Anna's Dad
Member
I purchased a new in box CZ-75B 30th Anniversary from an auction site. I received the gun and, as advertised, it was new and in the box. There was, however, nothing but the gun in the box.
I shot an e-mail to CZ asking what would normally have been in the box for one of these. A couple of weeks goes by and I receive a phone call.
They tell me a manual, caps, a mag loader and the gun lock would have normally been in the box. I explain that I bought it from a individual through an auction and ask which of those items I could get from them.
The rep indicates that he's already drawn up a shipping label and would be sending everything out free of charge!
I haven't received anything yet, but that's fantastic customer service. I really didn't expect this and would have been more than happy to pay for the mag loader and manual.
I was considering a CZ-75B Stainless and had been looking for one used. With this level of customer service, I think I'll just go buy a new one!
I shot an e-mail to CZ asking what would normally have been in the box for one of these. A couple of weeks goes by and I receive a phone call.
They tell me a manual, caps, a mag loader and the gun lock would have normally been in the box. I explain that I bought it from a individual through an auction and ask which of those items I could get from them.
The rep indicates that he's already drawn up a shipping label and would be sending everything out free of charge!
I haven't received anything yet, but that's fantastic customer service. I really didn't expect this and would have been more than happy to pay for the mag loader and manual.
I was considering a CZ-75B Stainless and had been looking for one used. With this level of customer service, I think I'll just go buy a new one!