Real-life Dillon No-B.S. Warranty write-up

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rhinoh said:
Question for the Dillon fans-
I placed an order last Thursday morning for some case gauges. Got an email back right away confirming the order....
I have received nothing else, and there is nowhere on their site I can find to check an order.
I guess I'm spolied by so many places I order from that get the stuff right out the same day or at worst the next day, complete with tracking numbers.
Is this typical of Dillon?
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I'm in NWFL. Takes about fours days from AZ to my front door. They generally use USPS, which is a little slower than UPS/FedEx.
 
Why should Dillon cover the cost of negligence, incompetence, stupidity or normal wear and tear? I don't get it. Would Dillon's sales plummet without their "NO BS" warranty? Aren't their products good enough to stand on their own with just a reasonable, industry standard warranty? How does Dillon prevent abuse? At best, the X% of Dillon owners who don't use/abuse the warranty are paying for the 100-X% who do. There's no other explanation unless the markup is so huge that Dillon can absorb the cost of replacement/repair/refurbishment. They are running a business for profit after all and there is no free lunch. Someone is paying somehow, somewhere.

I don't expect that kind of warranty from Dillon or anyone else. The warranty simply doesn't enter into my decision when choosing reloading equipment. I buy what works for me based simply on the expected or proven quality and performance of the product. If Dillon makes the best progressive press for my use I'll buy one, if they don't, I won't.
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Their stuff is marked up pretty high, but I believe it to be of really good quality. Especially their pistol dies. Also, being a manufacturer of an item usually means that you can make the parts for VERY cheap. Keeping your customers happy is a very good way of getting new customers via word of mouth. It probably isn't much of a cost for them to do so, and what cost there is can probably be absorbed by the premium that they charge for all their stuff.
 
1858 said:
Why should Dillon cover the cost of negligence, incompetence, stupidity or normal wear and tear? I don't get it. Would Dillon's sales plummet without their "NO BS" warranty? Aren't their products good enough to stand on their own with just a reasonable, industry standard warranty? How does Dillon prevent abuse? At best, the X% of Dillon owners who don't use/abuse the warranty are paying for the 100-X% who do. There's no other explanation unless the markup is so huge that Dillon can absorb the cost of replacement/repair/refurbishment. They are running a business for profit after all and there is no free lunch. Someone is paying somehow, somewhere.
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Why do you buy full coverage insurance? Do you expect to have an accident?

It's really not much different than the auto companies providing extended warranties on their vehicles. I bet 99% of Dillon owners never make a major claim, but don't have to worry about any issues that do come up.

Sure, there is a cost associated with it. But if you think about it, it might just be a smart business model. For one, it helps with keeping the value of used equipment high, which probably helps the sale of new equipment. Also, it means there is no such thing as obsolete equipment being worthless, since Dillon will do something about it. It keeps their machines out of landfills and recycling centers, and protects their customer's investment in Dillon equipment. I'd be willing to bet the cost is small compared to the value of the service.
 
EddieNFL said:
I'm in NWFL. Takes about fours days from AZ to my front door. They generally use USPS, which is a little slower than UPS/FedEx.
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Well my order showed up today...still wonder why they don't get with it and send out shipping info, would have been nice to know;)
A little surprised they send out $80 worth of case guages in a small untrackable uninsured USPS envelope left in my streetside mailbox:eek:
I won't say much about charging me $12 shipping for .75 lbs in a USPS first class envelope sent to SC :(
 
I won't say much about charging me $12 shipping for .75 lbs in a USPS first class envelope sent to SC
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You usually do better when ordering from a supplier when it comes to shipping charges. I have ordered several items from Lee in the past, but they only charge $5 shipping and it doesn't matter if you order a case of dies shipping is still only $5. You should look at places like Grafs when you need items such as you ordered and don't want to be grossly overcharged on shipping as most companies and manufacturers use shipping as a profit margin.
 
dog jumped up on the table where the XL-650 was propped up, and brought the machine down to the ground – which smashed up the case feed bowl
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Just can't see myself sending it in hoping that they would fix it i think the No BS in the No BS warranty should work both ways.
Guess in the end it's the reloaders not Dillon paying for it
 
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