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RCBS Customer Service

Discussion in 'Handloading and Reloading' started by Rmfcasey, Jan 27, 2010.

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  1. Rmfcasey

    Rmfcasey Member

    Joined:
    Jan 11, 2009
    Messages:
    23
    RCBS has GREAT customer service I bought a used 7.62 x 39 die set on Ebay that was missing the .311 expander ball. They sent me the whole decapper assembly for FREE. RCBS is A++++
    Rmfcasey
     
  2. loadedround

    loadedround Member

    Joined:
    Feb 18, 2006
    Messages:
    3,353
    Location:
    Valley Forge, Pa
    Ditto great service!
     
  3. jak67429

    jak67429 Member

    Joined:
    May 24, 2006
    Messages:
    184
    wouldn't it be great if everyone had customer service like those in the shooting industry.
     
  4. george d dennis

    george d dennis Member

    Joined:
    Jan 23, 2008
    Messages:
    258
    Location:
    Baltic ct
    i had problems with my scale about a month ago. they sent me the new part
    no charge. the best customer service. been using their reloading equipment
    for 40 yrs.
     
  5. jibbs

    jibbs Member

    Joined:
    Aug 12, 2009
    Messages:
    119
    Location:
    Westland, Michigan
    They have sent me tons of replacement parts for all of my presses, and most of the replacement parts were due to negligent from the person I inherited it from. I have been more then pleased with their customer service as my progressive is no longer made (1992ish) but shares parts with some some kind of generic autoloader they still stock parts for. Needless to say I didn't know what I had and they were willing to keep shipping me parts until I got what what worked. Even had a guy go out into the stocking area and measure parts to make sure I was getting the right parts, and free shipping...
     
  6. rcmodel

    rcmodel Member in memoriam

    Joined:
    Sep 17, 2007
    Messages:
    59,082
    Location:
    Eastern KS
    I called to buy a new style ball-knob press handle for my 1970 Rock Chucker a couple of years ago.

    They ask me what was wrong with my old one, and I told them the straight handle on mine was hurting my arthritic old hands after extended use.

    The sent me a new style ball handle the same day.

    Free!

    I have never been able to pay for an RCBS replacement part in 40 years!
    Even when they had nothing at all to do with the reason for the replacement.

    rc
     
  7. Publius1688

    Publius1688 Member

    Joined:
    Jul 2, 2009
    Messages:
    460
    Location:
    Knoxville TN
    They aren't the cheapest- but among the best.
    Actually, I get great service from the "cheap" reloading parts manufacturers, too. Lee has excellent service.
    But the Rock Chucker guys n gals have a rep for being #1, well deserved. You don't even have to buy their stuff new (which I never have).
     
  8. aerod1

    aerod1 Member

    Joined:
    Feb 26, 2003
    Messages:
    973
    Location:
    Garland, TX
    Most all of your MAJOR companies in the reloading industry give great customer service!!:)
     
  9. Maj Dad

    Maj Dad Member

    Joined:
    Dec 1, 2005
    Messages:
    1,619
    Location:
    Carolina Low Country
    My experience mirrors rc's (even to the arthritic hands :( ) with RCBS and also with Dillon. I'm almost embarrassed to call them because their first move is to send replacement parts, even if not certainly broken, gratis. I haven't had to call Hornady or the others but I am sure it would be the same. We are lucky to be in a hobby/avocation/obsession where the suppliers are just like us: avid shooters/reloaders/hunters. I had an issue with Lee about 25 years ago, quibbling over my broken lifetime guaranteed decapper that some woman at Lee said was no longer guaranteed, but my indignation prevailed and I've not had to re-adress it (who says I don't hold grudges...) Guess it's holding up as originally designed. I say, buy from whomever you choose with the almost certain knowledge that the maker will stand by it, on the reloading side anyway.
     
  10. NCMauser

    NCMauser Member

    Joined:
    Mar 8, 2008
    Messages:
    13
    I have had my .223 sizing die repolished a couple times, all no charge. A friend says I should buy the Lee dies as they are cheaper. I looked in to it and Lee's warrenty is 2 years, RCBS lifetime. For a couple $ it will be RCBS for me. They have always be very nice to work with. Great customer service, other companies could learn from then.
     
  11. bionian

    bionian Member

    Joined:
    Dec 26, 2009
    Messages:
    9
    Ditto to both. I've had good experience with RCBS and my Rock Chucker, and just recently with Dillon Precision with my new 550. I was having problems with cartriges fitting into a Lee Factory Crimp die on the downstroke, and Dillon customer service sent me an allignment tool for free. It came in less than a week. It's also nice these days to talk to real people rather than having to spend 5 minutes pressing keys on the phone.
     
  12. Randy1911

    Randy1911 Member

    Joined:
    Mar 15, 2009
    Messages:
    914
    Location:
    Arkansas
    I have used their customer service many times. They always go above and beyond the call of duty for me.
     
  13. dalv

    dalv Member

    Joined:
    Jan 1, 2008
    Messages:
    81
    Location:
    upstate ny
    Sent an e-mail on Monday asking for part number for replacement decap pin on the Universal die.
    Reply: we'll send you some!

    Great company....will continue to support them.
     
  14. 1911Tuner

    1911Tuner Moderator Emeritus

    Joined:
    May 22, 2003
    Messages:
    18,550
    Location:
    Lexington,North Carolina...or thereabouts
    RCBS earned my brand loyalty over 30 years ago because of the quality and their customer service policies. They're the Sears Craftsman Tools of the reloading equipment industry. *You break it, we replace it. No questions asked."
     
  15. ole farmerbuck

    ole farmerbuck Member

    Joined:
    Jan 16, 2009
    Messages:
    2,111
    Location:
    Western Ks
    RCBS sent me a new expander/decap assembly the other day for free. I dont even reload anything 30 cal! I do have dies though. I have no idea why they sent it to me.
     
  16. Rmfcasey

    Rmfcasey Member

    Joined:
    Jan 11, 2009
    Messages:
    23
    Ole Farmerbuck, not only great customer service but they're psychic too!! They sent you the part before you needed it,LOL
    Rmfcasey
     
  17. mbopp

    mbopp Member

    Joined:
    Aug 10, 2009
    Messages:
    919
    Location:
    Upstate NY
    I have an old .357 sizer die that has a 7/16-20 thread in it. I sent an email to RCBS asking if they had a decapper for it. They said sure, send us your address & we'll mail one to you. Can't beat that.
    I also have a Redding powder measure that I drilled the drop tube out on. Since I'm now loading a .22 I asked about buying a replacement drop tube. Again, one was sent N/C.
     
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