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RCBS service

Discussion in 'Handloading and Reloading' started by aliveisalive, Feb 26, 2013.

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  1. aliveisalive

    aliveisalive Member

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    Well, first time I ever called. I simply needed the .357 spacers for a set of .38/357 dies, and the large primer rod for their hand primer.


    Wait was about 10 minutes, and when the female picked up she wasn't very friendly. So here I am thinking oh no, I've heard such great things just my luck...

    But, she took name and addy and said ok they are on the way. No payment. Just on the way.

    I'll attribute it to them taking tons of calls lately (Or so I hope thats what it was) but either way, I'll take a less than friendly person and free stuff.

    So first experience mixed, but during these crazy times for them im sure, they still get a +1 from me.

    -Brian.
     
  2. Jesse Heywood

    Jesse Heywood Member

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    Everyone has a bad day occasionally. Doing their job I would start having a bad day about the 3rd call....
     
  3. aliveisalive

    aliveisalive Member

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    I work in a fairly busy 911 call center, so Im a little particular when it comes to customer service :)
     
  4. aliveisalive

    aliveisalive Member

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    Also, I think I get more excited over reloading supplies than actual guns...

    Just ordered 12 ammo boxes from berrys, a rotary media separator, a brass hammer and brass punch set..

    woo!
     
  5. hdbiker

    hdbiker Member

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    I e-mailed RCBS complaining that after only 40 years of use (chuckle),my RockChucker spent primer catcher tray broke.Less than a week later, I recieved a new on in the mail,NO CHARGE !!!! RCBS tools and customer service is TOP NOTCH !!! hdbiker
     
  6. geist262

    geist262 Member

    Joined:
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    I bent a 9mm resize/decapping rod. I just wanted to know how to order a replacement since it was my fault. They sent a new one under warranty. Top notch outfit.


    Sent from my iPhone using Tapatalk
     
  7. James2

    James2 Member

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    Northern Utah
    Good reports. I have used RCBS for years and never had a reason to call or complain. Good stuff.
     
  8. oneounceload

    oneounceload member

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    I was having an issue with a used RCBS Grand shotshell reloader. The tech spent over an hour on the phone with me going over everything step by step, determined what was need to correct everything and I had the parts delivered across the country in three days. I called up later and ordered some extra parts for the inevitable breakage (some parts on the Grand are designed to break to save the press) and they just shipped them without question or cost. Haven't found anyone doing it better
     
  9. jdduffy

    jdduffy Member

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    rcbs

    I broke one of the plastic wings on a old 22-250 precision mic. I called to see if I could buy the part.they sent the whole bullet set up for free !!!!! how can you top that kind of CS.
     
  10. carbine85

    carbine85 Member

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    I called them and said I lost some parts. They sent replacements at no charge. When I was talking to the lady on the phone she figured out that I had old style locking rings and replaced 6 of them for no charge. They earned my loyality.
     
  11. Magnum Shooter

    Magnum Shooter Member

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    Rounded off the main screw on my Lube-A-Matic, they sent 2 free, can’t beat that.
     
  12. SquirrelNuts

    SquirrelNuts Member

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    I had a rough seater plug in a set of .30-06 dies. I called to buy a replacement. They took my name and address and sent me a new one at no charge.
     
  13. 280shooter

    280shooter Member

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    RCBS are the best in replacing parts,, with no cost,, How can you beat that?
     
  14. BYJO4

    BYJO4 Member

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    RCBS has built up a great reputation for customer service and standing behind their products. Thats the primary reason that my loading bench has so much green on it. I began buying RCBS equipment 40 years ago and still have every piece of it.
     
  15. ngnrd

    ngnrd Member

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    meh... I've been waiting on a replacement expander for my 380 dies for almost a month since they said they would send me a replacement for the 9mm version that comes in their 380 die set.

    Needless to say, I'm not overly impressed at the moment. Seriously... why did I buy something other than Lee?
     
  16. jack44

    jack44 Member

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    I still have not recived my scale. Friday is D DAY if I dont get a mad reloader will call em!.
     
  17. ngnrd

    ngnrd Member

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    After writing my previous post, I emailed RCBS inquiring about the status of my replacement expander plug. I got an email back this morning apologizing for the fact that it hadn't yet been shipped, and stating that it would be shipped today.

    I know the industry as a whole is extremely busy right now. But if I knew it was going to take well over a month, I could have returned this die set, ordered a Lee set to replace it, and would have actually been loading 380 within two weeks instead of waiting for the mailman every day.

    So, yeah... still not overly impressed with the customer service at RCBS.
     
  18. mtrmn

    mtrmn Member

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    Nothing but good from RCBS for me. I find that email is much easier and less time consuming than waiting on a phone.
     
  19. BRHbar

    BRHbar Member

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    I too, called about breaking decap pins, talked to Charlie I believe, super nice guy. He sent me an assortment of pins, and 2 decap rods. It did take about almost 2 weeks to get them, just figured that it was due to all the orders that there putting out. I had talked to him about 223 dies, cause that's the one that i'd been breaking the pins on.... anyway, he told me that they were like 12,000 sets behind.
     
  20. oneounceload

    oneounceload member

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    Maybe so, but then you would be using those so-so Lee products.... ;)
     
  21. jerkface11

    jerkface11 Member

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    And if it had broken they would have charged you shipping at the very least.
     
  22. ngnrd

    ngnrd Member

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    You mean like the 9 other sets of Lee dies that I have, and that I haven't had any issues with.:scrutiny:
     
  23. jerkface11

    jerkface11 Member

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    When my Lee die broke they were rude and wanted me to pay shipping so they could fix it even though it was NEW.
     
  24. stargeezer

    stargeezer Member

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    40 years of using RCBS gear and everything I've needed has been free and in my hand in a week and a half mostly. I did call about parts for a tool they had not made in 30 years - that part took three weeks, but what do you expect.

    Lee on the other hand burned all bridges with me years ago. I had used their old style hand primer since the late 70's util it got knocked off my bench and some of the plastic shattered and the middle link cracked. Yes, it is thirty odd years old, and I had used it for thousands of rounds, but it did the one thing I needed it to do - it worked.

    After I bought Lee's "new" model and trying that POS, I called Lee and after working my way to a real person, I was told the parts I needed for my old one were not to be had and was told how happy I'd be with the new improved model. I did a fast count and asked about the problems I was having with the new tool and was then told that yes these things can be a issue and no there were no fixes for the problems. To which I pointed out that my old one had worked all those years without these problems.

    The solution turned out to be simple - I threw the 'new improved model' in a drawer and bought the RCBS tool that was more expensive, but it WORKS.

    YMMV
     
  25. Rodahayes51

    Rodahayes51 Member

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    Central minnesota
    When I first started loading, I bent a 223 deprimer-expander. I (foolishly) bought another complete die set. Recently I was starting to size 223 and on the second case I felt increased resistance and stopped. Sure enough, I had bent another. I found out the deprimer-expander wasn't tight. This time I called RCBS service and very helpful man named Larry Meyer took the time to e-mail me instructions on how to adjust the die. I told him I would like to buy 3 of the units to replace the two that broke and have a spare. He sent me 3 of them free of charge. I appreciated that and certainly will continue to buy RCBS products!
     
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