however, I spoke with the supervisor at midway, again these people are very professional and courteous. I told him that I spoke with XS sights and they would approve the exchange/return of the sight.

Originally, MIDWAY'S agreement is not to take back sights. They have a different agreement from an end user who buys with them directly.

Midway is going to contact XS sight and if they approve the return from midway to XS then we'll be squared away.
 
I'm not trying to stick it to anybody, you all are not seing the point here.

By the way this community thinks...then theres no point of a return policy in any way shape or form. No one here has bought something that was'nt what it seemed and tried to get a return? Be real, I'm trying to solve things amicably with Midway USA, whos customer service is very professional and courteous...It's a two way street here, they should'nt have told me yes we'll take the item back and then say no we won't...
 
wow, my hat is off to midway for not screaming at you.

I think you are asking way to much. Once you install the sights, they are used. No different than putting on an oil filter then taking it off and trying to return it within the 30 day return window at target...or toothpaste after you squeezed some out then jammed it back in.

Yes, XS sights might give midway credit back for them, but full credit? Probably not. I've worked in returns at the logistics level, not the store level, and let me tell you the company you are sending back a pile of units to is going to drag their heels and cry over every slightly bent corner of a nearly perfect box, and then give partial credit based on your purchase price.

And that doesn't count the cost of shipping them over from midway to xs sights.

I really believe this is a case of you not giving the CS guy the whole story, AND a case of you hearing what you wanted to hear from the CS guy
 
It was stated to them clearly, that the sights had been installed, AS WELL as there was no box for the return.

This is infomation you did not provide at the outset of this thread.
 
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