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Remington customer service; thumbs up

Discussion in 'Handguns: General Discussion' started by MachIVshooter, Nov 26, 2012.

  1. MachIVshooter

    MachIVshooter Senior Member

    Aug 11, 2005
    Elbert County, CO
    So back in Sept, I bought a standard 1911 R1. Awesome pistol. Excellent fit & finish, totally reliable, very accurate. However, it was consistently 4-5" low at 25 yards.

    I emailed Remington about the issue, told them I'd like to get a new front and/or rear sight if available. They asked for my address, and 3 days later I had a lower front sight in my hands at no charge.

    It may seem insignificant, being that it's a small, cheap part. But in my book, any company that deals with an issue like this so expediently and with no questions asked deserves recognition. I own a dozen Remington firearms, this is the first time I've ever needed their customer service department.
  2. BigN

    BigN Member

    Dec 17, 2010
    Adirondack Mountains, Waaay Upstate New York
    That's good to hear. You don't get that kind of service nowadays from many companies.

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