I lent my RCBS 10-10 scale to a relative and when I got it back the doubling weight was missing. When I asked him where it was the canned answer was, " what weight? " I looked all over the NET to find one but no one was selling them so I wrote RCBS asking where I could buy one. As per form I got an email telling me one was on order for me and there would be no charge. By now I feel these reports are not necessary because it is their normal but I don't want to ignore their above normal CS. I really did try to buy one before I wrote them but the part just wasn't available anywhere. I don't think there is another company today who will send you parts of make repairs on their products even when you tell them it's your fault and not theirs. They have my everlasting loyalty.